KLM Royal Dutch Airlines

✅ Trip Verified | Amsterdam to Athens, it was a pretty good flight but the touchdown was hard. Cabin crew were very polite and very helpful with every passengers request. Dinner (pasta with pesto) wasn't very tasty but it was just OK. The last 1 hour of the flight water had run out, that was a problem but it was ok because they had other drinks. Legroom was OK but not big. I recommend KLM, it was very good.

✅ Trip Verified | New York to Geneva via Amsterdam. Worst flight ever. We booked seats in advance for more space at exit. KLM agent did not mention my seat was in front of exit. Therefore no gain. The food on KLM is the worst I had. Headphones given could not deliver stereo. A passenger vomited. He tried to reach the toilets but couldn’t make it. However, we tried to reach attendant during 10 Minutes until he realized we were searching for them. And another 7 Minutes to decide how to clean, unbelievable.

✅ Trip Verified | Dammam to Amsterdam. Watch out if you pay for an upgrade and are unlucky enough to either get downgraded or have a cancelled flights. You may find yourself in a position of receiving a email or notice on KLM's app that you can upgrade to a economy comfort or business class seat for anything between 50 Euros to 500 Euros. A word of warning if you do. 1- If you upgrade from your original seat and pay between 50 Euros to 500 Euros for the upgrade and then have your flight cancelled KLM will rebook your flights back to the original seat class only with no automatic refund on your upgrade. You have to go through a 2 week refund process which you have to initiate by applying for first with no guarantee of a refund at the end! You will be told "the reason we could not rebook your upgraded seat is because these are not available on your rebooked flight". But when I logged on to KLM's website or App I notice that the upgraded seats are still available. Only this time they are substantially more expensive to upgrade to, because they know that there are more people willing to upgrade because of the cancelled flights. If like me you check the upgrade as soon as you get your ticket and find the highest upgrade available is a economy comfort seat and you pay for that upgrade as soon as you can you may find yourself in a sticky situation if business class becomes available closer to departure time and you upgrade further. Because, and I quote a customer services rep on the phone "It is KLM's policy not to refund any earlier upgrade to economy comfort if you then upgrade to business class". KLM has already failed to honour your original upgrade from the day before, failed to give you a automatic refund and will keep your money for 14 days and then hiked the price of that upgrade to around $100 more for the same flight the next day. And now are refusing to give a refund for a lesser upgrade booked earlier which has been superseded by paying the premium price for business class upgrade. All in all KLM are not customer focused and are only focused on your money, making it easy for you to hand over and hard for you to get back if anything goes wrong. Whilst flying out of Dammam we have had our flight delayed (above flight) due to fog, we watched as all the other airlines gave their passengers information, hotel, transport as it was very clear that we would not be leaving that night. It took KLM 15 hours to get their passengers out of the airport, and still we were not given any information. We were told by the KLM business lounge rep " I will cancel your exit stamp and you can go and sort yourself out until the next flight". And with that we were escorted through passport control which took 2 hours and dumped back in the departures area of the airport, landslide.

✅ Trip Verified | Very pleasant flight. The crew were fantastic, they gave you a hot meal and a beverage/wine/beer for you to choose from even though the flight was only 2 hours long. They checked our hand bags for free since it was winter and there was minimum space it was likely that we would have to check them upon boarding.

✅ Trip Verified | Kuwait to Toronto return via Amsterdam. In July 2017 I found a good deal with KLM and went for it. I was not able to check online and get my free preferred aisle seat. My luggage was not delivered in Toronto. I received it 24hrs later with items broken. Amsterdam to Toronto flight entertainment system was broken in the whole plane. Every time I called the call center I was on hold for approximately 1 hour. When I emailed them with my complaint about check in I received a reply after 3 weeks stating "please ask one of our agent at the check in counter to help you". Today is my flight from Toronto back to Kuwait and I was not able to check in online again, receiving this message "unfortunately, you can not check in with this booking. please check in at the airport desk". Called the customer service and after 1 hour hold this was their answer "sorry, we dont know why this is happening, please check in at the airport."

✅ Trip Verified | Gdańsk to Nuremberg via Amsterdam. One of my favourite airlines. Stable product with very polite staff in my opinion. Rich service on european regional routes including alcoholic beverages. There could be alternative for sandwiches if somebody does not prefer. Large legroom is another advantage of KLM. Nice airport in AMS. Subtracted a point due to overbooking that is practiced by this airline.

✅ Trip Verified | I was pleasantly surprised by KLM. The premium economy seat was worth the upgrade cost. The meals were better than average, too. The cabin crew were friendly and efficient. We were delayed by weather, but the Captain made up the time. The extra legroom was nice, too. In flight entertainment was fine. All in all, it was a good flight from Vancouver to Amsterdam via Edmonton.

✅ Trip Verified | Kilimanjaro to Birmingham via Amsterdam. Overall a good airline, but complete failure when it comes to lost baggage, delays etc. KLM has failed to return my lost luggage almost a month now. I travelled from Tanzania to Birmingham on the 9th December. Bag was lost due to snow delays from snow. But KLM fails to bring it back, it is almost a month. KLM dealing at Amsterdam during snow delays was very poor with an waiting time in the queue reaching 90 minutes.

✅ Trip Verified | Amsterdam to San Francisco. Its my worst flying experience so far. We were travelling with my 1 year old daughter. The staff was extremely rude. They were never ready to go out of their way to help. When one of their air hostess was roaming around with a tray with juice, on asking which juice it was, she replied - "I have only 2 hands and I am carrying the tray". This was rude and uncalled for. The food was substandard, and I paid for their wifi but the wifi just did not work and I lost my money. When my baby was playing with toys and making a bit of noise - the air hostess was making faces at the baby. They did not even have good baby food. I am extremely disappointed with my experience and would never fly KLM again.

✅ Trip Verified | Manchester to Seoul via Amsterdam. First time flying KLM, had high expectations. All flights departed and landed on timee. Flight from MAN-AMS was very short, we were served a free snack and a free drink. Amsterdam to Seoul was less bearable. The Boeing 747 is very old and cramped, IFE is outdated and there are no USB sockets. The seat controls are kept in the arm rest and every time I leaned that way while trying to sleep I would accidentally lean onto the buttons and turn either the overhead light or the IFE on. Food was edible, wasn't really expecting much from economy. We were served dinner first, and the Korean option was available, then breakfast was served before landing. The FA's were amazing, very attentive, always refilling drinks without being called on. I would definitely fly KLM again, so long as the route wasn't operated by one of their 747's.