KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
7/10
4 star Skytrax Rating
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6/10

KLM Royal Dutch Airlines customer review

(Thailand)

BKK-AMS-BRU / MRS-AMS-BKK. Long haul leg from BKK to AMS was fine. Paid the extra for a bulk-head seat so no complaints regarding legroom there. Plane appeared to be an early generation 777-200 as the cabin was looking a bit dated and seats a bit worn. Plane was clean though. Food was decent though nothing to rave about. Arrived in AMS and checked the board for my transfer to BRU and all appeared in order. I get to the gate just in time to find out my connecting flight got cancelled because the plane had no crew. KLM offered to bus the passengers on the flight to BRU but I made my own way. KLM provided the usual voucher and an apology. Return flight from MRS to BKK via AMS was fine. On the AMS-BKK leg I was on the same 777-200 but bought the premium economy for this leg hoping to be able to get some sleep. Seat I selected lacked legroom because the seat in front of me had the equipment box underneath it so I had to sit at an angle to stretch my legs. With the exception of getting off the plane first there is little point in buying premium economy. IFE system was seriously dated. Small screen with visual static (it was visible on all the other screens I saw). Hopefully KLM upgrades these when the plane goes through its next D-check. Overall experience wasn't bad but the European carriers need to step it up when the Gulf and Asian carriers offer a superior experience at the same relative cost.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Amsterdam to Panama Panama to Amsterdam. I am a long timer KLM user but these were my worst long haul flights for many years. Boeing 777 both ways uncomfortable seats poor seat pitch so very cramped. When the seat in front reclines it is not possible to view the seat back screen. Food is adequate airline crew do what they have to. How far KLM have fallen.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(Germany)

MUC-AMS-SFO-AMS-MUC. Check-in in MUC and SFO smooth first SFO flight 3 hours delayed due to technical problems (plane change) plane (MD11) old but in very good shape and clean. I'm quite tall but leg room was sufficient. Crew friendly and helpful good information from the cockpit. Food was good enough drinks and snacks between the main meals. In the end we arrived only 2 hours later in SFO. And we get a "sightseeing" round over the Golden Gate Bridge for the delay. Return flight was a B747-400 also well kept and a helpful crew. AVOD is relatively tiny screens with a poor resolution but a good movie and music selection. Overall pleasant experience if the price is ok I'll fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Australia)

Schiphol to St Petersburg and return in April and May. When we arrived the previously-arranged assistance was there with a young man putting us immediately on the buggy and taking us to collect luggage and out to the station at the back. Could not have asked for better service. On the return trip passenger assistance did not want to know about us. KLM staff in Moscow messed up the luggage and told us they couldn't send it from Moscow all the way through to Brisbane so we had to find it at Schiphol with an 18-hour lay-over and manage it ourselves. One staff member took pity on us and checked our luggage in overnight. Had to beg to have use of the buggy to get to China Southern for departure back to China en route to Brisbane. Although all of this was booked from Brisbane and re-checked all along the way and we had such a good feeling about KLM we felt the attitude of most of the staff was brusque and not helpful. We can see passenger assistance is available but we had to fight for it! We will never fly KLM again and will pay more to get the service with a smile.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

KLM Royal Dutch Airlines customer review

(Philippines)

Flew MNL-AMS-MAD / BCN-AMS-MNL. The stewardess / steward just do what they need to do and seems that they do not care about the service they're giving. Food is horrible its so expensive. Seat pitch is okay but on their long- haul 777's legroom is not enough.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(Australia)

Istanbul-Amsterdam-Dusseldorf. We checked in quickly at the airport using the machines and bag drop. Our first leg was on a B737. Due to runway congestion at Amsterdam the flight left 15 mins late but arrived on time. The extra 30€ we paid for a premium economy seat was well worth it for the extra space. A large but bland breakfast was served. Our second leg was on an F70. The plane developed a technical fault at the gate. Another plane was ready and loaded for departure within 30 mins. A comfortable short flight with a juice and biscuit served. Both the crews were friendly.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Singapore - Cardiff yesterday in Business Class was a good experience all the way home after a couple of weeks working in the area. The long-haul B-777 had a very good cabin crew on board with excellent service and every little request handled promptly and efficiently. Departure was slightly behind schedule but the arrival was on time if not a bit earlier. No flat-beds but I seldom go full flat on seats with this function and still slept well. The lounge in Singapore was of poor quality compared to others e.g. Emirates in Kuala Lumpur or even the shared lounge used by KLM in Cardiff. The short haul flight across to Cardiff was equally as good.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Saudi Arabia)

I have used KLM several times now and reasonably pleased with the service provided. The entertainment system has a long list of good movies and seat comfort is good even with my glass back though it could improve with the addition of a foot rest. An extra tour with the beverage trolley would be nice on long-haul flights but you can always buzz if necessary. Planes are always clean and tidy. Cabin staff are pleasant. But the best part about KLM? Using Schipol Airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-SFO-AMS-SFO. Both good and on time. We paid extra for extra leg room seats in Economy. Nice lot of leg room - but I am glad my hips were not too wide as they are tight! The reason for this is the sides are rigid as they have the IFE screen and meal table included. So whilst the leg room is super the width is not so take that into consideration! FA's were nice on both flights-can sometimes be a little direct on other flights (some would say rude) but that is the Dutch way and not meant to be offensive - but can leave you a bit cross sometimes! On the whole a good experience for a long haul flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Cardiff - Singapore: May 10th/11th - Business Class. For various reasons I was unable to book this flight until the day of travel so it was an expensive flight but my phone reservation was handled promptly and efficiently. Check in at Cardiff was smooth and the lounge offered a selection of Welsh drinks. There was priority boarding onto the old F-70 which was not full and only 2 in business class. The aircraft looked like it had recently been refurbished. A smooth but short transfer at Schipol into 1J on B777-300ER where pre-take off drinks were offered. The whole flight was good although my AV didn't work for the first two hours. It was my birthday the next morning so I was woken with a champagne breakfast. Great crew.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes