KLM Royal Dutch Airlines

✅ Trip Verified | Los Angeles to Amsterdam. Jan 18, 2018. I am sitting on my seat in flight KL0602 departing for AMS from LAX and I don't need a minute longer to wait to give a review based on my experience so far. I literally had to yell at two people who were forcefully trying to fit their bags over my laptop in the overhead compartment. After the third person attempting the same thing I had to pull my laptop out. This is ridiculous the staff are not even paying attention.

✅ Trip Verified | Flew Oslo to Frankfurt via Amsterdam. Four KLM intra-European flights in three days, all of the same high and consistent standard. On time, good legroom, decent snacks (especially the typical Dutch cheese-sandwich), very good choice of drinks. Best of all was the crew spirit! Cabin crew were charming on each and every flight, no matter how full the aircraft was. On one flight even the pilot came out of his cockpit and made his pre-departure announcement whilst standing in front of the guests giving the whole flight a personal touch. For this high service level I am absolutely willing to pay the extra Euro compared to no-frill-carriers.

✅ Trip Verified | Amsterdam to Oslo. Really good service overall, the boarding was fast and easy, we got direct connection to terminal even though we were flying a small plane (Embraer 190). The crew was nice, the flight was on time and seats were comfortable. Just a little bit expensive.

✅ Trip Verified | Rome to Amsterdam. I had a great experience with KLM . Good value for money, fast and efficient ground service, kind and friendly staff and very tasty food served with the typical Dutch products. Looking forward to flying with them soon again.

✅ Trip Verified | Amsterdam to Cape Town. After a rushed flight from Nice to Amsterdam we were left with only 45 minutes, but I wanted to have a freshen-up in the lounge. The airport is chaotic, but the KLM lounge was worse. I have never seen so many people in such a crowded space. You can’t find any decent seats and then there isn’t any space between chairs. After a quick coffee and a toilet break we left for the boarding gate. Well, even worse - there is a long queue for passport control. When we got to the gate it was already boarding time. The 777 was ok. Slightly angled seats with a tiny tiny foothold. I am 5.6 and my feet barely fit in it. When flat the bed is comfy but one has to angle ones feet sideways. The blanket is soft and warm. Service was very efficient but at times I couldn’t find any staff. Since it was a daylight flight I had to watch TV and eat. Food wasn’t great - beef curry was a reconstituted shredded beef without any flavour. The other choices were worse. Drinks were good. The pre-arrival snack was a dec3nt hamburger but it was cold. The amenity kit was poor - worse than most economy class. Just a pair of sock, toothbrush and toothpaste. And an eyeshade. We had a 1.5 hour delay due to a technical issue, which is not the airline’s fault, but still, they didn’t give us any drinks or snacks until after an hour. All in all, KLM has a lot to catch up on, even just within its group, to Air Feance’s standard. We flew AF in March, also business class, and it is a much superior airline. The French has a flair for service and food, while the Dutch has efficiency. Well, in this competitive age of world travels, I’m afraid efficiency is not enough to woo customers back.

✅ Trip Verified | Accra to Geneva via Amsterdam. As I boarded flight from Amsterdam to Geneva, yesterday, 9 January, I was informed by the flight attendant that my baggage may not make it Geneva and will arrive on the next flight. The luggage did not make it on my flight, nor the next. As I write at 15:17 pm, 10 January, I have not received my baggage. The airline should improve on its customer service and contract a more efficient courier company to handle baggage delays.

✅ Trip Verified | Amsterdam to Vancouver. This airline and customer care centre has been nothing but a whirlwind and they do not have a customer care centre. I have been writing and phoning and waiting since October 9th 2017 for my case to be sorted out and it is now January 9th 2018. When I landed from Amsterdam to Vancouver part of my bag was missing and I went straight away to KLM desk they told me I need make police report at airport soo I did then KLM said I need to call customer care but every time I call there is no way to get real person to talk to in customer care and I wrote emails after emails when someone finally calls me they say u need feel out this and that form but I already did, it's like they just put me though to someone else. I finally got someone to handle the case and they said the case is closed and we will send you a cheque for your lost items. That was at beginning of November and it's now January and when I call or write they say the cheque it's in mail. But it's in the mail from November 10th to January 9th to me this don't make sense and the customer service from KLM Delta has been the worst in my life. I will not recommend this to anyone.

✅ Trip Verified | Terrible service. Long haul flight from London to Taipei was cancelled the day before. KLM made no attempt to notify me or transfer me to another flight. No refund was given as they claimed that it "was not their fault'. Was forced to book a different flight to Taipei out of my own pocket because KLM did not offer an alternative flight.

✅ Trip Verified | Singapore to Denpasar. I had not flown KLM for many years but given the low fare cost for a return trip to Bali from Singapore for business class tickets it was a deal to good to miss. Admittedly the flight originated in Amsterdam so there was always the chance the arriving flight would be late. This proved to be the case and we left Singapore almost forty minutes late. The configuration of two seats by three per row (thirty seats per cabin) is ideal and there is plenty of leg room and the seats very comfortable. Despite being a flight of little over two hours the well trained and friendly cabin crew managed to serve a tasty full meal with all the complimentary drinks on offer. All in all I was very impressed and the overall cleanliness of the cabin was most pleasing.

✅ Trip Verified | Kilimanjaro to Birmingham via Amsterdam. It is a nightmare to contact and speak to a human being with KLM - almost impossible. I lost my baggage since a month. They sent me back an email to contact back KLM, but nobody picks up the phone for many minutes, often it goes dead. They have all glossy Social Media on the website, but you only receive standard replies - nothing useful, no one cares. UK Customer Care do not care for anyone calling as they do not pick-up the phone - simple. Next time you book the flights, just dial the number and experience yourself. Use those airline, who will care for you in case of any un-certainty. KLM is not one of them as per my experience. I am a regular traveler and experiencing the poorest response from a giant airline on lost baggage. Very poor customer care.