✅ Verified Review
| Great plane, woeful service from Sydney to Rio de Janeiro via Auckland and Santiago. The only good thing about my LATAM experience was the plane on the Auckland-Santiago route. Great plane, clean, modern, great technology and comfortable. The booking process was painful with multiple problems on the which continued when I tried to book a vegetarian meal (Painful and lenghthy experience) and check in online (website malfunctioning). The first leg Sydney - Auckland was with Jetstar who LATAM seemed to have not informed them that I had connecting flights and the counter staff had no idea how to deal with this, and the gave me a boarding pass for the Santiago leg and said to go to the transit, which I did and then found out that my baggage was lost in the airport. Jetstar staff all gone and LATAM staff had no idea or ability to contact Jetstar, but this was eventually sorted out. The food on the flight was pretty horrible, cold soggy uninteresting meals. Staff were nice though. when I got to Santiago it was on time but the chaos and confusion in the airport the LATAM desk overrun with angry peopel shouting, people jumping the queue staff confused and people missing connecting flights etc - it was awful. Eventually after two hours of that mess I got my boarding pass then the next plane was delayed by over two hours with no LATAM staff available or interested to help. The gate staff were overwhelemed with crowds of angry and frustrated people in overcrowded gates with so much chaos, in a filthy airport that just was not coping with the volume. I gave up trying to ask any staff what was going on and to find things the onle info I got was from shop keepers. The worst customer service ever.