KLM Royal Dutch Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 833 reviews
7/10
4 star Skytrax Rating
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6/10

KLM Royal Dutch Airlines customer review

(Netherlands)

My wife and I fly economy with KLM a lot in most instances we have found this airline very efficient the staff have been friendly and helpful when needed. You do get some flights when there are grumpy staff maybe overworked or tired. Seating is not to bad if you take time to choose your seat when you book.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Germany)

Johannesburg-Amsterdam Premium Economy. Good boarding everything on time. Fairly new 777 seats quite comfortable. Service ok but not outstanding. Food was acceptable but nothing to write home about. Entertainment program a little disappointing very few new movies. Duty free took forever one of the payment terminals was broken. Early arrival in Amsterdam. A classic 'average' for a long flight.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-Curacao 25th November KL 785. Pleasant way to get there well taken care of on board. Pity that the Flight attendant on our aisle wasn't so nice like the rest of the crew. Why not change your job if you don't like dealing with people no smile not even a look at you when taking meal orders.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(China)

From AMS to Nice. The flight was on time. Served a very fresh sandwich. On the way back to AMS served alcohol which surprised me. After cockpit crew finished their paper work they came out of the cockpit and said goodbye to passengers. Very polite and professional.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

KLM Royal Dutch Airlines customer review

(United States)

Flew from Rome to San Francisco last September as an option having booked through Air France. Unlike Air France there was no opportunity to choose my seat even at check-in. The transfer in Amsterdam was absurd. Why list a 1-hr transfer if the 2 KLM gates are miles apart and the passport check-through is bottlenecked like rush hour traffic? Made it to the gate 2 minutes late; luckily the flight was delayed anyway. The food. High fat everything and lots of it. After lunch (meatballs mashed potatoes cheese white pudding dessert with giant chocolate balls) the attendant came through and asked "Ice cream or chips?" Later pizza. The intercom was impossible to hear. I will never fly KLM again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

KLM Royal Dutch Airlines customer review

(Netherlands)

Didn't fly them for a while because I found them expensive. Flew JFK-AMS B747 combi. At the gate they didn't articulate while calling for boarding. Received just breakfast o/b. Very old plane needs to be refurbished badly seats IFE screen. In-flight product is very well done reasonably good food and good presentation. Wouldn't want to fly the old workhorse again but KLM did provide a nice flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

KLM Royal Dutch Airlines customer review

(Panama)

Just finished a trip from Panama to Amsterdam with KLM. Was very disappointed with the booking system and customer service. When booking online I reserved the Comfort seats both ways and requested special meals. Both were not recognised when I arrived to the airport to check-in. When I tried calling to fix the issue with my return flight it was useless not one person who answered the phones or emails was able to help. They all kept blaming each other. Luckily I had a printed copy of my reservation confirmation which helped me get the comfort seats in both flights but the special meals were nether there. I don't know why KLM offers these options and charges them to the customer if the system does not work and it is not going to recognise it.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

KLM Royal Dutch Airlines customer review

(United Kingdom)

I have flown with KLM many times (MME AMS ORD and return) never a problem all the staff and flight crew are very helpful and friendly the Dutch are just friendly people and it shows in the level of service I have used other airlines and not had good experiences with them. The KLM flight crews are always coming round with food drinks and snacks the entertainment is plentiful with many new films to choose from but more importantly they seem to fly on time or make time up I really cannot fault them so far.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

KLM Royal Dutch Airlines customer review

(Netherlands)

AMS-FCO-AMS. Cabin crew friendly and catering was really nice with two fresh sandwiches (morning flight) and coffee etc for free. However there wasn't in flight entertainment because it took only 2hours. I would fly KLM again as Schiphol is my home airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

KLM Royal Dutch Airlines customer review

(Palestinian Territories)

Flew Mexico to TLV via Amsterdam old 747 but cabin in good condition and clean had the emergency exit seat so lots of legroom even though the seats are so narrow. The new in flight system is excellent with plenty of choice. Cabin crew and food good and the usual KLM style. Its a good solid airline that can be relied upon. Schipol is also a very convenient airport to transit through. Will fly them again for sure.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes