LAN Airlines

Very disappointed with the reliability on their schedules. On my last two trips I ended up travelling on two different airlines due to last minute cancellations. No advance notice given to passengers agents are never on the same page regarding reasons for the cancellation. Nice aircraft's but poor service.

Trujillo to Lima to Madrid to London (Iberia) they cancelled the Trujillo flight less than 12 hrs before take off and did not notify passengers by phone or email. They cancel afternoon flights from Trujillo to Lima if the plane is less than half full and put passengers on the evening flight. I missed transfers and arrived home 16 hrs late. They refuse to pay compensation.

We took LAN several times from Mexico-Lima or Lima-Madrid. The service is ok and the room is plenty enough in Economy. The thing that I am not able to understand is the arrogant behaviour of the flights attendants. Whilst at the airport in Mexico we witnessed the crew behaving quite rudely towards airport staff. This attitude is poor and next time we will fly another company.

I pre-booked a baby cot for our son who was approx 6 months at the time. I had to really look hard to find any cabin crew as seemed they hide from customers to avoid providing help. When I finally did find them at the back of the plane rather than saying yes I will get one for you they wanted to know why I needed one. On the return flight the staff refused to get a baby cot so on a flight from Santiago-Sydney they wanted us to hold our son all they way back home. When I complained they suddenly did not understand.

GYE-MAD. Economy class on LAN Ecuador. Modern aircraft clean cabin comfortable seat. Friendly very caring and professional cabin crew. Food and beverage service is very generous in Economy quality of food is good. The individual inflight entertainment system is absolutely one of the best I have seen on an Economy Class: plenty of movies (more than 50!) lots of music a really big choice. In my opinion one of the best airline if you fly from Europe to South America. For sure I will fly again also because often LAN has very competitive prices.

Syd-Santiago-Lima and return via Papeete as well as several internal flights throughout Chile and Peru. International Economy cabin staff did the bare minimum regarding passenger assistance. To get a glass of water was an imposition and to be told to "go down the back and get your own water" was aggravating when you were confronted with at least 3 attendants sitting flicking thru magazines. Food and liquid was dished out in such an off- hand manner that twice myself and adjoining passenger were doused with water and soft drink. And the flights were not always full or demanding. The other gripe is a small or pleasant look on flight attendants faces would have been a welcome relief. So never again International LAN unless there is a distinct improvement with cabin staff. On a positive side the smooth flying and early arrivals to cities was a bonus.

Round trip from San Francisco to Limau plus 4 in-country flights and found it no better or no worse than US or European airlines. The food was okay but not great and service was about what on expects these days. No great complaints.

Sydney-Santiago via Auckland in Business with multiple domestic flights within Chile. Business class cabin excellent. Service friendly and efficient with great food. Lie flat bed offered plenty of room. Inflight entertainment was easy to use with a choice of English and Spanish. Stopover in Auckland in both directions was a chance to stretch the legs and use the showers in the lounge. Domestic flights often left late no meals served even during flights over traditional meal times - only provided with a snack and a drink. Announcements in English and Spanish. A standard domestic economy flight experience.

Buenos Aires to Córdoba. Plane clean and staff correct. Simple snacks served no possibility of choosing food. Beverages can be chosen. Big drawback is that they use buses to take you to and from the plane despite the availability of gates for direct boarding (both in Aeroparque in Buenos Aires and in Córdoba Airports).

Rio de Janeiro to Miami via Sao Paulo and Santiago de Chile. Cabin spotless on boarding in Rio but on the 3:30hrs flight from Sao Paulo to Santiago only a cold/small ham and cheese sandwich was served with complimentary wine and whisky. In Chile things started derailing : the flight from Santiago to Miami (an 8-hour overnight segment) was 3:30hrs. late. This meant we were from 10pm until 1.30am without any water or food offered by the airline. Onboard flight attendants were friendly attentive and professional. Seats have decent width and legroom with above average recline.