✅ Verified Review
| I was scheduled with Lion Air from Singapore to Jakarta scheduled at 9.20 pm there are long queue in Changi airport terminal 3 from 5.30 pm. We have waited for over 1.5 hours in a que alongside many passengers from other Lion air flight which supposed to fly earlier, then suddenly a representative from Lion Air announced that due to technical and operational reason, both flights is canceled and the passengers are given the option to fly through Johor Baru Airport or Full Refund, many passengers opt in to fly for Johor Baru. The registration for transport in Changi Airport was a huge mess only two counters are open to cater two canceled flight, unclear instruction, clearly confused and unresponsive staff from Lion Air, it took us until around 10.30 pm before we can depart to Johor Baru, they provide a SGD$ 10 Voucher for food, went through multiple immigration and finally reached Johor Baru around 12.30am with hundreds of passengers. They say they chartered a flight specifically for us, when we are there, apparentky they uses Malindo Air, we are then proceed to do the recheckin which took us another hour until at least 1.45 AM, the flight information is displayed that the boarding time is at 2 AM, but then again further delay until 3.45 AM when we finally boarded, but not without a borderline demonstration was held by the very irritated passengers. Malindo Air ground staff did not provide any clear information about what's going on and not even a water for compensation especially for the kids and the senior age passengers, all of them pretend not to know by turning their back to the pasangers and called one security guard for help. No apology are made by the ground staff or security, they provide a very rude attitude to passengers, and finally after a lot of screaming we boarded the plane and depart at 4.20 AM to Jakarta. It was a very bad experience that makes me to warn every reader to avoid Lion Air at all cost whenever is possible.