LATAM Airlines

✅ Trip Verified | Overpriced and underwhelming Expensive tickets, rigid inflexible staff at the gate, no service on board, horrible hotline customer service. I had no other choice than LATAM for several flights on my Latin America tour but you can see that the airline doesn't care about their customers at all. Surely one of the worst airlines for me together with Avianca.

✅ Trip Verified | As with all LATAM flights so far, no onboard service despite premium economy. No lounge for domestic flights, delays and the feeling of being completely unwelcome as a customer.

Not Verified | I arrived 3 hours in advance as required by all international flights but no agents for LATAM. They didn't show up for an hour. I was fourth in line. I showed LATAM my booking, itinerary confirmed my flight. They refused my booking. Customer service was useless as they wouldn't even call Air Canada to confirm booking. It wasn't until 4 other people were booked on the same flight did they react at the last minute. I wrote a complaint with a ticket number just to never get a response. What a useless airline. I almost missed my flight.

✅ Trip Verified | Arequipa to San Francisco via Lima. The worst service ever, first my flight was delayed, causing me problems with my connections. And now that I am at my final destination, my baggage is missing and nobody knows where is at, and all they did was give me a piece of paper saying we will call you. I will never fly with you again and I do not recommend it to anyone.

✅ Trip Verified | LATAM has been absolutely terrible in every way, we flew from Vancouver BC Canada to Puerto Vallarta and missed our flight due to a cancellation in Mexico city, LATAM cancelled our flight to Santiago Chile on Dec 21 and not a soul in the airport working at LATAM, we had to stay in Mexico city at our own cost in a hotel until they got us a connecting flight on the 24 of Dec. Our return trip from Santiago Chile was no different. We arrived at Mexico city airport to find out our connecting flight to YVR Vancouver had been cancelled, and yet again not one person working for LATAM in the airport was available to help us. Aeromexico was able to book us a flight home to Vancouver BC. LATAM has done nothing to help us besides cost us money in hotel stays, food and phone calls to LATAM trying to get some help. Absolute nightmare. I strongly suggest not flying with LATAM as they have caused my wife and I nothing but problems.

✅ Trip Verified | Staff were very rude, during the flight, the check in was Very disorganized on my way back to US, staff knew a flight got cancel to NY but still other flights were pending during this time. Instead of opening 1 or 2 windows to deal with the NY flight the staff decided to leave it like that and keep All 8 check in stations stuck with fixing a flight that isn’t leaving that night? And make us the other destination passengers (LAX / MIA) wait standing up for 3 hours. On the check in line, we even have time to rush thru Imigration & Customs, this is very unacceptable. I came 4 hours before my flight to be able to eat something in the airport, instead because this incompetent team though it was a good idea to keep everyone waiting and react at the last minute on passengers who were about to miss flights? LAX flight passengers were very outset, why they staff didn’t listen to the advise everyone was suggesting? They just walk away and ignore everyone! This is hospitality to you? Then on the flight, I fall sleep, they just pass with the car with food, they told me they will bring food, I waited and I never got any food or beverage for a 10+ hour flight.

✅ Trip Verified | This was the worst service I’ve ever experienced on an airline, and I’m a million-miler on one US carrier and have flown hundreds of thousands of miles on other airlines, including many on Asian budget carriers. Anyhow, my flight LA4297, from CTG-MDE was delayed by 3 hours from 08.51 am to 11.45 am. I had purchased a premium-economy ticket. (On these short-haul flights in Columbia, they only have premium-economy and regular economy seats). When I went to board LA4297, after experiencing the 3 hour delay in a crowded waiting hall during the Omicron surge, the gate agent told me I was bumped to a later flight, LA4295, that departed around 50 minutes after LA4297. Must have been bumped for a VIP, otherwise, they would have bumped a passenger from regular economy class. So I paid more for my seat and got lousier service. When I finally arrived in MDE, four hours after my original scheduled time, my suitcase was nowhere to be found. And nobody from Latam was in baggage-claim to help me. Luckily, an employee from Avianca, the Colombian national carrier, felt sorry for me and helped me find Latam’s office. So after walking 3/4ths of the way around the airport and killing another 1/2 hour, I was able to locate my suitcase that came-in on LA4297. I’m 70 years old. Later, I tried to file a complaint on-line for Latam using their forms. But it kept saying they could not process the claim or something like that.

Not Verified | Avoid this airline in Brazil! Totally unreliable. Had two flights canceled. Rescheduled flights caused extra expenses and inconvenience. In one case, the new flight made my US flight connection too tight and at risk of another cancellation or delay. So I had to pay for another flight on GOL at double the cost so I could make my United flight to the US. Could not change my flight, despite airline cancellation, on Mytrip.com, whose US phone number was unavailable from Brazil. LATAM could not put me on a flight that would let me make United flight. Terrible customer service and reliability.

✅ Trip Verified | Salvador to Rio de Janeiro. Check-in was extremely friendly. As a premium Eco on a domestic flight I did not expect so much attention. Boarding fine. Crew on board did not work at all, except the captain who had precious announcements. No service, even no water.

✅ Trip Verified | No Latam agents present to help through the usual boarding mess, customary to Brazilian bound flights. On board, no catering services available for the entirety of the flight, including individual mineral water bottles. Late departure, therefore late arrival of the plane. No ground support at GRU for connecting passengers who missed their connections. The plane originally landed in Paris at 2PM for a 9:25PM departure. No Email notifications regarding catering issues were provided, nor any excuses after the flight. This airline is in the dumps, with no respect whatsoever for their most valuable passengers.