✅ Verified Review
| Delhi to London via Kuwait. DEL-KWI was delayed by 2 hours, smooth flight, nice new aircraft, personable cabin crew, (but no amenity kit in business class). My initial layover was supposed to be 2 hours and I expressed my concern about making my connection because of the delayed first leg to both check-in staff and cabin crew, to be assured that there would be no problem in making the connection. Landed at KWI around 4.45am Kuwait time. The KWI-LHR flight was supposed to depart at 5am. Got out of the aircraft to find there was no facilitation for transit passengers. Eventually managed to find the departure gate despite misleading signage. Again asked if my luggage would get transferred. Kept on being reassured that luggage was sure to get on with me. Eventually the flight took off around 6am, and reached Heathrow at 11am, an hour behind schedule. My baggage was not delivered at Heathrow. I filed a Property Irregularity Report at Terminal 4, specifically explaining that I was requesting priority handling of baggage hereafter up to delivery to me. No baggage after 30 hours. Spoke to the local courier company which delivers delayed bags. First told that baggage would be delivered 4-5pm BST. That time passed. Called again to be told that baggage on a delivery vehicle and will be delivered around 10pm. I was also told no one communicated that my bags should be provided priority handling. At the time of the review I am still awaiting my bags. There's no notification from Kuwait. They're rather prompt in washing their hands off this. All their ground operations are handled by ASC Handling. I am not sure if there is any recourse or compensation available to me. All in all, despite the pleasant enough flights, delay and loss of baggage is especially annoying. What's even worse is the Airline's insistence that they shouldn't be blamed somehow (the baggage transfer in Kuwait was being done on the carousel equipment that belonged to the local aviation authority, and baggage handling at LHR is contracted to ASC Handling. I find that assertion frankly untenable and fairly ridiculous. There's probably good reason not to continue to use KU in the future.