LATAM Airlines

✅ Trip Verified | I arrived to the flight and there was no kit with pillow, blanket and airphone. When I asked the flight attendant, she said there should be one in my seat and this was the only one I could have. I told her there wasn't any and she said she would try to find one for me, but she never return to say anything and whenever I would try to call the cabin crew, the light would just turn off without anyone coming to see me. It was a 12 hour flight overnight and the aircon was high, I spent all night without a single blanket and when I left the plane I saw that there were at least 3 or 4 kits on top where the bags were in the first seats. Which means there was an extreme lack of interest on the crew to care for the customers.

✅ Trip Verified | Check-in baggage was damaged badly and cracked open. Staff only offered $90 USD as compensation. That also took a long time for them to respond to any emails or calls. Will never fly with them again.

Not Verified | Chaotic boarding; 40 minute delay while in cabin for an 1h20 flight from São Paulo to Iguazu Falls. Will not fly them again and would recommend a different airline.

✅ Trip Verified | Do not fly this airline, if you have the choice. The fact that this airline (like many) have started charging people extra for carry-on bags is disgraceful. Virtually every traveller brings a carry-on with them and imposing a last minute charge on customers is absolutely unprofessional and cheap - especially when the bag amounts to half the ticket cost. As a boycott, I will be writing a 1-Star review every time I fly with this airline and they pull this nonsense. Treat your customers with respect, if you value their business. Period.

✅ Trip Verified | I bought a flight through kiwi from Foz de Iguazu to Warsaw as final destination. On the 10/12 I was at the airport in Foz de Iguazu, and we boarded on time. Around 22.00 I woke up and a couple sitting next to me mentioned we are landing as an emergency in Rio de Janeiro, I was shocked and thought they were joking. And they repeat they have to change due to weather conditions. We are on our way to Rio de Janeiro, from that moment I knew this would be a hell of a journey. We landed in Rio de Janeiro and the crew said they have to change because by law they have completed the time established at work. First thing, passengers don't need to leave the plane because the change of crew is coming, and we will fly back to São Paulo. We waited in the plane for one hour, after that around 23:30 we have to get out and wait without knowing how long we would be waiting. I decided during that time to speak to one of the staff from LATAM, and mentioned I have a flight to London at 23:45, obviously I missed this flight and I will need to know what would happen next. The staff said don't worry, we will wait a few hours here and once we get to São Paulo you should request a new flight to reach your final destination. Around 02:00 AM we boarded again the flight and flew to São Paulo arriving at 03:43 AM, I go to the LATAM office, explained what happened and showed my boarding pass. Staff said you should go to the office on ground floor, they will reissue a new boarding pass for you. The queue of people that missed their flight was incredibly long, I wait in the queue for 3.5hs until the previous staff told me wrong that queue was only for domestic flights. I need to go to a different terminal. At that moment it was already 16hs at the airport. Once again to the LATAM office, and request for the boarding pass to London, they told me they would check with British Airways if they have a seat for me. They confirm I will be able to flight they booked me the new flight and I asked, yes that's okay but I do have another connection missed due to the delay of LATAM. My final destination is Warsaw, not London. Staff said I will give you a document to request to the other airline to give you a new flight. Another lie from the staff of LATAM. I decided to believe in her word. Waited for my flight until 16:00 Already 24hs at the airport. When I land in London I go straight to LOT office, I showed the document, and they said this document is not valid without boarding pass. For my surprise the useless document they gave me it was not valid without a boarding pass. I asked then, what should I do? I'm very sorry, but you could contact either LATAM or buy a new flight ticket.

Not Verified | My flight was delayed which caused me to miss my connecting flight. All they were able to do for me was book me a flight 13 hours later and a voucher for a breakfast for two. (Me and my traveling partner) Which was only good for 4 croissants and two coffees, (a 5$ cost) which neither of us drink. Beware of this company. Choose any other airline if possible for your trip.

