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Kulula

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 44 reviews
5/10
No Skytrax Rating
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3/10

"service little unprofessional"

(South Africa)

Verified Review | I experienced over 2 hour delays on both Kulula flights to and from George from Johannesburg, which caused extreme dissatisfaction as plans had to be rearranged and some fell through. I also checked in online but my seats that I had specifically chosen were disregarded as another aircarft had to be used. The service was in my opinion a little unprofessional and I found it really disappointing as I felt that I did not get my money's worth regarding both flights. Not very keen to use this airline again as delayed flights seem to be a pattern.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJNB to GRJ
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"disappointed with their service"

(South Africa)

Verified Review | Cape Town to Johannesburg with kulula. Bad service and unreliable timing. Paid more for front seat and did online booking. Flight was more than 2 hours late and could not use bag drop off, had to book in again and get in queue to book in. Was then informed about different seat, nor what we have paid for. Tried to change to earlier flight that was not full, but ground staff totally unfriendly to help. Very disappointed with their service.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCPT to JNB
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"crew smart, outstandingly friendly"

(Germany)

For a lowcost airline, Kulula has a very good product. Liked that baggage is included. The airplane was clean and the crew was smart, outstandingly friendly and very funny. They made so many jokes I primarily thought i wasn't flying but in a comedy show. Very impressive and still professional. Certainly recommended.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJohannesburg to George
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"not recommend due to seating"

(South Africa)

I flew Kulula from Johannesburg to East London return. I don't think I have ever been so uncomfortable on an aircraft and I have flown on numerous low cost airlines before. The seating is dreadful. The crew on the outbound flight were not too friendly, but a lot better on the return. I would not recommend Kulula due to the seating. They could remove one row to try to be a little more competitive.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJohannesburg to East London
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

Kulula customer review

(Australia)

My recent return trip from JNB to DUR, MN603 and MN612, respectively, was punctual and uneventful. While the seats were a little cramped, I couldn't complain since it was a budget airline. Service was good and I especially enjoyed the jokes made by the flight attendants during their announcements.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJNB to DUR
Date FlownJune 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Kulula customer review

(United Kingdom)

Flight JNB to CPT and return a few days later. Full planes on time clean and friendly staff. What more do you need?
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Kulula customer review

(South Africa)

I was booked on flight MN595 from Lanseria to King Shaka Airport Durban on Wed 30th March to urgently get to Durban. We were due to leave at 2.40 which would have given me sufficient time. I had to take annual leave in order to be at the airport on time and then when it was time for our flight there was not a plane in sight. Some passengers had been sitting there since 10 am that morning. I finally after a 7 or 8 hour delay arrived at King Shaka Airport at approximately 10.30 that night and then had to try and find a shuttle. Never again!
Cabin FlownEconomy Class
Value For Money 12345
no
na

Kulula customer review

(South Africa)

I was booked for a flight at 18.10 on 1/4/2014 giving me sufficient time to be in time for my nieces wedding at 8.00. My flight was delayed 3 times and finally only left ORT at 8.40 needless to say I missed the wedding. Kulula did nothing to compensate us for the inconvenience we suffered. I will never fly with them again.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Kulula customer review

(Australia)

Through entirely my own fault I arrived at the check-in desk 20 minutes before take off which was clearly too late to drop off my luggage and board. I was expecting to buy entirely new tickets but instead they only charged me R35 to go on the next plane 50 minutes later! Service was excellent on the plane too and we actually arrived 10 minutes early at my destination. Won't hesitate to fly them again!
Cabin FlownEconomy Class
Value For Money 12345
yes
4/10

Kulula customer review

(South Africa)

We travelled with Kulula as our local flight to ORT for our onward international flight. Flight was on time and the plane was full and a bit stuffy. At the time that we booked the prices were quite expensive. Flight was ok.
Cabin FlownEconomy Class
Value For Money 12345
yes
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