LAN Airlines

Los Angeles to Buenos Aires on Boeing 767-300. The plane was clean. Flight on time good entertainment system with good selection of movies and shows meal bland and cold Flight Attendants wouldn't speak English I didn't see any smile on their face.

LIM-LAX in Economy. Afternoon flight non-stop (8+ hrs) had moderately clean a/c interior each seat with a pillow and blanket. Good inflight entertainment system on time departure/arrival. Meals were bland and poor quality and the wine glass was the size of a large shot glass. Flight crew were cold and indifferent and held no conversations with passengers. During the 8 hr flight a meal was served almost immediately then crew shut down for 5 hrs. No drink cart service for 4 hrs if passengers wanted water they had to go back to galley. Crew did not respond to attendant call button in fact the chief purser when pushing the cart trying to sell duty free items walked right past the attendant call light and ignored our request. 6.5 hrs into the flight a small ham sandwich and the second beverage cart appears. Arrived at LAX hungry and dehydrated but on time.

Premium Business SYD-AKL-SYD. Lie flat seat a major bonus given the early flight times. Crew pleasant but not outstanding. Food far below the standard offered by other carriers. However LAN is far cheaper they use the Qantas Business Lounges in SYD and AKL. I found both to be extremely bland and lacking in ambience. Would I fly them again - yes for the $750 return fare they are well worth it.

SCL-IPC-SCL and SCL-PMC-SCL all Economy class. The IPC flight on 767 was top class once onboard latest generation IFE system decent hot meals free wine and beer and friendly staff. The domestic flight was good also snacks and drinks considering the weather conditions. My only negative comment is that as mentioned elsewhere 2 of our 4 flights had a schedule change which cancels the reservation and luckily I had easy Internet access to fix the issue. If you don't speak even basic Spanish you are at a disadvantage compared to the other passengers. In short - great once in the air but scheduling is somewhat messy.

AEP-IGR. Online check-in in Belgium was not a problem. Baggage drop was fast and without any complications. Full but clean plane friendly FA. Snacks and drinks. Flight entertainment easy and fast luggage clearance. Only thing no lounge no special things for frequent flyers.

UIO-GYE-UIO. First leg of trip - web check-in worked perfectly and bag drop excellent at UIO agent polite and helpful. Boarding was chaos as no row boarding performed for a 50 minute flight onboard service has dropped a lot only one candy offered and no beverage service not even water. Flight attendants polite but robotic. Second leg of trip - web check-in worked perfectly but bag drop at GYE took 30 mins as there were only 2 agents that performing check-in agent polite but not interested in helping. Smooth row boarding onboard service exactly as first leg. Is incredible how LAN has deteriorated its onboard service and reduced airport employees you feel now this airline is very cheap.

Santiago to Easter Island return two long flights and both very good. We had excellent service from attentive pleasant staff and a varied inflight entertainment system that was better than what many airlines have in Business Class.

I arrived at the airport with my daughter standing in line an attendant told us we weren't flying that day. We were supposed to fly MIA to EZE non-stop. Instead we flew MIA-SCL SCL-EZE. At the desk we were given the wrong gate number so our luggage had been sent on the wrong plane. Thankfully a flight attendant helped us out and gave us a new boarding pass. I was refused a refund even though I flew a connection flight at the price of a non- stop.

Arrived at MIA to a long line waiting to check-in for to Santiago and then on to Valparaiso. Two hours later we were checking in but found out our 9am flight was not leaving until 3am. This was the w/e of the Tsunami watch hence the delays. Staff were courteous and organized. Without any fuss we were offered a choice of staying at the airport or going to a hotel. Onboard service was excellent. Good leg room spacious seat nice staff and full size stainless steel cutlery.

MIA-LIM LIM-SCL. Friendly staff short waiting time at check-in. Onboard service and food variety ok for the length of the trip. Inflight entertainment quality and variety were good . Second leg of the trip was done in Economy with a good level of service.