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LAN Peru

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 39 reviews
4/10
No Skytrax Rating
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10/10

"a very good experience"

(Germany)

LAN Peru flights from Bogota to Santiago via Lima. Although it was a relatively small aircraft (A320, I think) and the flight departed 4 am on time, we did get a blanket plus pillow, eye cover and ear plugs and headphones for free. The flight attendants were extremely friendly and elegant. The flight entertainment was pretty good (not personal IFE though) and the food was a small breakfast (sandwich or muffin) with complementary hot and cold beverages. There was a choice of good Colombian coffee. We were informed from the cockpit about the status of our flight and it landed on time, enough to catch the connection to Santiago. The seat space was more then average and overall a very good experience.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBOG to SCL via LIM
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I had no luggage at the end"

(United States)

I watched as I checked in my suitcase for this LAN Peru flight. It had a baggage claim tag put on it then changed … I thought nothing of that until I had no luggage at the end of a 45 minute non-stop flight. Hope someone is enjoying my favorite travel clothes! After 10 years of extensive world travel I have never lost my suitcase. I have been on many flights with multiple stops and still I've always had my suitcase at the other end or it caught up with me 2-3 days later. 1 month later I still have no suitcase!!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLima to Cusco
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

LAN Peru customer review

(United States)

Our flight was cancelled due to airplane problems. The big problem was that LAN did not have enough people to deal with re-booking the planeful of folks who were now stranded. Over half of us had connecting flights we missed. We waited in line over 3 hours and left the airport at 10pm, hungry, cold, tired and without boarding passes for the next day. They had only one person to do all the rebooking and told us to leave as she could not do them all. LAN paid for a hotel and dinner and breakfast. However, since our flight was early we had only a few hours sleep. Top it off the taxi charged us much more than the alottment from LAN and we had to pay the difference. The online check in system does not work so could not even see if our flight was actually booked or not. Also their baggage weight limitation was unevenly enforced. We wanted to carry ours on. Many others were allowed to do so but we were singled out and not allowed.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteCusco to Lima
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

LAN Peru customer review

Lima-Cusco and three other internal flights within Peru. All flights on time and quality of aircraft pilots (as in landing and take offs) - was exceptional. Aircraft were almost new A319s - all were clean - including the toilets which cannot always be taken for granted on an aircraft that is subjected to multiple take offs and landings during the day. FAs very professional. A very good experience.
no
3/10

LAN Peru customer review

Lima-Cusco-Lima Lima La Paz and Juliaca-Lima: modern planes punctual and well organized good web check-in. Although the seat pitch on the Peru domestic flights was acceptable the pitch on the international Lima to La Paz flight was so narrow that I couldn't even open my laptop (and it was a very expensive flight!). Also long queues are to be expected for the morning flights in Lima and Cusco (Lan used the web check-in as a way to reduce their staff not as a way to increase the speed of the check-in) however they will call the passengers for the flights which take-off shortly. Snacks for the domestic flights are also of the cheapest sort and they only serve orange juice (no apple no tomato nothing...). As a conclusion LAN Peru is well organized and provides punctual and efficient service but they definitively are on a profit spree enjoying their monopoly to cut some corners without fear or shame while charging quite high prices.
no
4/10

LAN Peru customer review

Arequipa-Juliaca (30 min) and Cusco-Lima (60 min) in Economy. Everything worked well organized professional and on-time. Service on first leg was not existent due to short flight time. Second leg offered snack and drinks. Clean and modern A 319 aircraft but seat pitch was tight like on a low-cost carrier.
no
4/10

LAN Peru customer review

LAN Peru LIM-LAX economy flight filled to capacity FAs friendly and competent 767 new with the standard LAN seatback VOD. Uusually for a Boeing standard size carry-on luggage now actually fits in the overhead compartments. 767 noisy as usual but reasonably comfortable flight (apart from the 767 seats which have no footrest and don't recline very much) good food and drinks service. Booked as part of a flight from SJC to SCL the LAN booking system seems to work better now and was cheaper than booking through AAs system.
no
3/10

LAN Peru customer review

Santiago - Lima in economy ended up being on a LAN 767-300. Comfortable seating good food and great AVOD system. LIM-CUZ-LIM A319 both ways. Flights on time seating comfortable small snack served on each journey with a drink. Crew friendly enough.
no
4/10

LAN Peru customer review

LIM-PIU/TBP-LIM Economy. Good service ground and on board. Small snack served and drinks offered on all flights. Entertainment also offered on all the short flights. Seats are comfortable. Good experience overall.
no
3/10

LAN Peru customer review

MEX-LIM-MEX in business class. The outward flight left at midnight with an arrival time of 5.30am approx. This was too short a flight to catch up on much sleep although the plane was new or refurbished almost flat beds and a large screen with AVOD. A full meal service was offered but I decided to get some shut-eye instead and slept through until just before landing. No breakfast or snack which would have been a nice alternative to the late night meal. Basic amenity kit (no toothbrush) and no hot towels prior to landing. Return flight on a shabby 767 with reclining seats but no AVOD. Plane in need of refurbishment with chipped paintwork and frayed carpets. FAs came round with a drink prior to takeoff and started taking orders for lunch soon after reaching cruising altitude - lunch was adequate with an OK choice of Chilean wines beers spirits etc. The orange juice and coffee (instant) were undrinkable. FAs attentive and attempted to get my name right! Both flights were on time although there was a longish delay for baggage at MEX on return caused by thorough checks by sniffer dogs probably to be expected on this route.
no
1 to 10 of 39 Reviews