LAN Peru

Customer Reviews

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Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 42 reviews
4/10
No Skytrax Rating
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LAN Peru customer review

Three flights scheduled with LAN Peru all problematic. First Lima to Puerto Maldonado on August 13. Left Lima 1 hour late. Explanation - tire burst. Next Puerto Maldonado to Cuzco on August 15. A couple of hours after check in flight was cancelled due to "mal tiempo en Cusco." At least LP took me to a hotel by bus paid for the room and gave me vouchers for dinner and breakfast. Next morning they took me to the airport and put me on a Tans Peru flight to Cuzco where the hotel and the travel agent both assured me there had been no bad weather the previous day. Finally Juliaca to Lima on August 20. An hour after check in flight was cancelled. LP refused to pay for hotel because "we don't have the money." Never mind that most of the passengers were foreign tourists who had just come over from Puno and were unfamiliar with Juliaca. Next morning LP scheduled a special flight to Lima that left an hour late.
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LAN Peru customer review

Three flights scheduled with LAN Peru all problematic. First Lima to Puerto Maldonado on August 13. Left Lima 1 hour late. Explanation - tire burst. Next Puerto Maldonado to Cuzco on August 15. A couple of hours after check in flight was cancelled due to "mal tiempo en Cusco." At least LP took me to a hotel by bus paid for the room and gave me vouchers for dinner and breakfast. Next morning they took me to the airport and put me on a Tans Peru flight to Cuzco where the hotel and the travel agent both assured me there had been no bad weather the previous day. Finally Juliaca to Lima on August 20. An hour after check in flight was cancelled. LP refused to pay for hotel because "we don't have the money." Never mind that most of the passengers were foreign tourists who had just come over from Puno and were unfamiliar with Juliaca. Next morning LP scheduled a special flight to Lima that left an hour late.
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LAN Peru customer review

My wife and I flew in Dec '03 and returned Jan '04 for our first time to Lima Peru. I flew Delta to Atlanta and Atlanta to Miami where the good and bad started. Anyways I arrived in Miami at 10:30 pm. No one even at Lan Peru when I called the day before told me that the check in closed at 11pm. Needless to say by the time I got off the plane and arrived at the other end of the airport to check in it was 11:10 and no one was there. About 25 minutes later I found someone that told me I had to go to where the plane was boarding which I eventually found since the gate had moved from what security had told me. I met there the baggage screeners and the most insincere rudest 20 something year old employee I have ever witnessed. I should have noted her name but she informed me she had already closed the counter and was who I would have saw If I would have got to to check in on time. She told me she could not help me because she might miss her flight and told me to just sit and wait until tomorrow. I asked what time to which she replied sometime after 8am. I asked when she thought the next flight to Lima might leave and she said she didn't know that I would "have to figure that out myself since she didn't have a computer" to which she promptly grabbed her purse and walked off!!! This to the complete amazement of the 4 baggage screeners there who all siad they could not believe her that she could have at least called someone. Now all of this was at 11:30pm. 35 minutes before the plane was supposed to leave. I walked off and about 10 minutes later I heard a baggage screener yelling and running at me. He had with him another young girl that had worked at the check in counter also and she said she would do everything she could to help me. I was so relieved since the same thing happened to my wife and she was stuck there for 14 hours two weeks before. The young girl called on her radio to someone (I had no bags to check) and a few minutes later I was scrambling to get through the baggage screeners. We ran and we ran and we ran for at least 10 minutes. When we got to the gate they reopened the concourse and the airplane door and I ran in. She even called ahead and had them make sure my bags were on the plane while we ran!! I wished so much I could express just how much she had and was willing to help me. After my experience with the other girl and her completely not caring I don't think I would have flown this airline again. I will remember next time to take down names especially of those who are so motivated cordial and caring of those they provide services for. Aside from this the flight was exceptional. All the TVs on the headrests not having to pay for headphones and the little pillows and blankets. Thanks for the superb help by the young lady and the wonderful in flight time I had.
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na

LAN Peru customer review

My wife and I flew in Dec '03 and returned Jan '04 for our first time to Lima Peru. I flew Delta to Atlanta and Atlanta to Miami where the good and bad started. Anyways I arrived in Miami at 10:30 pm. No one even at Lan Peru when I called the day before told me that the check in closed at 11pm. Needless to say by the time I got off the plane and arrived at the other end of the airport to check in it was 11:10 and no one was there. About 25 minutes later I found someone that told me I had to go to where the plane was boarding which I eventually found since the gate had moved from what security had told me. I met there the baggage screeners and the most insincere rudest 20 something year old employee I have ever witnessed. I should have noted her name but she informed me she had already closed the counter and was who I would have saw If I would have got to to check in on time. She told me she could not help me because she might miss her flight and told me to just sit and wait until tomorrow. I asked what time to which she replied sometime after 8am. I asked when she thought the next flight to Lima might leave and she said she didn't know that I would "have to figure that out myself since she didn't have a computer" to which she promptly grabbed her purse and walked off!!! This to the complete amazement of the 4 baggage screeners there who all siad they could not believe her that she could have at least called someone. Now all of this was at 11:30pm. 35 minutes before the plane was supposed to leave. I walked off and about 10 minutes later I heard a baggage screener yelling and running at me. He had with him another young girl that had worked at the check in counter also and she said she would do everything she could to help me. I was so relieved since the same thing happened to my wife and she was stuck there for 14 hours two weeks before. The young girl called on her radio to someone (I had no bags to check) and a few minutes later I was scrambling to get through the baggage screeners. We ran and we ran and we ran for at least 10 minutes. When we got to the gate they reopened the concourse and the airplane door and I ran in. She even called ahead and had them make sure my bags were on the plane while we ran!! I wished so much I could express just how much she had and was willing to help me. After my experience with the other girl and her completely not caring I don't think I would have flown this airline again. I will remember next time to take down names especially of those who are so motivated cordial and caring of those they provide services for. Aside from this the flight was exceptional. All the TVs on the headrests not having to pay for headphones and the little pillows and blankets. Thanks for the superb help by the young lady and the wonderful in flight time I had.
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na

