LIAT

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 166 reviews
3/10
No Skytrax Rating
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8/10

LIAT customer review

Review by (United Kingdom)

Check in was orderly for the 0945 Sunday flight to Trinidad's Port of Spain with boarding commencing on time. We took off punctually and crew were polite and friendly handing out boarding cards. There was no drinks service on this flight. Landing on time and disembarkation prompt, we made it into the terminal building in time. A pleasant uneventful experience.
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteSt Vincent to Port of Spain
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

LIAT customer review

Review by (United States)

My experience with this Airline in Puerto Rico was awful. I had a fly from Boston to San Kitts. When I got to San Juan, I found a note that said the the fly to Saint Kitts was cancelled due to the storm. I looked for LIAT staff and I was unable to find one. I tried calling all the numbers listed on the note. I showed up at the airport yesterday at 4:40 AM trying to get to the next available flight. When I got there they told me it was not guaranteed that I was going to fly to St. Kitts. I was left in San Juan for 3 days. There was a flight to leave after 7 hours they boarded everyone but me and my 10 year old daughter. They gave every passenger a voucher for breakfast but us, yelling at me saying that I did not qualify for the voucher. Staff told me that there was a flight to Antigua the next day but she could only accommodate one of us. My daughter is 10 years old. The next flight was on the first. Another passenger offer to give his sit and she refused. How do you recuperate from this?
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteSan Juan to St. Kitts
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

LIAT customer review

Review by (United Kingdom)

The journey did not get off to a good start - Port of Spain Airport is not the most organised airport in the world - long queues, staff who appear to hate their jobs, no air conditioning and generally bad attitudes. This was not helped by an LIAT Check In manager making us join 4 incorrect queues before we could check in making the process take over 90 minutes. That and a long queue for security meant we were not happy travellers especially having been told our bags might get there or then again they might not. Once through security it was a different picture, friendly polite gate staff kept us well informed about delays and boarding was measured and orderly. On board there was one polite cabin attendant and one who literally announced that she didn't want to be there. The 40 minute flight was enough time for us to complete landing cards and enjoy a complimentary Coke. The captain kept us informed on the journey, making up time and pointing out places of interest during the flight. The flight made up for a pretty horrible check in and we were delighted to be reunited with our bags without any issue
Type Of TravellerBusiness
Cabin FlownEconomy
RoutePort of Spain to St Vincent
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

LIAT customer review

Review by (Guyana)

Would like to compliment LIAT for its upgrade. As a frequent flyer within the Caribbean, LIAT's service has improved significantly. The friendliness and assistance of its ground staff as well as the courtesy and respect of the on board crew. From a previous period of late departures and subsequent late arrivals, LIAT is now offers more on time departures and arrivals.
Type Of TravellerBusiness
Cabin FlownEconomy
RouteSt Lucia to Guyana via Barbados
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

LIAT customer review

Review by (United Kingdom)

Always late is how it is referred to. 7 hrs to do a 30 min quick hop from Anguilla to Antigua as rescheduled to go via St Maarten. Plane leaving St Maarten was then late, and then having boarded sat on the runway for 1 hr whilst it waited for another late LIAT airline to arrive from another island!
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteAnguilla to Antigua via St Maarten
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

LIAT customer review

Review by (United States)

I represent a family of 4 traveling from Chicago to Dominica. I made the mistake of trying to save some money by booking with US Air to Puerto Rico and then Liat to Dominica. Due to the weather we were delayed getting in Puerto Rico and missed our LIAT flight. So far none of this is Liat’s issues. However, re-booking with Liat was a nightmare costing me over $600 to re-schedule. The flight was fine but working with customer service is maddening and expect your wallet to much lighter when they’re done with you.
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteSJU to DOM
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

LIAT customer review

Review by (Trinidad & Tobago)

This airline has had a major improvement! I flew with them from Antigua to Port of Spain, Trinidad yesterday, making one stop in St. Lucia. The flight was on time, the staff were friendly and very attentive, the aircraft was a new, comfortable, quiet ATR-42-600. We were offered drinks on the sector from St. Lucia to Trinidad. What was nice was that we stayed on board the plane in St. Lucia, rather than having to get off and reboard. My baggage came with me on time and I was more than happy with the service with LIAT. Also the price was great! $175EC one way!
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteAntigua to Port of Spain, Trinidad
yes
9/10

LIAT customer review

Review by

Flew from St. Lucia to Barbados and return at the end of April and beginning of May. Going there we took off on time landed early and bags arrived ok. Coming back we took off on time and landed early and were even offered soft drinks on the short 35 minute flight. The aircraft was a new ATR-72-600 both ways and the staff were very friendly and willing to assist with anything. I have seen a big improvement in this airline since the last time I few them and would recommend and return in the future.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
9/10

LIAT customer review

Review by

Flew from St. Lucia to Barbados and return at the end of April and beginning of May. Going there we took off on time landed early and bags arrived ok. Coming back we took off on time and landed early and were even offered soft drinks on the short 35 minute flight. The aircraft was a new ATR-72-600 both ways and the staff were very friendly and willing to assist with anything. I have seen a big improvement in this airline since the last time I few them and would recommend and return in the future.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
10/10

LIAT customer review

Review by (United Kingdom)

We recently flew from Antigua (ANU) to Grenada (GND) via St Lucia and Barbados (aircraft change). We had read a lot of negative reviews with regards to LIAT prior to our flights. Our flights were on time and in fact arrived in Grenada early. Our luggage arrived and we found all the staff polite and courteous. We returned to Antigua from Grenada via Barbados (aircraft change) and Dominica and again all our flights were on time and luggage arrived. Offered soft drinks on all flights. We would recommend using LIAT and we will use them again without hesitation. The only thing we would complain about was the price of flights however there is no real alternative.
Cabin FlownEconomy
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes