Kuwait Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 321 reviews
4/10
3 star Skytrax Rating
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1/10

Kuwait Airways customer review

(United Kingdom)

The worst airline especially if you are travelling with an infant. No allowances as cabin baggage for the baby had to stuff everything within 7 kgs for myself and my baby. Had to throw away most of my baby's food ground staff didn't even show consideration after I told them she needed special milk due to allergies and I had 4 hour transit in Kuwait airport. Inflight entertainment was non existent meals and service was very poor. The service was worse than the cheapest budget airlines!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Kuwait Airways customer review

(United Kingdom)

Travelled with my wife from London to New York mid Sep 2013. Found 1st class to be a very cost effective alternative to the major airlines on this route. Checked in online and printed out our boarding passes. Check in was smooth and the staff pleasant. Proceeded to the Gulf Air lounge which was pleasant and served a variety of hot and cold dishes and alcohol. Flight was delayed an hour without any announcement or communication from the airline. Staff at the gate were not particularly enthusiastic but boarding was swift and we boarded through the priority lane. Onboard 1st class was clean and looked well maintained though old style. The green fabric seats were clean good size and comfortable but old style and not full sleeper. Seats were sufficiently spaced out. The crew were professional and polite but did not appear friendly or as jovial as major airlines. Offered pre-flight drinks accompanied with smoked almond nuts dates and Arabian coffee. Shortly after take off we were offered drinks and some hors d'oeuvres. Offered portable videos toiletry/vanity pack encased Parker style roller ball pen (souvenir) blankets and neck support cushions. 2hrs into the flight we were served a 4 course meal. The rest of the flight was smooth. Arrived into New York 30 minutes behind schedule. Our luggage came out first as they were priority tagged. Our return journey departed New York on time the check-in was seamless the lounge was good the food great the crew were same and we arrive London on schedule. Overall a good experience.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Kuwait Airways customer review

(United States)

My boyfriend and I went on a 2 week trip to London from New York and as a frequent flyer of an assortment of airlines I would rather pay more. The cheap deal wasn't worth it in the end. On the way to London the flight was delayed an hour but there was absolutely no communication until they were ready to board. There was a lot of wheelchair passengers and it seemed to confuse staff even more on how to assist and board them accordingly. They rationed blankets so we had to share one. The entertainment was 3 channels with no choice of start time and my boyfriend's didn't work. The food was ok. Flight back to NY was one of the airlines selected for extra security clearance (due to its many previous stopovers) so we had to be searched many times. Once again the flight wasn't on time so they had to rush everybody on to get seated so they wouldn't miss their slot. Once again rude cold monotone staff. I didn't bother to beg for a blanket I bought my large scarf instead. Several headphones didn't work and the flight attendant seemed annoyed about having to give me a new pair. Never again unless its the last resort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Kuwait Airways customer review

(Kuwait)

Kuwait - Kuala Lumpor in Business class. It was almost an 8 hour non-stop flight. Service and seat was good enough for me to fly them again for future flights. In-flight entertainment did not work except for the in-flight map but that was good enough for me since I don't really use the in-flight entertainment. The seat did recline for me so that's another bonus. Most importantly the flight departed on time. I might fly with them again if I wanted a non-stop long-haul flight. Business class seats are uncomfortable for sleeping but for the price and direct flight I would consider flying Kuwait Airways again for my future flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Kuwait Airways customer review

(Austria)

KWI-AMM-KWI. Very good flights both ways food was great for a 2 hour flight seat comfort was very good FA's were incredibly nice had a wonderful experience with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Kuwait Airways customer review

(Germany)

CGK-KUL-KWI-AMM. Food was so-so no alcoholic beverages. Many IFEs not working poor selection of English movies. Ground staff very friendly stewardesses seemed to be in a bad mood. Only booked it as it was much cheaper than other gulf state airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Kuwait Airways customer review

(United States)

LHR to JFK flight was good overall. Meals were hot and better than usual airlines. The airplane did need some inside repairs (TVs and leg rests etc) but was good overall. Definitely worth the price and would fly Kuwait again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Kuwait Airways customer review

(United Kingdom)

I booked flights from LHR-JFK back in 2012 and had been worrying every since about my choice due to reviews on here. Flew 25/5/13. Flight out was delayed by about an hour no problem. Plane was pretty old but clean. Staff were friendly and the food was good. Phew. Flight back was also fine. Although customers just deciding to sit where they liked rather than in allocated seats gave the cabin crew some stress. At £200 cheaper than the next option I would use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Kuwait Airways customer review

(Switzerland)

Flew Paris-Kuwait-Mumbai with a stop over in Rome. Boarding was quick and the flight was on time. The plane wasn't clean. There was dirt between the seats and the folding table had bread crumbs stuck to it! Stopover in Kuwait was okay. The airport has some restaurants etc although the prices are out of this world.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Kuwait Airways customer review

(Malaysia)

Took a trip from Malaysia to NYC back to Malaysia. Our flight from NYC to Kuwait was delayed more than 10 hours. Just few hours before travelling to Airport in NYC we did online check in. No information on the website telling us that the flight was experiencing delays. We drove 60 miles to only find out that the Flight was delayed. Had to go back home and when we came at 3am the staff told us that the flight was departing at 5am. Flight did not leave until 7.30. NO communication whatsoever.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no