Korean Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 569 reviews
7/10
5 star Skytrax Rating
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10/10

Korean Air customer review

(United Kingdom)

BKK-ICN-LHR. It seems Korean Air are mostly using their still-substantial 747 fleet on regional routes rather than upgrade the business class to a full-flat standard as found on their more modern long haul fleet of 777-300ERs. So while the hard product is a little old-fashioned the aircraft type on the Bangkok to Seoul leg is still the Queen Of The Skies (although I think it depends on the day). With some decent snacks in the Air France lounge and a midnight departure a couple of meat lollypops and a green tea was enough for supper with sunrise came a full Korean breakfast. The six hour transit at Incheon sped by in the luxurious lounge. Shower facilities were particularly welcome. Descriptions of cabin crew on Asian carriers as robotic are exaggerated anyway but on the long daylight flight to London the hard working all-girl crew were approachable witty and kind as well as having excellent English skills. The bibimbap main course was extremely tasty and the second service before landing also good. Flat bed seat as comfortable for sleeping as my own bed. Surprisingly light on entertainment options but I was happy to read my book. We landed a few minutes early. Only complaint is that the airline has moved from T3 across the field to T4 which is neglected by the Heathrow Express train service into London. Great experience on Korean Air and will go out of my way to fly with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Korean Air customer review

Flown on the A380 from LAX to Incheon last October. Business class is located in the upper deck and the overall experience was something to repeat. Great service great IFE with a wide selection of movies and shows not only in English but also in Spanish and Italian. There is very nice bar in the back of A380 where a wide range of tasty and perfectly prepared Martinis are served. It's a good spot to meet some other fellow passengers and to exchange a few words. It reminded me of when traveling by plane had its glamour.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(Canada)

April 7 YVR-ICN KE 072. Apr 8 ICN-MNL KE 623. Return April 21 MNL-ICN KE 622. April 21 ICN-YVR KE 071. I was impressed by the hospitality and great service of the stewardess. They were efficient friendly and helpful. If there was turbulence the captain gave us a warning right away. The leg room was good enough. Time of arrival was on the dot. Plus Incheon Airport was fabulous. Great shopping area. I wish I have a longer layover time. I highly recommend this airline to those who are flying to Asia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Korean Air customer review

(Singapore)

Flew from Singapore to ICN and back in 777-300. My first time flying with Korean Air. Overall service is ok. It is the minimum what a premium airline would provide. My flight to ICN departed after 10pm and they served dinner at about mid-night. Only turned down the lights at about near 2am and woke us up at 4am to prepare for landing. No snack was served before landing at ICN. I would have preferred they serve us a snack after take off and breakfast before landing. The timing for serving food on the return flight was also a bit odd. Took off at 2pm and served us lunch at about 3.30pm. Then a snack at 5pm just before landing. Flight attendants also did not serve drinks throughout both the flight. Only during meal times. In flight entertainment was ok. Small movies selection. Took Singapore Airlines a few weeks before this flight. I must say SIA is a lot better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Korean Air customer review

(South Korea)

Traveled ICN-FRA-ICN in 747-400. I flew this route several times last year. Seat comfort entertainment system check-in service and punctuality were all good. Western food in economy class is consistently bad. Cabin crews are friendly cabin service is fair average. Safety checks and safety attitude of cabin crew is below standard.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(Canada)

Two recent flights in economy were excellent. Kansai to Seoul and Seoul to Sydney. Flights were on time service was friendly and efficient. Both A330s were new and spotless with plenty of leg room in economy. in flight entertainment is the best I have seen anywhere. The Korean food served was superb. All in all a very good first impression.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Korean Air customer review

(United States)

LAX - Seoul business class Flight 62 evening flight. Not a good deal for the money but you don't have any choices other than Asiana. This flight was my most disappointing business class experience. The "supper` was the same as in economy (where my son rode) and it was beyond mediocre. During the flight the only snacks were cookies There was no bar available. The seats were not lie flat. To book a seat it was the usual KAL routine of having to wait 90 days prior to departure to snag a good seat. Not sure what I would advise other than flying to Narita on smoe other airline and connecting there. I think I'm done with KAL avoid KAL from LAX to Seoul.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Korean Air customer review

(United Kingdom)

London to Auckland and return. All faultless. Flights on time amenity kits hot towels and decent food. The crew worked hard throughout the flight regular water rounds and snacks on offer. We were not put up at the Hyatt this time but the Ramada Songdo a little way out. This is my second time with Korean and I look forward to flying with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Korean Air customer review

(Paraguay)

NRT-HNL April 2nd. We traveled with our one year old baby and we all had a great time. The crew were extremely polite and attentive dinner was delicious also breakfast but could be good a warm dish on it. The flight attendant was kind and patient with us and our son. Looking forward to the return flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Korean Air customer review

(France)

Seoul Gimpo to Busan (PUS) from Busan (PUS) to Tokyo Narita (NRT) and from Kansai airport (KIX) to Paris CDG via Seoul Incheon (ICN). Crew very nice helpful and speak several languages (usually Korean English and Japanese). A lot of legroom and very large seats with a big screen with a large choice of movies from all continents and all new releases are available. I was also surprised to get a real breakfast and lunch for medium haul flights where I usually get a croissant with coffee. For long haul flights they propose 3 different meals. I wish that American and European airlines take Korean Air as an example.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes