✅ Verified Review
| Buenos Aires to Puerto Natales via Santiago. My family and me had a very bad experience with LATAM. We couldn't check-in online, and we had to do it by calling them (it took 30 minutes). Then, our flight from Buenos Aires was delayed, and we missed our connecting flight at Santiago. When we arrived at the airport, no one from the airline was there to help us expedite customs and immigration, so we missed the connecting flight. To make things worse, it was a struggle to have LATAM finally re-book us to a flight to a nearby city, where they transported us by car to our final destination. We spent 3 hours arguing with them at a check-in counter. The next day, we received an email that our return flights had been canceled, because we had not used the original connection. We had to call them again: 1.30 hours later, they finally agreed to un-cancel our return, admitting that it was their problem that the original connecting flight had been missed. The day before our return, we tried to check-in online. Of course, it didn't work. We had to call them again: they couldn't find the reservation (although they had made it themselves). Add one more hour, until they finally checked us in. On the way back, our departure was delayed because there was a maintenance problem with the plane. They didn't offer any explanations, people on the bus started complaining (they had actually driven us up to the plane and left us waiting there). The flight back to Buenos Aires finally departed and arrived 2 hours late. My advice: if you have any choice, avoid this company. We experienced terrible customer service and delayed flights, and thanks to them we missed an entire holiday day waiting at an airport.