Kuwait Airways

Took a trip from Malaysia to NYC back to Malaysia. Our flight from NYC to Kuwait was delayed more than 10 hours. Just few hours before travelling to Airport in NYC we did online check in. No information on the website telling us that the flight was experiencing delays. We drove 60 miles to only find out that the Flight was delayed. Had to go back home and when we came at 3am the staff told us that the flight was departing at 5am. Flight did not leave until 7.30. NO communication whatsoever.

Travelled on 4 flights (Aircraft KU 166 351 352 165) and only on the last one video entertainment and spot light were working. During the 20 hours I spent with Kuwait Airways for 80% of these long hours I could not even read a book. If the system does not work on 3 out of 4 flights it can't be a coincidence the person sitting next to me experienced the same issue. Cabin attendants were useless and the rest of the service was average. I travel a lot for both business and leisure there is no continent I haven't been at list twice and I would have expected much more from an airline representing such a rich state.

Colombo to Rome. The cabin crew were unfriendly and they took about 10 minutes to bring a cup of water. The food was okay the IFE didn't work and it didn't have good movies. The seats were hard and lumpy.

A340 was probably 18-20 years old but appeared well maintained and was quite comfortable. LHR-JFK left 30 mins. late but made some of it up en route. IFE was useless. Food was really quite good. The cabin crew were appalling and devoid of any warmth or friendliness. They did not interact at all with passengers and seemed at best disinterested and at worst hostile. I would use Kuwait Airways again because they are cheap.

Travelled with my family reserved seats in Nov 2012 for flight in March 2013. KA managed to change my booking so we were separated from my children. Crew including senior steward made no attempt to move us or keep us informed even after speaking to 7 crew members. On outward flight both planes had no working entertainment system. When I spoke to senior steward his response was 'you paid for seat only - entertainment not guaranteed'. There were over 70 seats without entertainment. Toilet did not have a lock - overhead lockers kept coming loose on take off and landing. Some of the Crew had a don't care attitude. The fleet of planes are very old - I will never use Kuwait again.

We flew MAA-KU-JFK and back. The fares were rock-bottom. The planes were old but the seats leg room service and food were top class. In-flight entertainment was zero as the PTVs were not working on both legs both ways. Our luggage could have been handled better. Other than these my wife and I had no room for complaint. The KU-JFK flight was delayed by about 5-6 hours. The return flights were bang on time. Wouldn't mind flying the airline again and recommend to others. If only they can acquire some new planes.

London to Cochin Kerala with my wife and son. I booked them because they were at least 25% cheaper than big name rivals. All 4 flights went smoothly with hardly any delays. Planes are older than some airlines but an upside of that is they seem to have more legroom! Entertainment system is also a non event but I knew that when booking. The only other minus for some may be the no alcohol policy but at least you arrive fresh at your destination! KWI airport is small but clean with decent facilities and easy to navigate. All outlets take credit cards even for a small purchases such as single fries or coffee so no currency hassles. The planes were clean the crews helpful and the meals fine and we saved a lot of money by flying with them. I would recommend over other alternatives if you are making a saving on the fare and I would use them again.

JFK-LHR overnight flight. Check in was easy one of the attendants even offered to carry one of my bags for me. I had already booked my seat online however the flight wasn't full so without being asked they swapped me to a row of 3 so I had it all to myself. There was a good amount of legroom even being 5 ft 11 there was plenty of space between my knees and the seat in front. The crew were extremely attentive and were happy to move people around if they were not content with their seat allocation. Every passenger was asked personally if they were okay or needed anything. The entertainment systems were small but they worked. Food was good (for aeroplane food). The flight was excellent value for money seeing as it was half as expensive as all its competitors for the same flight. I would definitely fly with them again.

ISB-KWI-JED round trip. Aircraft's were a bit old but well kept clean and maintained. Flight attendants were very co-operative and meals were hot tasty and sufficient. The Kuwait International Airport was average but basic facilities were up-to-the-mark. Ground staff was highly professional and very helpful at all airports i.e Islamabad Kuwait and Jeddah. My overall experience on this route was memorable and I will recommend to travel through this airline from Pakistan to Jeddah (KSA).

Just returned from Bangkok to London via Kuwait. All on time staff all very pleasant food ok did not use entertainment system so can't comment. Would recommend and fly Kuwait Airways again.