KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 725 reviews
7/10
4 star Skytrax Rating
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9/10

KLM Royal Dutch Airlines customer review

(Belgium)

BRU-KUL return. KLM service was top notch both ways. Flight attendants were very attentive and friendly they handled a few difficult and demanding passengers professionally. Food was okay. AVOD was okay but dated no touch screen and limited selection movies compared to other airlines. Missed my flight from AMS to BRU due to the short connecting time ground staff was excellent and helpful they put me on the next train to BRU. On top of that I have also received 50 euro discount coupon for next flight with them 10 euro meal voucher and phone voucher. Seat pitch was good I am 180 cm. Good value for money airline overall.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Singapore)

Thoroughly enjoyed SIN to Denpasar and return trip. Staff excellent in Business class. You will often find great prices on this sector as plane comes through from AMS. Have flown KLM a number of times to Europe through AMS and have found it well priced with good service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

I flew KLM to Amsterdam-Havana-Amsterdam. The seats are good most of the food is very good. The tickets were cheap. The entertainment system has a big choice but is a bit old and small. The cabin attendants were smiling professional and came around frequently with drinks.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

KLM Royal Dutch Airlines customer review

(Thailand)

MAN-AMS 19 April. Flight departed MAN almost 2 hours late due to late inbound arrival should have had 2.5 hrs to connect at AMS but by the time we deplaned had just 40 minutes to get from one end of Schipol to the other. My onward flight had already boarded but was waiting for the 3 passengers from the MAN delayed flight otherwise it would have meant staying in AMS overnight. Food on board was awful (a piece of cake and a very weak coffee).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

Whilst the service was reasonably good I have never sat in such uncomfortable seats. The 11 hour 20 minute flight from Osaka to Amsterdam on a Boeing 777 was the most uncomfortable I've ever been. The problem wasn't the leg room which was similar to most economy cabins it was the width of the seat and the actual comfort of the seat - it's the first flight where I've experienced backache. When I transferred in Amsterdam to a KLM Fokker 70 to fly back to Leeds it was bliss the economy seats were like padded armchairs. I've made a mental note never to fly in a 777 again unless there's absolutely no choice and the journey is of extreme importance.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(United States)

Flew Detroit-Amsterdam-Valencia returning via Valencia-Amsterdam-Atlanta from April 3-8. Flight over was Delta Airbus with Delta crew did not offer Economy Class seating. Overall good service food entertainment system. Return trip from Amsterdam to Atlanta was on what I'm guessing was a new KLM A330 aircraft with Economy Class seating and was exceptional in every aspect. The KLM staff are some of the best you will find. The food and drink kept on coming and was very good. Inflight entertainment did have to be re-booted once as some passengers screens stopped working but was only a minor inconvenience for those of us without the problem. My first time booking with KLM and I will certainly fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Canada)

March 15th and 26th Canada - Amsterdam - Germany and return. Staff kind and attentive many smiles and polite at all times. The food offered is below standard. I'm not picky when it comes to airline food but even I was not able to enjoy any of it. All the food served was cold or undercooked. Other than that very smooth flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(Canada)

YYZ to AMS. In general the aircraft is very dated and the seats are among the worst I have experienced in recent history most major airlines replaced this style of seats years ago.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-SIN-AMS. Flights were very good. Both Flights on schedule. Flight attendants were friendly and service focused. Seat is fine leg room substantial. Good value for money. In my opinion KLM is a 4 star airline.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Egypt)

Just returned from a round trip - Cairo to Calgary via Amsterdam. This was my first time on KLM and I must say that I was impressed. The crew worked hard on all flights and we were well fed and there were regular juice/water runs. On the Amsterdam to Calgary sector there were additional snacks and drinks available in the galley. Crew were friendly smiling and very accommodating not something that you always see these days on European airlines. The only thing I would say that could be improved is the selection of films/tv programmes on the inflight entertainment. Overall though a very good trip.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes