LATAM Airlines

✅ Trip Verified | My wife and I were seated in the third row, with a dividing panel behind us. The cabin crew began to wheel out the service cart from the front of the aisle, took care of the first two rows, and then rolled the cart back to where it was taken from. An unseen person then reached over my shoulder from behind and handed my wife and I each one small bag of nuts. I was waiting for the cart to come back out because I was in the mood for coffee, but it never happened. Everyone past the first two rows weren't even offered water. I looked across the third row and saw someone drinking coffee. I asked why only that person in the third row was served, and I was told that they don't serve coffee to third row passengers because they are in a different flying class. But the first three rows are separated from the rest with a dividing wall. It was only after I had requested for a coffee that I was given one. I thought that this was very inhospitable on their part.

✅ Trip Verified | We cancel our trip (New York- Arica) due to COVID, and they gave us electronic credit. Now we want to use the credit, and they say their policy is that we lose the money ~2000 US$ because we call a few weeks late. We have called them many times since September 2022, but they say they will call us, or call your agency. However, they never did. LATAM airlines is a really bad airline, who takes the money of their own clients. Please think twice before using them.

✅ Trip Verified | Beware! LATAM airlines is not your typical airline with friendly customer services. If you want a name change, well they say sorry and then cancel your flight and only return the refund amount for the ticket you purchased. One small letter mistake ended up costing my around $300 USD. When I called and asked to stop the cancelation and only wanted a name change they said there was nothing they could do. So just know that if you don't pay the extra upfront for your money back. Had to call 3 different times to get someone who would even tell me what was going on.

Not Verified | I have never had to confirm if I had a carry on bag during a layover. Your final destination is attached to the bag and that is how the airlines know to take it from point A to point B, unless it's Latam. Had two layovers and during the first layover, while boarding the next flight, an attendant asked if we had only one bag checked in. Thought it was weird but didn't put anymore thought into it. During the next layover in Santiago, no one confirmed if we had a checked bag but no one ever confirms. Landed in Sao Paulo and guess what, no bag. The airport said they found it and it was still in Santiago. The next day we got a call from Latam saying they lost it, seriously? Now we've been told to give them 30 days to find it, yeah right. Anyone want to take a bet that after 30 days they'll say sorry your loss? I've never seen an airline so unprofessional but I guess that's what you get if you use a cheap airline.

✅ Trip Verified | I have flown LATAM throughout South America and have always had good experiences. I recently had news to contact customer service about a lost item. The case and associated number were set up quickly. I was informed the item had not yet been recovered and was instructed to check back after 12 hours of my flight landing. I never received a response - yes or no - about my lost item despite numerous inquiries to the agent who replied to my original message. I don’t expect to have this item returned, but the inability to show the common courtesy of answering me one way or the other has changed my opinion of LATAM.

✅ Trip Verified | 11h30m of flying time. 1st meal right after we took off. 2nd meal 5 hour later. Last 5.5 hrs not even a drink service. And I am talking about Biz class. Just main course on both meals. No appetizer or salad. 2.5 hrs before arrival none of the lavatories were working and LATAM made us go all the way to São Paulo without a single lavatory. This was a paid Biz fare so anyone thinks I will make this mistake again? Miss so much TAM. LATAM sucks.

Not Verified | After sitting at the gate, they finally tell us as we're boarding that our flight is going to be cancelled. They automatically put us on a flight without asking over 3hrs later with no food or drink vouchers and no explanation.

✅ Trip Verified | I called LATAM to request an aisle seat, I injured my leg in the Amazon, the website blocked me from doing so. It was 6 hours until the flight. The LATAM person on the phone said he could not help me even in a medical situation, he refused to let me speak to a supervisor. This is bad news an airline that will not accommodate medical needs is to be avoided. I was willing to pay for seat selection, he still would not help. I am medical and will advise my teams to avoid this airline

✅ Trip Verified | Business class on single aisle airplanes with this airline is a scam. Apart from the blocked middle seat, you will be lucky to see a difference with Y class seating arrangements either in width or in row spacing. See photos of Row 2 spacing on the UIO-LIM sector, or the distafful shape of the useless armchair audio commands. Food serving consists of a sandwich wrapped in aluminum foil and a bag of potato chips ( LIM-GRU, 4:30 flight), served at 3:00 am.

✅ Trip Verified | I had 2 bookings with Latam. One of them was cancelled due to Covid so I had a credit. I was told I could get a refund on this credit but they ignored all my requests to do so. The credit has since expired and I am out of pocket by US$503. I'm still trying to get this money back. I have received 2 emails from Latam relating to passengers I’ve never heard of. They give the passenger’s full name and bank account details. It makes me wonder who has been receiving emails with my details. My second booking was also cancelled but successfully rebooked. However Latam then drastically changed the booking - three days were cut from my holiday and the return journey was extended from approx 25 hours travel time to over 41 hours (with 11+ hours stopover in Lima and 11+ hours in Santiago). I have tried to solve these issues in various ways with no help: I visited Latam's office in Quito on 10/5/22. They were no help and referred me to the contact centre. I called the contact centre on the same day, that was no help and claimed her "system was not working" and the agent referred me to the Latam website to create a case. I created case number and over 2 months later I have still had no response. I tried to follow up this case and my most recent message to Latam does not even show on their system. On top of this, I was dehydrated on the flight as my requests for water were ignored on more than one occasion. The meals were more like snacks (I am a small female weighing less than 60Kg).