KLM Royal Dutch Airlines

✅ Trip Verified | Amsterdam to London. Am really bad at flying and have a nut allergy. The staff both on the ground and in the air were amazing. They took amazing care asking if I was ok and explaining when I was worried about what was going on. I would fly with them again.

Not Verified | The KLM lounge 52 in Schiphol was overcrowded and the staff was very rude (that actually applies to the whole airport). Food in the plane was awful, everything felt dirty and again, the staff lacked manners. This was a Amsterdam to London service following a fantastic trip with Garuda from Jakarta. Next time I will book the last leg separately with another company.

✅ Trip Verified | Durham to Amsterdam. Never again! Flight which was early hours got cancel and rearranged, then cancelled again and a bus taking us to Newcastle. Lost all my connections, hotel, transfers and spoiled a start of a nice holiday. Never again KLM.

✅ Trip Verified | Toronto to Delhi via Amsterdam. I usually travel with British Airways so I was actually very excited to fly with KLM for the first time. Huge disappointment. A terrible airline with a horrible service. I was travelling with my wife and an infant son which made this journey even worse. The staff are blatantly rude to your face. For example, I was refused a bottled water for my son. Bottled water! Also, no one came when I called for an attendent using the call button. The Entertainment system is from the ancient times. In short, the service is nowhere near acceptable. They make BA look like a 7 star airline.

✅ Trip Verified | Amsterdam to Curacao with KLM. Experienced a slight delay to the flight, which was explained at least. Boarding was swift. Problems started shortly after takeoff, our entertainment system didn't work, must have been the whole row as the guys next to us wasn't working either, this continued for around an hour and a half, the call bell didn't work and no flight crew came near us during this time. It was eventually fixed. The entertainment system itself wasn't great quality, sound was awful and picture was poor (to be expected on these aging jets). But it did the job. Service was strange. For some reason they stated service to rows behind us instead of just starting at the bulkhead, so the 2 rows in the middle bulkhead most have been last to be served by some margin. The food was great, just what I needed and more than I was expecting. The crew themselves seemed very friendly and seemed to enjoy their job which is a major plus, just didn't understand why they started meal service 2 rows down instead of at the front. Mostly enjoyed this smooth flight, aside from some problems that we encountered unfortunately.

✅ Trip Verified | Denpasar to London via Singapore. An old school cabin with very dated food. The Staff though on all four of our KLM flights were exceptional and an asset to the airline. They made it a great experience. We had damaged luggage on return but don't know which leg it was from. Air France have got the quirks but they've got nothing on KLM when it comes to looking after people.

✅ Trip Verified | Amsterdam to Washington. Extremely bad service from KLM Ground and air staff. Their computer systems are outdated and they haven't updated the latest visa on arrival countries for Indian passport holders. I was refused a boarding pass even though I showed them the new rules as published by UAE government. After an hour they issued me a boarding pass to Amsterdam and told me to fight it out in Amsterdam. It was either this or miss the flight. The food and service was average and the look you get if you order an extra coffee is priceless. The IAD-AMS route flies old planes which have the 3 pin attachment for headphones. I was lucky on both my flights to get a seat with loose headphone attachments which meant only the left earpiece worked. On my final leg, KLM managed to tear the bottom of my bag and I haven't heard a word from them and I have complained on mail, website and facebook. Took this flight as it was the cheapest option in December. I do regret my decision now.

Not Verified | Bristol to Atlanta via Amsterdam. Nothing either good or bad to say about the experience. Everything seemed to function smoothly including the crew. Tight 50 min connection in AMS, but still made the connecting flight with time to spare. Although huge I always the AMS is a very efficient airport. I didn't think too much of the food, but was also not the worst I've ever had. FA's seemed happy even though it was a NYE flight. They came with champagne to help celebrate the new year somewhere over Canada, but at the Dutch midnight hour. Overall reasonably happy.

✅ Trip Verified | Amsterdam to Cape Town. Flight was fine. Food is always poor. Staff is less friendly than other major airlines. Once you sign up for their Flying blue program, prepare for spam. They will use multiple different email addresses and require you to cancel each one separately. After having cancelled all newsletters (and waiting for 2 days as described), I still receive emails. Then, try and cancel your Flying blue program. Until recently, you still had to send a paper letter to France in order to stop the program. KLM provides multiple options for contact, all which are unresponsive and slow. Multiple people have called and waited for hours for urgent matters. They respond quickly on their facebook page in order to save face, but continue to tell customers to private message them, which is terribly slow. I will avoid flying with KLM and Air France again, even though I was a loyal customer.

Not Verified | Amsterdam to Atlanta. It was a good flight with good legroom, food and IFE. But the service is not the best for Economy. KLM have a little selection of music and movies.