LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 474 reviews
3/10
3 star Skytrax Rating
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1/10

"disappointed with the treatment at the airport"

(United States)

Trip Verified | Extremely disappointed with the treatment received at the airport, no one deserves to be treated like that. My son and I both had the COVID test, because we hit traffic we where literally 10 ridiculous minute late, we were refused to get in even thought we had done all the info online and check in online. I asked to please let me do another test and she said no. I asked to please rebook me to a different flight, different day and “NO CANT DO’. I requested refund, they told. Me only 30% of what I had paid. Please do yourself a favor and stay away from this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Sao Paulo
Date FlownJune 2021
Ground Service 12345
Value For Money 12345
no
1/10

"my flight was late for one hour"

(Brazil)

Trip Verified | This airlines don't respect thier passengers, my flight was late for one hour, after gathering passengers for boarding they discover that they don't have a staff for this flight, after one hour they call to start boarding again, passenger stand in a queue and they let us waiting for more 30 min.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSao Paulo to Florianopolis
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"on time and seats were comfy"

(United States)

Trip Verified | Check in online was a breeze, in regards to the carry on bags nobody at the boarding gate complained about the size or weight. Boarding and deplaning was done by rows and did not take long. Due to the pandemic there was no onboard service on either flight. Flights were on time and seats were comfy. On both planes there were ports to charge your phone and the cabins looked pretty new. There was also LATAM play onboard in which you can watch movies on your own device.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBogota to Cali
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"still have not received my refund"

(Canada)

Trip Verified | I bought a ticket on April 24, 2021 with Latam and had to cancel the ticket within the first 24 hours after the purchase. According to their refund policy, I should have been refunded within 15 days which was never done. It is now June 18, 2021 (over 50 days later) and after several emails and phone calls I still have not received my refund. I spoke with an advisor and they want to give me a credit (voucher) so that they can then request my refund. 50 days later, I still have not received this credit (voucher). I am going back to Canada, Latam does not fly to Canada and I will never be able to use this credit.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLa Paz to Lima
Date FlownApril 2021
Value For Money 12345
no
1/10

"changed our flights soon after booking"

(Bolivia)

Trip Verified | LATAM changed our flights soon after booking, changing our 2 hour layover in Lima Airport to a 24 hour layover, also making us miss our first night or our booking in our resort. We attempted to resolve the issue with our booking agent, and with LATAM staff at the airport, in their call centre but they were unwilling to help us or reimburse us for anything at all. Since when is it acceptable to leave 2 senior citizens in an airport for 24 hours during a covid pandemic without offering any help. To top it off staff at the airport were rude, I could resumed their message to "it's not our fault". I would like to know who's fault they think it is. I filed a complaint with LATAM, but their response can be resumed "I am very sorry you had a bad experience, there will be no reimbursement". Fly with this airline at your own risk, and allow plenty of time for itinerary changes as they appear to be very unreliable and unwilling to help.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLa Paz to Punta Cana via Lima
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"had to cancel one at a time"

(United States)

Trip Verified | We were unable to travel due to Ecuador going into a country wide lockdown due to COVID beginning 4/23/2021 and supposed to end 5/20/2021. We were to travel 5/1/2021 to 5/23/2021 but because of the lockdown were unable to do so. The hoops you have to jump through to get a refund are arduous as well. I had to cancel one at a time, not the entire reservation. They will not refund to your credit card, only to your bank account. I filed for a refund yesterday and filled out their repetitious forms one-by-one and then they issue a travel voucher and then you have to go through the process again and give them your bank account information.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCuenca to Quito
Date FlownApril 2021
Value For Money 12345
no
1/10

"I never received the refund"

(United States)

Trip Verified | I paid full price for a ticket to travel from Campo Grande to Sao Paulo ($151.10). I needed to change the flight's date so I paid an additional $40 for that change. LATAM took the $40, but would not confirm a new seat which means I could get stuck in Campo Grande. This lack of confirmation went on for over a month. After phoning them more times than I can say, they said they'd give me a refund for the $40 change request if I withdrew the request, so I did. I never received the refund. Moreover, when I complained that my original ticket is now worthless because I needed a flight date change, they refunded me $5 for the original ticket. The original ticket was $151.10. Compare with American Airlines where I had to make similar changes -- they refunded me within minutes. I have lodged a dispute with Citibank because I used their credit card to pay for the original ticket as well as the change request. BTW, calling LATAM for help is worthless, and if they file a "case" on your behalf, nothing happens.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCampo Grande to Sao Paulo
Date FlownMarch 2021
Value For Money 12345
no
1/10

"LATAM is a complete fiasco!"

(Argentina)

Not Verified | I had 3 tickets. I needed to move the date for 1 of them, they insistently said on social networks that the date change could be done on their website, false! Then I called the call-center "in Argentina", they gave me a phone number in Buenos Aires but they answer from Colombia, they hung up the call 4 times, had to buy another ticket on a different airline, they were able to move the date 1 month later. For the 2nd ticket, they simply changed the date without asking the passengers, 2 days before the flight they changed it again. At the airport they didn't accept the PCR test for many passengers, even thought it was right on schedule. For the 3rd ticket they just cancelled the flight 4 days before, no chance for refund, no answers in the call center, no answers in social networks, and what is worst, there's no chance to move the flight to a different date in their website. LATAM is a complete fiasco!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteQuito to Buenos Aires via Lima
Date FlownMarch 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never again, it's not worth the money"

(United States)

Trip Verified | I was thrilled to hear that LATAM became Delta Skymiles partner, so I took a chance to fly them several times in their "Premium" cabins. I typically select window seats in the rear side of the cabin, as I think they are somewhat more private, especially with everyone tending to sit as close to the front as possible. Thus my seat was 5A with no one sitting next to me, and that was perfect. The flight was delayed, and the flight attendants asked me to give away my seat for additional crew required because of the delay and move to an aisle seat with someone sitting next to me. Great touch, especially that there were plenty of vacant seats on the flight. The food wasn't edible at all - they brought a frozen omelet for breakfast. Never again, it's not worth the money.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSão Paulo to Mexico City via Seattle
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"received vouchers which do not work"

(Brazil)

Trip Verified | It has been several times that I have claimed reimbursement for my plane tickets whose flight has been canceled. The first time on June 4, 2020. Latam advised me that the refund would take 15 days, I'm still waiting! In the meantime I have received vouchers, which do not work: I wanted to pay for my last flights with and they were refused. This company is a company of thieves: they promise and do not not keep their promises. They don't even know how to use a translator and force you to send your request in a language that is not yours. Again the answer to my complaint is that I have vouchers to use (which don't not work!) and if I keep asking for the refund, it will take a long time. Cela fait plusieurs fois que je réclame le remboursement de mes billets d'avion dont le vol a été annulé. La première fois le 4 juin 2020. Latam m'a avisé que le remboursement prendrait 15 jours, J'attends toujours! Entre temps j'ai reçu des voucher, qui ne fonctionnent pas: j'ai voulu payer mes derniers vols avec et ils ont été refusés..... Ils promettent et ne tiennent pas leurs promesses. Ils ne savent même pas utiliser un traducteur et vous obligent à envoyer votre demande dans une langue qui n'est pas la vôtre. Une nouvelle fois la réponse à ma réclamation est que j'ai des vouchers à utiliser (qui ne fonctionnent pas!) et si je persiste à demander le remboursement, ça prendra beaucoup de temps.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSao Paolo to Natal
Date FlownOctober 2020
Wifi & Connectivity 12345
Value For Money 12345
no