KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 724 reviews
7/10
4 star Skytrax Rating
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10/10

KLM Royal Dutch Airlines customer review

(United States)

Washington Dulles via Amsterdam to Nairobi. The service was very competent and friendly. We had a mechanical problem with the aircraft from AMS-NBO which caused a significant delay. KLM did an excellent job communicating with passengers finding a new plane and calling in a new crew. Fortunately I was able to use the lounge but had friends in economy and they were all pleased with the service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

Amsterdam-Barcelona and back. Really nice service friendly staff. The connection was not very cheap but it was worth the money. On the return flight the food wasn't quite tasty but that's not so bad. If you don't have to have all the free food and stuff it's better to just fly a Low-Cost airline. I recommend this airline!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Netherlands)

PBM-AMS 747-400. Seats in row 64 and 65. Late departure due to sloppy work at embarkation not to blame the airline. Bumpy flight due to turbulence again not to blame the airline. Entertainment system is OK though there is a lack of choices when flying regular with KLM. Seats are diminutive for me (being 6 ft 5). Food and beverages are good. Staff is very friendly and professional.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United States)

Great flight from JFK NY to Schipol. Great service good hot food. Had to change flights for return folks at Schipol were very accommodating and courteous. Got back to JFK and realized how awful NY is compared to Holland.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

NCL-AMS return. Full but comfortable flights. Cabin crew smart and efficient. Flights on time. Snacks a little disappointing but adequate. A very straightforward route to Amsterdam from the North East.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

KLM Royal Dutch Airlines customer review

(Germany)

Flight 429 Amsterdam to Dubai 22/03/2013 dep 22.05 arr 07.30. Seat 8J economy comfort. All in all a pleasant journey with friendly and efficient crew marvellous (old) plane delicious dinner after departure and cocktail service and snack short before landing. The recline in economy comfort is helpful to relax and worth the 100 EUR extra for it. The seat is situated in the quieter part of the MD-11. The MD-11 is very roomy. A pity the aircraft will soon leave the fleet. The entertainment is a bit old and the screens small.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Poland)

Warsaw - Incheon and back. Everything was so-so but the entertainment system was awful. I'm a music and movie lover so was quite dissatisfied to see such a poor selection to choose from. Also the airplanes were not the cleanest I've seen. Positive were the comfortable seats in Economy class I could even stretch out.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

KLM Royal Dutch Airlines customer review

(New Caledonia)

A pretty good flight last year (July 2012) from Amsterdam to Narita. Excellent in-flight entertainment - not a lot of movies in French and no French introduction in general (which is pretty normal). I had problems with my headphones at the beginning of the flight I called for a stewardess. She came 30 mins after I called her with new headphones 10 minutes later. The seat pitch was not very comfortable for me. In conclusion KLM is a pretty good airline. This flight was better than my flight Paris-Tokyo on Air France.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Denmark)

Economy from CPH-AMS-SIN on Fokker 70 and B777. CPH-AMS good short flight on time and with a little snack. FA very friendly. AMS-SIN slightly delayed departure and arrival into Singapore but explained and kept informed. FA very friendly and with frequent drink patrols. Food was among better I have ever had in economy. Toilets kept clean. I didn't use IFE that much but seemed responsive and good with average content. The seats was really good. Slightly on the hard side and a footrest would have been appreciated. But compared to other airlines like Air France these seats feel vastly superior. Legroom also more than acceptable. In summary a really good airline that I would use without hesitation.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

KLM Royal Dutch Airlines customer review

(Australia)

KUL to Amsterdam and return. Both ways very old aircraft. Poor food. On the return journey we were getting hungry waiting for the dinner service. Finally I asked the Purser when the dinner was coming to which she said it isn't! There is only one meal she said which was served at lunch time. For a ten hour flight we felt this was miserable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes