LAM Mozambique

After booking my direct LAM Mozambique flight to Inhambane from Johannesburg Airport together with my accommodation and connecting flight from Cape Town, LAM cancels my direct flights. As a result I lose my connecting flight back home. They don't care, so don't fly LAM. Don't get travel Insurance because they don't pay.

We booked and paid for direct LAM Mozambique flights (2hours) from Johannesburg to Vilanculos. Two day before departure we received updated e-tickets with flight schedule changes (no direct flights anymore) which didn't suit us at all. Eventually we got tickets to fly directly to Vilanculos a day later. However we were stuck at OR Tambo Johannesburg for a whole day without any explanation and eventually we were informed that the flight was cancelled. We forfeited our paid accommodation for that day at a luxury resort in Vilanculos. We returned the following day and had no choice but to fly and return via Maputo to Vilanculos (7 hours). I will not recommend anyone flying LAM.

We are stuck again at Inhambane airport. No information given other than the LAM Mozambique flight has been cancelled. This is now the second day stuck here for some people. LAM Mozambique refuse to let other operators fly this route. But only they can service it themselves. What a pity for tourism.

Flight TM 333/TM 2332 on 14th February 2014 4 hours too late - I missed my connecting flight to CDG with AF. No help and paid all additional costs myself. The service from the office in Johannesburg was not professional.

Always delays with LAM. Flight was delayed for whole day from JNB to Beira. Worst part is there is no communication from LAM! If the flight is cancelled / delayed then advise your passengers!

Round Trip Flight MPM-NPL-MPM. Boeing 737-500 To Nampula and back With Embraer 190 To Maputo. Staff kind and helpful food nice and seats comfortable. Only 2 disadvantages: tickets are really expensive and delayed in Nampula more than 1 hour inside the aircraft.

June 2013 from Johannesburg to Maputo return. They used the Embraer 190 which is very comfortable and spacious. Although the departure left almost one hour later of scheduled the service was very good. The only negative thing is the price. The route needs some competition to help the prices go down.

JNB-VNX then VNX-INH-JNB. Perfectly comfortable flights with friendly crew. Snack and drinks served both ways. Wine and beer available if required. Aircraft not the newest but fine. Flights punctual. Tickets a little pricey for the distance but probably not a lot different to their peers on the same routes.

I have never ever come across such appalling service and lack of human decency. Not only did they cause me (and others) to miss our connecting flights from Johannesburg but the way we were treated was despicable. We were ignored treated like we were not worth their time or effort. They lied blatantly and smiled while doing it. Even whilst acknowledging it was their fault I missed my connecting BA flight they refused to pay for a rescheduled flight because I had booked that ticket with a travel agent - and they only told me this at 5pm the next evening having promised all day that they would sort tickets out - too late for me to phone the UK. I had to pay nearly £600 to get back nearly as much as my original return ticket cost. I have learnt they are notorious for delayed flights cancelled flights shocking customer service losing luggage generally being the worst airline ever.

We flew Vilankulos to JNB. The plane seated 27 and there were 51 passengers on the list - in spite of having booked and had confirmation of flight 3 months before this flight and having to connect with international flights at Joburg we were left to wait for another plane to come which eventually reached JNB after our flight had left. We were stranded without our baggage for over 24 hours in Johannesburg Transit area with no information no food lies unhelpful staff and were eventually put into the Protea transit hotel at LAM's expense. The next day we were told we would be able to take the Air France flight we had been originally booked on for the previous day but they had no idea where our baggage was. Eventually Air France located it and booked it through to the UK for us but LAM was just chaotic and completely unprofessional and unhelpful.