KLM Royal Dutch Airlines

✅ Trip Verified | Had a nice flight on KLM from Helsinki to Amsterdam. No problems checking in at an automated counter, but in case there were any, a happy looking KLM worker was there in case one needed help. We were boarding on time and although the flight was full, we departed a few minutes early. The crew were polite and funny and made listening to them a joy. On the 2hr flight we were even served a warm meal (Penne Arabiatta), a small dessert (muffin) along with a wide variety of drinks (juices, sodas, wine and beer). Later throughout the flight, the flight attendants came one more time to serve coffe or tea and some water. After a very enjoyable flight we landed in Amsterdam 10min ahead of schedule. It was a very nice economy experience and very worth the price!

✅ Trip Verified | Round Trip, Cracow - Lima via Amsterdam with KLM. Good service, slight 10-15 min slips with the departure, usually communicated and explained. Arrivals always on time. Very pleasant and polite cabin crew. Great job, I was really impressed.

✅ Trip Verified | This is the first time I took KLM flight. The trip was from Jakarta to Kuala Lumpur. Passengers were board 10 or 15 minutes late from the initial boarding time. Unfortunately, the flight was delayed for additional one hour due to technical issue. During the flight, stewards were unfriendly at some point. The seats were okay, but it is not comfy enough. The headrest is great and seat recline is surprisingly good. The foods were acceptable. There are many selection of drinks, including alcohol beverages. With the affordable price, KLM is still worth it.

✅ Trip Verified | Amsterdam to Toronto. They overbooked the flight that I was meant to be on and put me on standby. The counter staff at the airport were demeaning and condescending as they explained that this is a common practice across airlines. They also refused to put me on an earlier flight. I stayed at the airport in limbo before my flight for 3+ hours before getting a seat on my flight.

✅ Trip Verified | London to Abu Dhabi via Amsterdam. KLM provides the worst service I have ever experienced in my life. It started at London City Airport where there was only one person dealing with check-in/bag drop-off. Despite the fact I came much earlier I did not manage to drop off my luggage on time. When I asked someone from the staff about my concern I was ensured there was still enough time. When I landed in Abu Dhabi 20 hours later (long transfer) it turned out my luggage was lost. When I talked to the airline it was told it was not loaded in Amsterdam. 2 days later I found out it was not loaded in London. It took them 4 day to get my luggage to be delivered. Another problem with the airline was service on the plane. No food choice. When asked for a drink I was told the bar was closed while someone behind me was served by another person.

✅ Trip Verified | London to Bogota via Amsterdam. We had a very pleasant experience flying KLM. Having read the reviews, we did not have high expectations but apart from a mean and uninformed check-in lady, we loved every bit of our flights. Service was very attentive, food was tasty, wine selection was ok (Champagne was dreadful though). Transit in Amsterdam was extremely easy. But what impressed me most was how friendly the crew was and the very comfortable seat, similar to Cathay Pacific and others but much more spacious. Due to late arrival in Amsterdam because of fog our bags did not make it but at Bogotá airport someone was waiting for us with the necessary paperwork already done. A lovely airline I look forward to travel with again.

✅ Trip Verified | Flew Berlin to Tokyo via Amsterdam. I had a very pleasant experience with KLM on my last four flights: Very nice staff. Great IFE with lots of movies in several languages. Good choice of drinks. Small snacks available the whole time in the galley. Decent food even in economy. I will choose KLM again for sure.

✅ Trip Verified | I was flying from Gdańsk to Hamburg through Amsterdam. At the beginning, during dropping my luggage ground staff informed me, my plane is overbooked and if I agree to fly with Lufthansa instead of KLM in case everybody check-in at the airport. I agreed. Security control in Gdańsk was terrible nightmare which take me around 40 minutes. At the end somebody didn't came so finally I flied by KLM. Anyway plane was full so they upgrade me to Business class. Food on first leg was much better than in Economy, but worse than in business class in other airlines. Then I had to wait 4 hours in Amsterdam airport for next flight. On the second flight I was able to choose a seat in Economy Comfort area (more space for legs), but service was poor. At the destination my luggage with tools comes completely mixed. Any of the tools wasn't in his place and I wasted around 15 minutes to count them to check if nothing has been stolen. This is unacceptable. Ground staff was very kind and helpful (especially in Gdańsk), cabin crews was also OK. Big advantage of KLM is very good internet service (apps and webpage) where you can find a lot of informations and change a lot of things.

✅ Trip Verified | Prague to Moscow (SVO) via Amsterdam. Buy KLM - get Transavia for free. For my trip from Prague to Moscow, March 14th, I had to make a quick stop in Amsterdam and therefore booked KL1356/KL3178 flights. However, before the flight, I got informed that Amsterdam lag will be operated by Transavia. As a consequence, no comfortable seats available. Such a change makes a big difference, given ridiculously small seat pitch at Transavia. If you value a basic level of comfort, you would avoid Transavia. Unfortunately, I was given no choice. During my online check-in at KLM websites I was also invited to “choose seat for free”. Just to learn, such a choice is in fact not available for me, given Moscow lag is operated by Aeroflot. Puzzled, I asked why it cannot be done given both KLM and Aeroflot are members of SkyTeam alliance. I learned that this is due to the fact that the respective systems are not interconnected as yet and "choose your seat" therefore no option. Expression "as yet" sounds real pathetic, given KLM is member of SkyTeam for already 14 years and Aeroflot for 12 years. Management of Sky Alliance must be real preoccupied by other issues if there was no time to implement such a simple feature like seat selection. In a summary, my KLM flight was no KLM flight. And as a SkyTeam ElitePlus customer I was not given a chance to choose my seat.

✅ Trip Verified | Amsterdam to Luxembourg. They forced me to stow my small bag under the seat, just because half of the passengers travel with max cabin size luggage. So because I travel light, I am forced impolitely to be kicking my bag. Brilliant logic. The plastic yogurt like cups with water makes you feel like drinking from garbage. Seriously unpleasant experience.