✅ Trip Verified
| Newark to Paris Orly. We all know what they say "you get what you pay for". However, there is a minimum standard of respect for your customers and I believe the La Compagnie staff just does not get that. My flight last night was supposed to leave EWR at 7PM. After 3 hours of wait in this dirty lounge (with cheap wine, like dirt cheap stuff) they ended up cancelling the flight for a "mechanical" failure. The trouble here is that you kind of expect to be treated like a business class customers (your ticket says business class) but in fact you are not at all. We were offered to go to an airport hotel until they could figure something out, what we didn't know. I politely refuse the offer and went home instead. "We will call you at 6am tomorrow and please be ready to go again". All right, not that bad, its 11PM i am on my way home in a Uber, I'll leave tomorrow. Guess what, none of this happened. No email, no phone call on the B plan, silence. I ended up call them, or being on hold for hours should I say. See the trouble with these little guys is that they really only have 2 planes, thats it. If one fails, you are done. This is the second time this is happening to me in a year. I am a regular on AF. Let's just be real, they are no comparison, Air France is by far better. The seats (specially the flat beds), the services, the lounges etc etc. It turned out i was offered to fly to Paris on XL (the airline) - I politely declined, changed my entire trip..