✅ Verified Review
| I was part of a group of 3 people travelling to St Lucia from London. Upon arrival at SLU, we immediately checked in our luggage for our flight to Barbados. We arrived at the airport at 18:30 for the flight that was supposed to depart at 19:35. We went through the security gate and started waiting for our flight. By 19:35 there was still no plane in sight. After waiting for an extra hour, finally a member of staff announced that the flight was delayed. So we were given a new departure time and asked to leave the gate. After a couple of hours, we went back to the gate, but the plane was still missing. We kept waiting quietly without having any information or help from the staff. Finally after a wait of over 5 hours, the plane arrived and we boarded. 15 minutes after we boarded the plane, the pilot announced that the flight to Barbados was cancelled and he asked us to disembark. We got off the plane and started queuing at the check-in desk for the re-issue of our booking and to be sent to a hotel for that night's accommodation. It will be helpful to let you know that by this point it was past midnight. As there was no room for the 7am flight, we were given 10:55 flight the next day. The situation had already messed up our arrangements in Barbados as we were planning to meet the rental agency for car pick-up and the landlady for our house. I had to contact them multiple times throughout the night to keep them up-to-date on our situation. After the long and tedious work at the LIAT counters, the cars came to pick us up to drive us to the hotel. We were given a hotel at Rodney Bay. I think the location and the dire state of the hotel we were given is the subject of another discussion, so I will let this pass. By the time we were in our rooms (around 2am I believe), we were exhausted, angry, disappointed and totally frustrated. We had already lost a day from our Barbados holiday which was in return wasted on airport seats. Nevertheless, without losing hope, we left our hotel at 930 the next morning and arrived at the airport to catch the 10:55 flight. Upon arrival, as we were checking in our luggage, we were told that the flight had delayed for at least 2 hours, which would push our arrival to past 2pm. At that point, we made the disheartening decision to cancel our flight (and our Barbados holiday) all together. We had no trust and confidence left in LIAT as it was impossible to believe the LIAT staff about the true time of the flight or if it would ever in fact depart. For these reasons, we decided to cancel our flight and find a place to stay in St Lucia instead. Thanks to this experience, we had a horrible start to our holiday. We wasted hours at a tiny airport, stayed at a low-budget hotel, and had to arrange last minute transport and accommodation due to the changes in our plans.