Level

✅ Trip Verified |  The airline we flew was Level. I purchased extra leg room and they changed planes so we did not get leg room my husband had knee surgery he was extremely uncomfortable. Worse airline ever. Our Level flight back to Los Angeles was rescheduled without any prior notice. I receive a confirmation from expedia confirming our departure. Get to airport no such flight, they moved it to 2 days later. I spoke to the airlines each one blamed the other.

Not Verified | I had a flight that got canceled a year ago. At that moment, LEVEL gave me a voucher so I can book a new flight. Trying to book a flight today, I realized that the voucher does not work, even though it is still supposed to be valid. Worried, I tried to contact the company by the online chat. The employee told ma that he don't know why the voucher does not work and that he cant help me with that. He told me somebody else will contact me in a day or two. Since then, no news from anybody. They take my money, give me a voucher that does not work, and now nobody seems to want to help me. I needed to book some tickets today and now I cant. The staff I talked to was rude and useless.

Not Verified | The gate staff had us wait one hour lined up at the gate before boarding commenced. I feel like it would have been more efficient to allow us to wait in the gate area, and the called us to board when boarding was actually ready. This would have been an easy way to avoid some discomfort. Additionally there is very little legroom and the food is the worst I’ve had on an international flight.

Not Verified | We had booked a flight on Iberia Website. Boston (BOS) to Barcelona (BCN) Everything about the booking seemed normal until we saw some fine print. Although Iberia booked our flight, the actual flight would be on Level Airways, which is a subsidiary of Iberia Airways. We've flown Iberia before and had no issues, a very good airline. We assumed that this would a good flight as well. Well, we couldn't be further from the truth, with that statement. Boarding was a bit confusing, yet they did get that sorted. Our flight had taken off with a slight 30-minute delay, due to a mechanical issue that they originally claimed would take a few hours to fix. They were about to take us off the plane, but the captain said that there was no further problem, and we can continue normally. After about one hour into the flight, we were told that a stabilizer was not ‘retracting’ completely. This was creating ‘drag’ on the aircraft, which was burning more fuel than expected. It would not give us enough fuel to reach our destination safely (Spanish coastline), and potentially run out of fuel. The captain turned the plane around and landed safely back at Boston Logan International Airport. Our original point of departure. We were all relieve that we landed safely. After arriving at the gate, the cabin crew as well as the remaining staff for the airline, remained silent. As if they were instructed to say nothing. We had no instructions or direction from any of the staff. Everyone from the flight proceeded to the ticket counter, to try and find out if there was any information available about rebooking, or if this flight would go back out tonight. Since it was already close to midnight, there was a strong sense that we would not be flying out at all. All the staff would tell us is, that we would receive an 'e-mail' with further instructions. (Which we never received.) The passengers that were there, including ourselves, had to figure out which baggage claim to retrieve our luggage. There was no assistance offered by the airline staff at all. Once we gathered our luggage, we arrange for a car service to bring us home. Luckily we were about 15 minutes away from the airport. Most of the passengers there were stranded and had nowhere to go. Finding out a day later we made the news. This airline has the worst communication skills that I have ever experienced in the 40+ years of flying. This is the 'SPIRIT' of Spain. Poorly organized and poorly managed. They are an example of what an airline should not be. Researching further, they cancel over 50% of their flights. They consistently blame someone else out of convenience. When calling Iberia, they would be helpful at first. But then when trying to get onto another flight that they had transferred us onto, the itinerary was wrong. We would miss all connecting flights. We would call back and they would do nothing for us. Just an egregious airline. They should have called it A 'LEVEL' BELOW. AVOID FLYING WITH THIS AIRLINE. NEVER AGAIN

