✅ Trip Verified
| I was flying from Rio Branco to Curitiba. When we were waiting for the flight to open, the information on screen changed to 'delayed', but no one cared to inform us. Only after an hour they called out the landing ground had been 'too wet' for the plane to land, and therefore we would have to wait for more information. It took another 1,5 hours before we heard that our flight was truly cancelled, so even though it was already clear we wouldn't be flying at 11 pm, action was undertaken only around 2 am. We then had to wait for 1,5 hour for vans to drive us to hotels in Rio Branco. They had ordered only 3 and we were with way too many people. If they had ordered more at 11, the progress would have been quicker. In the meantime, almost nobody spoke English, and the staff kept reassuring us that the vans would arrive in 10 minutes (which would mean at least 40 minutes). The worst experience, however, was with the online customer service. I wanted to do an online check-in, but I needed a Brazilian CPF for that, which I don't have because I'm Dutch. It took me literally 4 hours to make them answer me and even then they responded very inadequately, slowly, they misread my questions on purpose to give the wrong answers and they made me pay double for check-in at the airport because their website is not functioning properly. I'm still waiting for them to compensate the made expenses, but so far I'm not expecting anything anymore. Sidenote: their planes are not comfortable if you're taller than 1,60m and don't expect to be served any food or water. Long story short: if cancelled flights, extremely long waiting times and terrible customer service are your thing, go fly with LATAM! If not, avoid at all costs.