✅ Trip Verified | Luckily seated at emergency exit. Minimal catering with tiny sandwich, some cake and a mini twix. One round of drinks with it and then the crew disappeared for the long remaining part of the flight. Did not expect much, but found it curious no one came by with some water, at least after three/four hours. However, all in all better then what other airlines offer in tourist class, so I won’t complain.

✅ Trip Verified | Long 5+ hr flight in their premium economy, which can be compared to business class seating with European airlines on flights within Europe and to/from Northern Africa or Near East. However seat pitch very reasonable and charging stations at each seat. Furthermore good entertainment system on own iPad or phone through onboard WiFi. Catering acceptable, though not top, very friendly and attentive crew. Nice little amenity kit.

✅ Trip Verified | My husband and I were returning to California from our trip to Joao Pessoa, Brazil, with our toddler son. When we approached the gate, the attendant refused to issue us the proper tag for our stroller, stating that we should just place it in our overhead compartment. When we walked up to the airplane door, we were approached by another employee of the airline, who said that we can't bring the stroller with us into the aircraft, and promised to issue an appropriate tag once she took the stroller off our hands. I felt suspicious when she came back with the white tag instead of the pink one. It wasn't until later we realized that she issued a wrong tag and sent our stroller straight to our final destination - San Francisco. When we landed in Sao Paulo for our layover, we were waiting for our stroller to be returned to us at the gate, but it never arrived. The staff was unhelpful, stating that they didn't have it and didn't know where to look for it either. They refused to call anywhere to make inquiries on our behalf. They simply turned their backs to us and walked away. They treated us like we were some sort of nuisance that they wanted out of their space as quickly as possible. We were exhausted, confused, and frustrated. We were forced to rush into the baggage claim with a sleeping toddler in our arms in the middle of the night, and our hands full with our carry-on bags. When we finally reached the baggage conveyor, the attendant stated that we had a wrong tag and our stroller was sent directly to San Francisco. Who in the world sends a motion-assistance device all the way to the final destination?? I purchased the stroller for this airplane trip specifically, so that our toddler son can get some rest in the airport in-between the 4(!) flights that we had to take to return home, but the stroller was just taken away from us by a person who doesn't know how to handle them correctly. This is the same as making a disabled person run around the airport trying to locate their wheelchair and subsequently being told they can't have it until they complete their journey. I was shocked and appalled by how our family was treated by the airline. When we reached the LATAM check-in counter in São Paulo airport, the employee on duty confirmed what we suspected: we have been misled by the airline workers. The employees we spoke to prior to this moment knew exactly what happened to the stroller: the luggage tag is always white, and the stroller gate check tag is always pink. They willingly made us run around the airport while holding a sleeping child, because they didn't want to do the work of correcting the mistake of the gate attendant in Joao Pessoa. I was shocked and appalled by the lack of professionalism that we faced during our journey. This experience left me feeling disrespected as a customer, as well as an individual. The airline made it very clear that they have zero regards for the health and experience of their customers, regardless of their age group. I'm utterly disgusted that my 1.5 years old son was treated in this manner. All my attempts to contact the airline to make things right were fruitless. The customer service representative simply hung up on me when I called. Avoid them like a plague. This is a money-grabbing conglomerate that doesn't care about their passengers' wellness and safety.

✅ Trip Verified | Disappointing Premium Economy experience. I recently flew with Latam Airlines on Flight LA3354 in Premium Economy, and it was an utterly disappointing experience. From the lack of organization during check-in to an unexpected filming activity onboard, the journey fell far short of what one would expect. The unannounced filming not only invaded passengers' privacy but also caused a significant delay in our flight, disregarding our time and schedules. The crew's activities created a distressing atmosphere, and issues with seat functionality added to the discomfort. Moreover, the delay in service due to staff involvement in filming left passengers confused and dissatisfied, with no clear explanation or resolution from the airline. Despite reaching out to Latam Airlines for a resolution, the response has been lacking. It's disheartening when an airline fails to address such grievances promptly and adequately. Overall, my experience was subpar, and I hope Latam Airlines takes these concerns seriously to improve their service quality for future passengers. Sanjay Chadha