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LATAM Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 7 reviews
5/10
3 star Skytrax Rating
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6/10

"seat pitch is one of the worst I have seen"

(India)

Verified Review | Flew LATAM Airlines from Sao Paulo to Rio de Janiero. The queue on check in was very long and it took an hour to check in. One of the most reliable airlines in Brazil, I was impressed with the hospitality and cleanliness on board. However the seat pitch is one of the worst I have seen and is extremely tight. Drinks are served on longer flights of 3 hours (taken previously to Recife) along with a non-vegetarian snack with no options to select anything vegetarian. On the short run to Rio, a box with water, biscuits and a chocolate was handed out. The most alarming issue is that while flight attendants speak English, all announcements on board are made in Brazilian Portuguese which made me worried - what language will these airlines make announcements in during emergencies? Therefore, I will prefer to fly local airlines that make announcements in English as well.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteGRU to Rio de GIG
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"the preferred seats meant nothing"

(Australia)

On my first visit to Santiago and BA I choose LATAM. The flight to leave Sydney was delayed. Don't bother with preferred seating when you choose your ticket online, they don't respect it and offer pathetic excuses while the system doesn't work. The food is average. Don't expect the nice treats Qantas give you in between this service is basic. The stewards are not full in English but some basic hand gestures will get you through. The internal South American flights are basic. Coffee and muffin between Santiagio and BA. This flight circled around BA for an additional hour before landing. The home flight was a drama. When the flight was leaving Santiago they were offering to put people on other flights due to capacity. Once agian the preferred seats meant nothing. No choice of meals, they ran out of variety. On arrival in Auckland we were advised the flight would be delayed 6 hours due to operational matters. People were given a voucher of 15 bucks for refreshments. At the airport people were wandering around aimlessly as communication was poor to the Latam staff member. They redeemed themselves with a seat change at the final leg. The inflight entertainment is average unless you want to watch the 'Friends' boxed set. There is a LATAM app you can use in devices for internal flights. You won't be told of this before hand. Most correspondence is in Spainish anyway. LATAM - very disappointing.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSCL to SYD
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"ended up being pleasantly surprised"

(United Kingdom)

Verified Review | I didn't know what to expect from LATAM, but ended up being pleasantly surprised. The flight from Heathrow to Sao Paulo was on a plane that was either newer than that on the return leg or had been refurbished, it was also emptier, so had more space for stretching out. Regardless, the multilingual staff were friendly and efficient, the in-flight entertainment better than I was expecting, and the economy class seats comfortable enough to allow me to sleep on what's an 11-hour overnight flight (in both directions). On the basis of this experience, I'd consider flying LATAM again to South America.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLHR to GRU
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"space between the seats is very limited"

(Australia)

Verified Review | If you ever wanted to know how many people you can fit into an Airbus 320 then fly with LATAM. Flew Rio de Janeiro to Santiago for a duration of 4 hours and 35 minutes and almost needed knee surgery when I landed. The space between the seats is very limited and of course the passenger in front of me decided to recline his seat straight after take -off. Which meant little or no room for my legs. Even worse was when my neighbour needed to go to the restroom and could not get past his reclined seat after I had stood up. I asked a crew member if they could ask the passenger to raise his seat a little and was met with a smile and a no. Other than being cooped up for the duration we were served breakfast and a regular run of tea and coffee and juice. many locals in Rio told me they avoid this airline due to service or lack of it and the seating. I am certainly will look at alternatives after a rather ordinary experience.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteGIG to SCQ
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"mobile entertainment worked perfectly"

(Singapore)

Verified Review | First time flying the newly formed LATAM. On this flight from Brasilia to Manaus the plane is actually from TAM. This old A320 had an all-economy layout with quite a comfy seat. Well cushioned. Although leg room was down to a minimum. What that means is that when the person in front of you reclines their seat you have to recline as well, otherwise the seat in front of you is pretty much in your face. The meal service was simple but good. By far the best part of this flight though was the onboard mobile entertainment system that you accessed through your mobile device. Worked perfectly. Great selection of movies, TV shows, music etc. Totally impressed for this short-haul plane doesn’t require an IFE system anymore.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBSB to MAO
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"expect transfer of miles to Iberia"

(Switzerland)

Verified Review | Guayaquil to Cusco via Lima. I flew LATAM Airlines which is a OneWorld partner of Iberia. As I am a frequent flyer of Iberia, I asked LATAM to convert the miles of this flight to Iberia Avios. I did everything right during reservation and check-in and always informed about my Iberia Plus membership card number. This number was also printed on the tickets and boarding passes. I expect the transfer of miles from LATAM to Iberia to be done automatically as it happens for any airline, but in this case it did not. Since 2 months I lose my time because I have to contact Iberia, send them proof that I flew with LATAM, Iberia tells me I have to contact LATAM and LATAM tells me that I have to contact Iberia. Each time I write an email to Iberia it takes 3 weeks for them to reply to me.
AircraftBoeing 767 / A320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGYE to CUZ via LIM
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"nothing to commend it"

(United Kingdom)

London to Sao Paulo. Boarded aircraft an hour before flying which seemed a bit unnecessary. Full flight. Very cramped and uncomfortable seats. Awful outdated IFE. Food ok. Served by unfriendly but efficient air steward, who came across like he really didn't want to be working there. Landed on time moreorless. Nothing great about this airline. I chose it as I could use Avios points to get a huge discount. Other than that, nothing to commend it.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLHR to GRU
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no