✅ Verified Review
| My wife and I flew to London and returned with Korean Air from Sydney via Seoul, Incheon. KAL was the best value ticket available and included a complimentary night in Incheon on the outward leg of our journey. The quality of the accomodation was 5 star and beyond expectation. In total we had four flights two on Airbus 350 and one on a 747 and one on the A380. The Airbus are all newer aircraft and offer an exceptional flying experience. The 747 was noisier, but the cabin had been retro fitted to a consistent level of quality. The seats in economy are a calm blue or brown colour, are the widest I have experienced in economy and offered ample leg room for my 6ft 2 frame, even when fully reclined. There are no obtrusive underseat boxes. The touch screen inflight entertainment screens are large and offer a cosmopolitan selection which although not as big as some, has something for everyone. Every seat has a point where you can charge your devices, but there is no wifi in economy. There were little bottles of water and headsets on the seats pre boarding. The crew are all impeccably presented in a beautiful cream and green uniform that is a nod to Korean celadon ceramic wear. The food is exceptional if you like the Korean option with the signature dish of bibimbap and doesn't even look like airline food. The western choices are more standard airline presentation. Our son received child's meals and these were colourful and provided a variety of healthy items and sugary treats to suit all levels of fussy. The children's headsets are so cool I was jealous. The boarding procedure was straightforward and we were priority boarded ex Seoul due to travelling with children. The toilets in economy contain high quality branded toiletries and were kept meticulously clean on all flights with crew stationed outside through the quiet times of the flight. The crew themselves were highly professional and had good English. They were attentive to call bells and helpful when asked questions. They are impressively patient with passengers who misunderstand cabin protocol or ignore the seatbelt signs and manage the safety in a charming and caring way, rather than a bossy aggressive manner that can occur on western airlines. On the A380 there is an actual duty free shop at the rear. I have no complaints whatsoever. These were the best four flights that I have ever been on, comparing similar long haul experiences on JAL, ANA, BA, Singapore Airlines and Thai. I believe that the quality is similar to Cathay Pacific but I like their uniform and Korean service style slightly more.
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