LAN Peru customer review

My wife and I just got back from a 13-day trip to South America. We went to Santiago Chile for the first week then hopped over to Lima and Cuzco Peru the next week. We flew out of BWI to MIA on Delta and I was not impressed. They wanted to charge $2.00 for the headphones! Once we got on Lan Peru in Miami we got on one of their new 767's. It had TV screens in the headrests with games and the latest movies! And you didn't have to pay for the headphones! All of our flights were great and very comfortable. I will definitely fly Lan Peru the next time we go to South America. Only one warning: Beware of the scrambled eggs!
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LAN Peru customer review

My wife and I just got back from a 13-day trip to South America. We went to Santiago Chile for the first week then hopped over to Lima and Cuzco Peru the next week. We flew out of BWI to MIA on Delta and I was not impressed. They wanted to charge $2.00 for the headphones! Once we got on Lan Peru in Miami we got on one of their new 767's. It had TV screens in the headrests with games and the latest movies! And you didn't have to pay for the headphones! All of our flights were great and very comfortable. I will definitely fly Lan Peru the next time we go to South America. Only one warning: Beware of the scrambled eggs!
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LAN Peru customer review

Used Lan Peru twice (Lima - Arequipa and Arequipa - Juliaca) during our holiday to Peru. Both occasions the plane was an Airbus A320 very clean comfortable & new looking. We had inflight videos to watch plus a magazine to read & an edible breakfast to enjoy. Staff were very friendly & pleasant. The only bad thing I can say about these two excellent flights are cabin crew should be more strict on passenger rules. I saw a tour rep use a mobile phone before take off at Arequipa and other passengers had seat backs reclined during take off/landing.
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LAN Peru customer review

Used Lan Peru twice (Lima - Arequipa and Arequipa - Juliaca) during our holiday to Peru. Both occasions the plane was an Airbus A320 very clean comfortable & new looking. We had inflight videos to watch plus a magazine to read & an edible breakfast to enjoy. Staff were very friendly & pleasant. The only bad thing I can say about these two excellent flights are cabin crew should be more strict on passenger rules. I saw a tour rep use a mobile phone before take off at Arequipa and other passengers had seat backs reclined during take off/landing.
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LAN Peru customer review

I have flown LanPeru into and out of Cuzco many times. My latest flight in December 2001 was memorable for what I consider to be a scam pulled on me by a LanPeru employee. The man (thin around 40 about 5'5' dark hair to his shoulders) came up to me in line & checked my ticket. I arrived about 75 minutes before my flight but the line was very long. I knew I could possibly not make my flight given the number of people in front of me. The employee told me not to worry he would talk with a supervisor & they would make sure I got on my flight. He proceeded to return to me several times each time with a lie that was bad news for me. He said that my ticket was cancelled because it had not been confirmed (tho I did that myself the day before) that a competing airline's flight had been cancelled so there were few seats available (I later watched that flight boarding) and that LanPeru Flight 36 was checking in ahead of me so I might not get on another flight out that day (there is no such flight number) and therefore would miss my connecting flight to the US. He told me again not to worry that his friend (standing nearby in civilian clothes) was a friend of the supervisor & could pull strings for me. Bottom line he set up a situation that didn't exist then asked for 50 soles for doing his job (ie producing a boarding pass for me).
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na

LAN Peru customer review

I have flown LanPeru into and out of Cuzco many times. My latest flight in December 2001 was memorable for what I consider to be a scam pulled on me by a LanPeru employee. The man (thin around 40 about 5'5' dark hair to his shoulders) came up to me in line & checked my ticket. I arrived about 75 minutes before my flight but the line was very long. I knew I could possibly not make my flight given the number of people in front of me. The employee told me not to worry he would talk with a supervisor & they would make sure I got on my flight. He proceeded to return to me several times each time with a lie that was bad news for me. He said that my ticket was cancelled because it had not been confirmed (tho I did that myself the day before) that a competing airline's flight had been cancelled so there were few seats available (I later watched that flight boarding) and that LanPeru Flight 36 was checking in ahead of me so I might not get on another flight out that day (there is no such flight number) and therefore would miss my connecting flight to the US. He told me again not to worry that his friend (standing nearby in civilian clothes) was a friend of the supervisor & could pull strings for me. Bottom line he set up a situation that didn't exist then asked for 50 soles for doing his job (ie producing a boarding pass for me).
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