Korean Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 569 reviews
7/10
5 star Skytrax Rating
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10/10

Korean Air customer review

(Australia)

I flew to London in March with my 3 year old daughter. I could not fault them from the minute I checked in the staff were courteous and couldn't do enough to help. Staff came up to me at each boarding gate to and ask if I would like to board first with my daughter. Having the stop over at the Hyatt Regency is Korea was brilliant made a huge difference to our long trip. It was all very organised. Staff on board were helpful and polite. I thought the food was great and drinks were offered frequently. My daughter was given a child's meal including some little treats along with a bag of goodies. Overall I was pleased with the value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(United Kingdom)

London to Auckland return I cannot fault this airline. All flights on time excellent service comfortable seats amenity kits hot towels and a night in the Hyatt with dinner and breakfast I am looking forward to my next flight with them. The Seoul to Auckland flight was only half full so I had a row to myself.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Korean Air customer review

(China)

Las Vegas to Incheon. Service was very good. When I pressed the call button CA was appeared in 1 min. Very quick response. Food was great. I like the Korean breakfast that was porridge. Not only cabin crew but also ground staff were so helpful and friendly. Always smiled to every passenger.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(China)

Shanghai Hongqiao - Seoul Gimpo with refurbished B747-400. Only 1.5hr short flight but KE still provide high- quality service and a full-hot dinner seat comfortable touch-screen AVOD with lots movie selection cabin crew polite efficient and professional definitely will fly with KE again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(United States)

JFK-ICN-JFK. Flew round-trip on the A380. The entire experience was first class starting with the quick and efficient check-in. The Korean Air lounge was nice but not extravagant on either end but the Prestige Class seat on the A380 and the overall flight experience were both excellent. Service on-board - friendly timely and professional. And the food was excellent. Have flown other airlines' A380s in business and did not have nearly as good as an experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(United Kingdom)

Just returned to London Heathrow from Fiji after connections in Seoul and must say we were all very impressed with the excellent Flights Service and Flight crew. Would definitely fly with Korean Airlines again. The layover hotel at Seoul of the Hyatt Regency was fabulous.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Korean Air customer review

(France)

Paris CDG to Seoul and back. First flight onboard B777-300. Ground services managed by grumpy Air France staff but operated from terminal 2E which is the most modern of CDG airport. Economy cabin is a 3-3-3 layout. Legroom was above average and the screen wide. The inflight entertainment system was very complete with movies in French. Nice amenities such as slippers toothbrush and water bottles were provided. Two well presented meals (real cutlery no plastic) were served with both choice of Korean and western food. Wines served from the bottle and hot towel before meal. I would recommend traditional Korean Bibimbap. Snacks available during the flight in the galley and flights attendants made lot of drinks runs during the night. One the main asset of Korean Air is the excellent service and the consistency of its cabin crew very elegant and professional. Return flight onboard Airbus A380 with one of the largest legroom in the industry in economy and a nice duty free shop at the rear of the aircraft available for all passengers. Would definitely recommend. Very good value for money and flexible fares with no restrictions for 820 euros return.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Korean Air customer review

(United States)

LAX-ICN-LAX in B773 Prestige Class 'full flat' seat (doesn't quite feel that way though). The 2-3-2 layout shared with AF is inferior to DL's new direct access aisle config Delta is really running away from its partners in Skyteam. Flights on time in-air and lounge product fine. KE's web presence however unmitigated disaster: featureless and antiquated. Even after jumping through the needlessly many hoops to become a Skypass member web check in only produced errors. Losing 2 hours from a busy schedule each way because of forced early arrival at check-in counter stings more than an uninspired meal service or an unsmiling crew. KE take note!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(Australia)

Travelled Brisbane Australia to Incheon overnight at Hyatt Incheon to Chicago Los Angeles to Incheon Incheon to Brisbane Australia. Must comment on excellent service and quality of Prestige Class - great comfort and friendly crew made the flights relaxing. As I travel frequently on many different airlines others could learn a lesson or 2 from them.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(United Kingdom)

Flight was UK to Seoul to Brisbane. First long haul flight and was very impressed with the service. The entertainment was good and staff were courteous. The food was mainly Korean pretty good overall some usual dishes such as green cake which tasted ok. Would definitely fly with them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes