Kulula

DUR-JNB Flight initially posted with a 20 minute delay. This kept being updated as the departure was further delayed. Uneasy with the increasing delay - 50 minutes total but I'll give them credit for constantly keeping pax informed. Being that this was during the World Cup I can accept a 50 minute delay. Fare was most reasonable and no problem with checked bag. Would fly them again.

GRJ-JNB. 18 hours before departure I received a text advising that the flight scheduled for the next morning at 10.40 was delayed until 14.30. As this was going to inconvenience me I tried calling them to see if I could reschedule. This is where I saw how abysmal Kulula after sales service is. After listening to 25 minutes of inane drivel (at R2.40 a minute) telling me how wonderful their service is and how all their agents were just waiting to pick up the phone and help me I gave up. Later I contacted the office at George Airport where the response was unhelpful and I was offered a refund. The alternative SAA flight would have at that point cost me R800 more. I wish I had booked SAA from the beginning but foolishly thought it was worth saving some money. That said I understand that flights can be delayed I was notified in advance and when I checked in I was given a R250 voucher to use on a future Kulula booking and the service and flight were satisfactory. I don't like the Kulula 'jokey' approach and the 'funny' announcements - most of the FA's simply can't pull it off and it's just irritating.

Booked on a flight from CPT to JNB. At check in I was told my flight had been delayed by 2 hours. Without asking they changed me to a British Airways flight at no extra cost. Even though I did not get to fly with them I'm more than happy to book with them in the future given their excellent customer service.

Flew from Lanseria 10 minutes from home simple check-in in under 30 seconds flights on time entertaining crew overall a pleasant experience. I could not fault Kulula or the airport.

I was delayed 26 hours on a Lanseria (HLA) to Durban flight on 11 June. Departure was initially 17:30. We were first told that we were delayed for 3 hours. Then we were told we were leaving at 23:30. At 23:00 they told us the flight was cancelled. Put up in some lodge and told they would fly us out the next day at 14:40 on a specially chartered plane. This never materialised. I was lied to the following day regarding departure times and the mystery charter plane. Eventually told we were on a 16:20 flight. At 16:00 they told us it was delayed to 18:20! Finally my nightmare ended at 20:00 on 12 June when we finally touched down in Durban. Throughout the ordeal the staff were unsympathetic and we were made to feel that the problem was ours.

I flew Cape Town to Lanseria yesterday to be told "we are sorry your flight has been delayed" If this would happen once it would be acceptable but it seems to be almost every time. We plan our meetings pick ups to the times given to us by Kulula why not change the times to allow for all the problems you seem to have. When we got on the flight we were told that they have a problem with the catering company and to sort this out the plane would leave even later so we rather go without. Next the flight attendant informs us that we cannot use our credit or debit cards as they have a problem. Further more the Kulula comic was not available.

JNB to Durban. On time and crew were great - loved the comedy in the announcements. Aircraft clean and not too tired. Recommend them to anyone looking for well priced flights in South Africa.

We flew to OT on Kulula last week from Cape Town. The initial flight I booked was cancelled by cell phone and we were placed on the next flight with no apology and great inconvenience to ourselves. On our return flight we were bumped at the last moment having arrived 2 hours early-then told they could actually fit us in? The flight by then was running at least 3/4 an hour late. The couple ahead of us had been bumped twice that day.

LHR-HEJNB-CPT and the flight was delayed - no explanation given. Return to JNB again flight delayed - operational problems as an excuse given. The only "operational problems" I saw in CPT was at 05.30 waiting to book in for the 07.00 flight - only two operators on duty when another two finally came on duty a meeting was called by someone I assume to be the supervisor. Surely this can be done before they go on duty? No apologies given just "next" if you were lucky others got a nod of the head! A case of couldn't care less for customers.

Probably the most awful flying experience I have ever had. Complete chaos at check in and ended up being bumped off flight we were promised compensation but no one could tell us who was to provide this compensation. The 6 hour delay at JNB International with 3 children under 4 was an experience I could have done without. The hostesses were I am sure quite funny but at that stage I was in no mood to laugh and found their flippancy annoying and somehow insulting considering the 8 tortuous hours we had just spent because of that airline. Still waiting for their "feedback department" to get back to me 2 months later. My advice is to arrive really early because when it goes wrong its not all fun and games.