✅ Verified Review
| Flew from London to Kuwait. Huge improvement overall. A sudden leap into a completely different realm. The new 777's are beautiful, not only in terms of superb interiors that make these planes now by far the most comfortable rides in and out of Kuwait in terms of hard-product (they used to be the worst imaginable experience) but even the new livery seems to have the flight crew smiling and the pilots looking proud. The food and service on Kuwait Airways was actually always quite good, but served in the dismal surroundings that used to depress the whole experience they could not shine as well as on these recent flights on the 777 that I have had. Even the front end of their internet site now looks like its in this century. Behind the scenes there is still a lot of work to be done. For example, I am flying again tomorrow to London on the same KU flights, but the contact centre still remains as before completely uncontactable, incredibly unhelpful when you do find a way past their systems to prevent contact, and behind the much better front of their internet site their is very little you can do to manage your booking. You still find yourself being arbitrarily moved from seats you may have reserved, find it impossible to upgrade your ticket even if you are willing to pay extra to do so (clearly commerciality has not sunk in yet) and you really don't yet get the feeling that the customer matter very much. But for the considerations in the last paragraph I would, unbelievably, be giving the airline a good 7-9 rating now (compared to the 0-1 it over-deserved before) but it needs to pick up on the back-office and mid-mangement support to get there as a complete product. For this reason its probably around the same level as BA or KLM now as a 5 (even though its planes are now much better than either of the other two that operate out of Kuwait to Europe). There is really no reason it could not ultimately approach the levels of other airlines in the region as an 8/9 rated carrier.