✅ Verified Review
| Singapore - Jakarta in early October on Lion Air. First impressions count, and Lion Air didn't deliver on most counts. What's the point of sending an email asking passengers to web check-in when the facility doesn't work? At the airport the handling agents weren't very friendly but I give them credit for ensuring a speedy boarding of the flight. On board is where the fun begins. Cabin crew were busy talking amongst themselves instead of greeting passengers. Apparently they don't seem to be interested in keeping the plane clean, as I found some wrappers lying on my assigned seat. Then the cherry to top the cake: "this is flight XXX to Jakarta, could passengers please check their boarding passes to ensure if they are on the right flight." First time I've heard that in my life. I suppose that is probably due to personnel mistakes made at Indonesian airports, which really makes me seriously wonder how this airline operates. On the plus side, the ticket was the cheapest among all the low-cost airlines, and my flight departed on time and arrived early in Jakarta. But that was about it. I can't say the seats were very comfortable, nor the inflight beverage bar service fantastic (they don't even have menus in the seat pockets). If I had to fly them I'd do so if I have no choice. Otherwise I'd feel much more at ease if I can fly an airline that has better service and proper safety standards.