KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 846 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
na

KLM Royal Dutch Airlines customer review

(United States)

Barcelona - Amsterdam - (supposed to be Dulles/IAD) - Minneapolis - Dulles. The check in and baggage check in at Barcelona airport was total chaos. The lines were mixed the self-serve kiosks were moody and the staff was pretty cold. Flight to Amsterdam was fine. Got through gate security in Amsterdam 10 minutes from boarding and they moved our gate. Five minutes at the new gate and they cancelled our flight. KLM had given our plane to another flight and cancelled our flight due to "mechanical issues". We were told to sprint down to a transfer desk where they held us in a queue with "no information" for about an hour. During this time they were already re-booking people who had access to the lounges. They slowly filtered us through the transfer desk by handing out "now serving" numbers. It was another hour before we made it to the desk and were told we were being rebooked on Delta through Minneapolis boarding now at a distant gate. Only one of our bags arrived in Minneapolis. We were told the others would meet us in Dulles. Had to stand in line at the lost baggage desk in Dulles for another hour 12 hours after we were supposed to have been in originally. The Delta staff were very helpful but we were told that the bags had never reached them so it was KLM's issue. When we contacted KLM they originally said it wasn't their problem contact Delta. The bags arrived 24 hours later having never left Amsterdam in the first place. This is the second time I have been stranded by KLM in Amsterdam. I was hoping their service had improved in 10 years but unfortunately I was mistaken.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-DXB-AMS 23/11 and 27/11. Both sectors with (old) MD11 good food and drinks perfect crew inflight entertainment ok but old. Cabin a bit noisy. MD11 KLM will replaced in Oct 2014 KLM have to compete with Emirates A380 on same route which makes it difficult new KLM B787 Dreamliner equipment is coming but we have to wait until 2016.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

Amsterdam-Atlanta-Amsterdam. Good food personal TV with lots of programs and movies to choose from. The legroom was not that good in economy but economy comfort has no problems.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

KLM Royal Dutch Airlines customer review

(Netherlands)

My wife and I fly economy with KLM a lot in most instances we have found this airline very efficient the staff have been friendly and helpful when needed. You do get some flights when there are grumpy staff maybe overworked or tired. Seating is not to bad if you take time to choose your seat when you book.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Germany)

Johannesburg-Amsterdam Premium Economy. Good boarding everything on time. Fairly new 777 seats quite comfortable. Service ok but not outstanding. Food was acceptable but nothing to write home about. Entertainment program a little disappointing very few new movies. Duty free took forever one of the payment terminals was broken. Early arrival in Amsterdam. A classic 'average' for a long flight.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-Curacao 25th November KL 785. Pleasant way to get there well taken care of on board. Pity that the Flight attendant on our aisle wasn't so nice like the rest of the crew. Why not change your job if you don't like dealing with people no smile not even a look at you when taking meal orders.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(China)

From AMS to Nice. The flight was on time. Served a very fresh sandwich. On the way back to AMS served alcohol which surprised me. After cockpit crew finished their paper work they came out of the cockpit and said goodbye to passengers. Very polite and professional.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(United States)

Flew from Rome to San Francisco last September as an option having booked through Air France. Unlike Air France there was no opportunity to choose my seat even at check-in. The transfer in Amsterdam was absurd. Why list a 1-hr transfer if the 2 KLM gates are miles apart and the passport check-through is bottlenecked like rush hour traffic? Made it to the gate 2 minutes late; luckily the flight was delayed anyway. The food. High fat everything and lots of it. After lunch (meatballs mashed potatoes cheese white pudding dessert with giant chocolate balls) the attendant came through and asked "Ice cream or chips?" Later pizza. The intercom was impossible to hear. I will never fly KLM again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

KLM Royal Dutch Airlines customer review

(Netherlands)

Didn't fly them for a while because I found them expensive. Flew JFK-AMS B747 combi. At the gate they didn't articulate while calling for boarding. Received just breakfast o/b. Very old plane needs to be refurbished badly seats IFE screen. In-flight product is very well done reasonably good food and good presentation. Wouldn't want to fly the old workhorse again but KLM did provide a nice flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Panama)

Just finished a trip from Panama to Amsterdam with KLM. Was very disappointed with the booking system and customer service. When booking online I reserved the Comfort seats both ways and requested special meals. Both were not recognised when I arrived to the airport to check-in. When I tried calling to fix the issue with my return flight it was useless not one person who answered the phones or emails was able to help. They all kept blaming each other. Luckily I had a printed copy of my reservation confirmation which helped me get the comfort seats in both flights but the special meals were nether there. I don't know why KLM offers these options and charges them to the customer if the system does not work and it is not going to recognise it.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no