Kuwait Airways

✅ Trip Verified | Business class service bad from start to end. Two meals only for 13h flight with non edible snacks in between, staff with visible attitude, no amenity kits, lounge with horrible choice of food and drinks. Lost luggage handled disastrously. Customer service just gives you phone numbers to call in the US and says: "I cannot do nothing I try help you" On the positive note, seats are comfy to sleep and given the service the best thing to do on-board is indeed to sleep.

✅ Trip Verified |  I booked a flight from Kuwait to Doha on 25 Dec, long after the world cup had ended but upon checking I realise I need a world cup ticket to enter Doha so I proceed immediately within 30 minutes to call and cancel the flight. I tried everything - Facebook, Twitter to no avail. I even called their Kuwait Office from my Singapore phone number and they said I have to call a local office. I told them I am from Singapore, there is o base here, she basically shrugs it off and implied it is not her problem. They pocketed $300+ in total for absolutely free! This is no fault of mine and i attempt to reverse it within 30 minutes.

Not Verified | London to Kuwait via Islamabad. Our flight was cancelled because of bad weather, and Kuwait airways offered us a hotel in Islamabad. Our flight was from Islamabad to Kuwait 2-hour stay and then London Heathrow. We got a flight the next day from Islamabad to Kuwait with 3-hour stay then from Kuwait to Paris, not London and the Stay in Paris was 8 hours. They refuse to offer any hotel. I am a disabled person I asked for help, but they refused. I asked for a wheelchair there was no wheelchair available at Paris airport. We were travelling with kids airport staff didn't even let kids in the play area. Very bad experience with Kuwait airways. After 4 days I am still unable to walk because of 8 hours stay at Paris airport. I am going to say thanks Kuwait airways for a few hour's stay in Pc hotel Rawalpindi.

✅ Trip Verified | Travelled with kids from Islamabad to Kuwait on the 31st August on Flight Number KU206. One of the worst service provider ever. No blankets, worst food. Staff on the plain were just rude and strange, no smile on their faces. They refused to provide blankets for even my kids, one of the air hostesses said ”we don’t have enough blankets“. On the name of Breakfast there were boiled chickpeas with some sort of potatoes which I returned. Kuwait Airways really need to work on it and needs to improve their service.

Not Verified | Never flying Kuwait Airways again. Absolutely terrible service and staff. For a 12 hour flight, we received our first meal and then nothing again for 10 hours. If you want a drink or snack you have to go to the back and ask for it and even then we were refused several times saying we’ll get coffee later, or there’s no more snacks , and just plain “no” when asking for a soda. The staff are rude and attitude written all over their face. Food on the flight is also horrible. Also entertainment on the screens were very very limited.

✅ Trip Verified | This is the worst airline one could ever choose to fly with. Going and coming back they lost our luggage and no one can help in finding them. Completely ruined our vacation we worked so hard towards. Never again

✅ Trip Verified | I usually enjoy to fly with Kuwait airways. However, in this occasion the cabin crew left me with tray of food for over an hour. I used the call bell but no one coming and all I can see them at the back chatting. I have rung the bell for the second time and yet no one came. Accidentally, one of the crew pass by my seat and ask him if he can remove the empty tray. I also told them i have been calling them for sometime but no one respond.

Not Verified | Recently travelled from Kuwait to Thiruvananthapuram on 24 February 2022. IFE not working. It will work for sometime and automatically shut down. Lousy, irresponsible crew with no idea of about what is meant by inflight service to be provided to passengers. Asked for water multiple times, but none of the crew members responded. We were sitting in row 26. By the time inflight food service reached us, they said only Veg option available whereas our preference was non-Veg. When enquired they said it is over? Later when I was using the rest room, I saw the cabin crew enjoying the inflight meal in their station which was non-Veg. Do they think their choice comes first before passenger choice? When I was trying to put by luggage in cabin luggage area, the area was fully occupied by blankets meant for passengers? No blankets were included in the seat and this needs to be requested?

✅ Trip Verified | Worst airline I have ever flown. Kuwait airport transit lounge does not have facility to lie down to have rest although recliner are provided which are very old & poor condition. New York flight was long but air crew was reluctant to provide extra water even did not respond to call attendance,

✅ Trip Verified | It started with the worst check in I have ever experienced. The check in did last over 3 hours and I barely missed my flight. They told me something is wrong with my papers but they could not explain what, it is just that for the airline it would be fine but the airport in Kuwait requires something. They charged me another 50$ to sort things out. The flight was disappointing too, despite sitting in the "Premium" class the seats where the most uncomfortable seats I ever sat in an airplane. I honestly thought the times of aircraft food are over. Here you get the nostalgia of survival kit like sausages and a tasteless bun with nothing more than butter, the yogurt comes plain too. Staff was nice. A lot nicer that the ground staff in Mumbai. But don't expect them to walk the extra mile. Blankets (on a night flight) are only given by request. Than they wake you up way to early just to show you a movie how amazing Kuwait is with Ferraris and Guccis. I took my time to look through the movies which offers right about what you would expect by now. It could be worse but I would rather play on my phone and write this review. At least the flight was cheaper than most, so I did not expect too much. On the other hand they even managed that I feel like I overpaid for what I got.