✅ Trip Verified |  We were a family of 6 adults and one toddler we bought tickets that included (a) 7 economy tickets, and paid for an upgrade to include (b) an upgrade to allow me to choose my seats ahead of time, (c) a meal plan for each passenger and (d) checked luggage. Well the upgrades to the reservation we did not receive. Because I chose an a la carte airline, I was encouraged to pay the added fee to pre-select my seats. As a large party, traveling with a toddler, I added the upgrade to the reservation and added the meal plan (for all seven tickets). Weeks before the trip, I logged into the website, confirmed our seats, added our trusted travel documents and selected our meals/beverages for the flight. When check-in opened 24hrs before take-off, our seats were different than what had been selected (leaving the toddler to be seated on his own). We called the airlines (Level and Iberia) and were informed that there had been a system issue and while the seats appeared to be different online, they were in reality as we had booked . When we approached the counter at JFK, the attendants informed us that the seats we had booked were no longer available/had been reserved for other passengers and we would not be able to occupy our reserved seats – despite providing supporting documentation with the details of our original reservation and the letter from corporate confirming them. Once on board, we did not receive the items included in our meal plan. Some passengers did not receive their food, some did not receive their beverages. One passenger received all of his items at the end of the flight. When we asked the crew for our items, we were told we had not pre-paid or that they would have to “look into it.” These events were not isolated to one leg of the trip, it repeated itself on our return trip – though this time they blamed a plane change for the issues. Again, we were told at the counter that we would not be able to occupy our seats, (b) we had not pre-paid, (c) nothing could be done and (d) we did not receive our meals. The aforementioned events cannot even be blamed on a language barrier as I am native Spanish speaker.

Not Verified | The most horrible experience I’ve ever have for 40 years flying. It’s not cheap, when you add all necessities, and it’s more expensive than any others. Never again! No leg room, horrible service. Don’t buy it!

Not Verified | This is not a low cost airline. Premium economy tickets are more expensive than Air France (to Paris) or Lufthansa (to Munich). Impossible to get your boarding pass online. Level claims that your boarding pass will be emailed to you 24 hours prior to departure but I never received an email. When I go to their web site to check-in I keep getting error messages telling me to contact Level which of course is impossible at least not from California unless you want to call Spain at 1:00 am and even then, no one answers.

Not Verified | Terrible. The counter agent wanted to charge me a bag fee of 140 euros for a one-way trip, even my ticket says one cabin bag and one underseat item. She would not check me in unless I paid. Not a single person in line paid for a bag fee and I was singled out. I was about to be late and had to pay. I came back and requested the refund and complained through the airline's website. I received no reply. Stay away from this terrible airline.

✅ Trip Verified | It's supposed to be a low cost company so that's why they don't offer food on long flights (+12h) but it's still as expensive as any other airline. Also, probably it's a company policy, but at some point the cabin crew shuts the windows even if there's light outside and it's daytime in the destination of origin (where everyone is used to the time already). So they basically decide when you should sleep or not. 30 minutes before landing, they offer a drink or a breakfast, so you don't even have the time to eat properly. Basically, it has the worst from a low cost company, but the price of a regular airline.

✅ Trip Verified | This airline is the worst you could choose. We flew to Barcelona. We bought and paid for bulk head seats. Those are the extra leg room seats because there is no seat in front of you. It cost us $175 each for both ways. A few days before the flight, we checked on line, and it showed the right seats. Then, on the day of the flight, the boarding passes were issued with seats in the middle of the row in the middle of the plane. We paid for the best seats and got the worst seats? Then, going back to LA, the same thing happened. Although we paid for the more expensive extra leg room, we were seated in the absolute back row next to the bathroom. Awful seats!! All they kept saying was “the plane is full. There is nothing we can do.” People on line said the same. Customer service was rude and hangs up. One person said, “No, that agent lied to you. Nothing can be done. Ask for your refund on-line.” The flight crew was not friendly at all. And the meal seemed like it was planned by a three year old (pasta, a roll, potato salad and cake). Plane bathrooms were dirty, smelly, and no paper. This airline is truly the very worst I have ever flown.