✅ Trip Verified
| I took my first Kuwait Airways flight on 3 January 2018, from Delhi (DEL) to New York (JFK) via Kuwait (change of plane), and a so-called technical stop at Shannon, Ireland. I had read all horror stories of reviewers related to Kuwait Airways as well as Kuwait Airport and was apprehensive. But, having experienced my first trip, I found that this is a reasonably good airline. Both my flights (DEL-KWI and KWI-JFK) had European stewardesses and they were well trained, professional, and helpful. The food offered on board was really good that exceeded my expectations. I had requested special meals, and I got my meals. What they can do better is that, on the KWI-JFK flight, which is actually 8+8 hours' flights with Shannon as the mid-point, they should frequently offer water to the passengers. Both flights were the wide-bodied Boeing 777 with 3+3+3 configuration in the economy class, which is quite comfortable (the Emirates cramps this 3+4+3 configuration). The toilets were reasonably clean throughout, although, the number of toilets should be increased, given the size of the plane. The worst part of the trip was the stopover at Shannon - both the act itself and the lack of correct information thereof. I was told at Delhi that this will be a technical stop, and the stewardesses said that the plane will stop at Shannon for a maximum of one and a half hours. However, the reality was totally different. All the passengers were ordered to get out of the plane at Shannon with their belongings in the cabin. Then, a long line for security check. The security staff manually checked the cabin bags of the passengers and then put them into the X-Ray machine. This was a time-consuming affair and the airport authorities had already allocated three and a half hours for this exercise. As result, the plane arrived in New York two and a half hours behind schedule and caused inconvenience to all passengers. I am sure that stopping at Shannon is not a decision of Kuwait Airways. There is nothing to hide about this on the part of Kuwait Airways, and they should give correct information to their passengers. Another unpleasant and time consuming affair was at Kuwait airport itself, for "profiling" the passengers of the US-bound flight. They don't notify the passengers at the source airport of this exercise. So, when passengers line up for boarding, they are told to get the profiling clearance. In the process, there is routine delays for the departure of the New York bound plane.