KLM Royal Dutch Airlines

✅ Trip Verified | Ridiculous service. I recieved a message saying my luggage was delayed when I arrived at my final destination. They said they would drive it to my location even though it was 3-4 hours away from the airport. I would receive the luggage either the same day or the day after they said. Didn’t hear anything from them this day so I called them. Then they said it was going to another address, and were about to send it in the wrong direction. They said they would fly it to the nearest airport to me instead. Then they sent it back to Amsterdam in order to send it to the nearest airport, and now they said they weren’t sure I would receive it today either. I am on holiday for two days, and I basically have no clothes and equipment for the activities I prepared. There are no stores nearby either. They really do not care about their customer needs and my whole trip is basically ruined because of their lack of service. Really do not recommend to fly with KLM.

✅ Trip Verified | Delhi to Rio de Janeiro via Amsterdam. Hopeless service. Delhi to Amsterdam only food served vegetarian, that too only rice and pulses (daal bhaat in Indian), uncomfortable seats. The steward,asked me to get water from the back of the plane as 'they don't serve at the seat'. I will never ever travel on KLM again. Seats uncomfortable. Drinks - don't ever think of a repeat, you won't be served. I have nothing good to say about this airline.

Not Verified | Denpasar to Amsterdam via Singapore with KLM. Not overly enthusiastic. Aircraft was tidy. Legroom was good. Good information from flight deck. Meal service far below average. In both flights no meal option was presented, you get what is on offer. In my opinion not sufficient for a long-haul flight while other airlines standard is to present a menu with meal options. Staff seemed a bit rushed and didn't really spend a lot of attention to its customers. Inflight entertainment is so-so. Movie options just about OK, but more options would be preferable. On the AMS-SIN flight there was an electronic malfunction while at the gate. Took an hour to be fixed while aircon was off. Will choose Singapore Airlines again next time.

Not Verified | Manchester to Houston via Amsterdam. Superb service, great flight and comfortable seats. The only thing they could improve would be the food. Great selection of movies, music and TV Shows to select from and I found the KLM app to be incredibly helpful. As a nervous flyer, I'm always cautious when using a new airline but I would fly again with KLM without hesitation. Thank you

✅ Trip Verified | Bangkok to Prague via Amsterdam. Crew was very friendly and paying attention. Food on long haul flight was delicious and seats was comfortable. For next time a would be happy if crew dim the lights for the flight, even if its day flight.

✅ Trip Verified | Amsterdam to Southampton with KLM Cityhopper. I was bumped up from a regular coach seat to their extra legroom seat at no additional cost. The airplane was new and pulling up to the area where they all were it looks like their fleet of Embraer’s are also new. Because these are short hop flights you have to go from a bus and up a staircase. On this short flight that is 1hr 10 mins you get half a sandwich, soft drink, water, and a small dessert. There was nothing to complain about. The plane was new, comfortable, and they even fed you, something that an USA based airline would never do.

✅ Trip Verified | This was a Delta flight operated by KLM. I upgraded to business from economy for around $500 at the gate. I was a bit disappointed to find out that the equipment had been changed from a Boeing 787 to a 777 however I was looking forward to the KLM business experience. If you have Air France points always ask because the original price to upgrade was around $900 however just for being a member of the Air France loyalty program, the price dropped down to a little bit under $500 and I did not have to use points. Keep in mind you have to ask and hopefully find an agent that is nice enough to do it for you. Upon boarding, it was obvious that the 777 was old however it was well-kept. The bathroom was very nice and had Dutch themed wallpaper with all kinds of amenities inside. They serve you a hot meal that includes an appetizer, entrée, and everything you can drink every two hours. They use beautiful china, glass, nice silverware, and beautiful linen napkins. Two hours before landing they serve you a hot breakfast. They also give you a nice little Dutch themed ceramic house with liquor inside as a gift which I thought was a lovely touch and your choice of chocolate. The seat was large, very comfortable, and with plenty of storage. The amenity kit however was quite basic. It included a pair of poorly made socks, something to cover your eyes that resembled a mask, earplugs, only flimsy toothbrush with a tiny bit of toothpaste, all inside a cheap looking zipper bag that looked like a coin purse. Needless to say after using a few items inside I left it on board. There was no Wi-Fi on this flight and the entertainment options were decent for a 7 hour flight. Overall I have always been a fan of KLM they do it right whether you are in coach or in business, I would fly them every time if I could. They leave on time, they take care of you on board, the airplanes have plenty of space, and even the old ones are well-kept.

✅ Trip Verified | San Francisco to Glasgow via Amsterdam. As an airline, KLM does a nice job. However they totally give lip service to a stated policy for extra seats. On my recent trip to Scotland, I purchased an extra seat round trip to accommodate my size, so that I would not inconvenience anyone sitting next to me. On KLM's website, they state they will refund the cost of the extra seat should the flight[s] not be sold out. On all 4 legs of my journey, there were open seats. Upon return home, I submitted my request [with supporting documentation] for reimbursement. A month later, and my request has been met with stonewalling and silence. I am not wealthy, and it took a long time to save for that ticket. I resent the fact that they don't stand behind their stated policies, and want to warn anyone else thinking they are an upstanding business to think twice.

✅ Trip Verified | Singapore to Amsterdam. The KLM B777-300ER used on KL836 on 19 October 2018 was the SkyTeam livery aircraft. Business class was full. Seating is in 2-2-2 configuration. I was seated at 1H. The cubby hole below the TV console was spacious and when fully reckoned, the bed is 6 feet in length. The flight attendants were cheerful and efficient for both supper service and breakfast service. Unlike Asian airlines which serve course by course, KLM serves every course on a tray in the interest of efficiency. Before landing, each business class passenger is given one of 99 Dutch Delft Porcelain Houses containing Bols Dutch gin. I had a full uninterrupted 7 hours of sleep after supper before breakfast was served. Overall, KLM World Business Class is what it is called - business class for the business traveller who wants to maximise his time catching up on work and sleep.

✅ Trip Verified | Nice to Amsterdam. Although I booked a KLM flight, this particular flight was operated by Transavia -in KLM style (service etc). Everyone knows that seat pitches of Transavia planes are terrible, unless you get a seat from the exit row which I did. There were very few passengers on board and this made the flight a great chill and fun for everyone. Cabin crew was excellent, meal was a decent sandwich and drinks were served twice, KLM should move themselves to Terminal 1 at the Nice Cote d'Azur airport, they really do not fit to Terminal 2 there. I have lounge access and spent my time in there rather than the terminal waiting area, but not everyone does. I also had second thoughts about Transavia operating a KLM flight for obvious reasons. Although I enjoyed this particular flight very much, I know I would not have enjoyed this if the plane would have been packed. However, I will rate according to the specific experience, which I enjoyed a lot.