✅ Verified Review
| Our flight was canceled. JJ 8009. September, 21 th, 2017. The airplane should take off at 11:30 a.m. Therefore, we arrieved at the Aeroparque airport very early. We were informed that this flight was delayed. When this flight appeared on the screen with the departure time at 00:30 p.m., we went to the queue. We stayed there, waiting to board, for a long time. Without any information. Absolutly none. When we asked about, the answer was always the same "we don't know. In 20 minutes, we will give you news". We were tired and hungry and the "news", did not come. Finally we learned that aircraft had technical problens. It was around 3 p.m. I and my sister paid for a lunch. Later LATAM reported that the flight had been canceled. No information was announced using a microphone or by an employee, to direct passengers. The news we had, was from the information desk and from other passengers. Finally they told us, the flight was canceled. They offered a snack ticket to passengers. This ticket was for a spoiled salad. I and my sister didn't eat it. Information was very mismatched. We had to cancel our check in, return to immigration and pick up our luggage. The airport staff were angry and treated us poorly. At night we went to a hotel. But we had to wait for the driver who would take us to Ezeiza airport at 00:30 a.m. In the Ezeiza airport we had to do the check in again. On both flights, JJ8008 when we went form Guarulhos to Buenos Aires and the back JJ9604, replacing the JJ8009, we were served bread that was clearly stale. We were completly tired, without comfort and lost our bus from São Paulo to Londrina. Besides of this, we had to pay a fee to rebook the bus tickets. I' m very, very disappointed with LATAM. I had never experienced such a bad situation on a trip.