KLM Royal Dutch Airlines

Not Verified | Birmingham to Sao Paulo via Amsterdam. I've been flying with KLM for about 10 years and have seen the steady decline in the quality of service. Last trip booked reminded me to leave KLM as a last resort from now on. Booked flights for me and my wife to Brazil. We chose the option with no checked luggage as we're only going for a week. Then I added one piece on top of tickets, for £60. All seemed fine, until they tell you after payment that the £60 was only for the return flight! Fair enough, so I ask to add one on the way out, and surprisingly I can't because it's a FlyBE / AirFrance flight. What kind of airline sells tickets for it's partner airlines but not luggage allowance? Thanks to that 'clever' service, we're bound to whatever they'll charge us at the airport. Next time, Lufthansa it is.

✅ Trip Verified | I used KLM from Düsseldorf to Osaka via Amsterdam and on the return flight as well, it was my first time using this airline and i can only recommend it! The planes were punctual, the cabin crew very friendly, the food was ok (for plane food) and i had enough leg space. They have less shows to watch compared to Lufthansa (they have complete seasons instead of random episodes like KLM) but that didn't bother me that much. Overall really nice and i would definitely use it again.

✅ Trip Verified | Dublin to Milan. I was extremely disappointed with my trip. The ground people were very nice, but the other staff or management I needed help from were extremely non-flexible, did not listen, and had no customer service whatsoever. This ruined my experience so much that I have to give a 1-star rating. I have never experienced something like this in my life. I will never fly with KLM Royal Dutch Airlines again. I was shocked by such a lack of customer service.

✅ Trip Verified | Newcastle to Amsterdam. A fantastic airline. Both flights on time, excellent food and beverage service despite only a 1 hour flight time and the most friendly and attentive cabin crew I've had looking after me in 100+ flights. A perfect service. I am taking a longer flight with this KLM next month from Newcastle to Miami via Amsterdam and Atlanta and it's something I'm really looking forward to. A quick word about that; We only had a 1hr 25m layover in Amsterdam which leaves little margin for error and could become a stressful situation with a young child especially as we were flying in on a smaller plane which parks up away from the terminal and requires a shuttle bus to the airport. I called KLM customer service and despite me not having a flexible ticket they have kindly allowed us to travel on an earlier flight meaning that we can now relax safe in the knowledge that we will definitely make our connection to Atlanta. Great customer service.

✅ Trip Verified | I was travelling with my wife and daughter 3 year old from Birmingham to Alicante via Amsterdam. The flight from BHX was late by more than 2 hours. And I was stranded at the airport with my 3 year old without any help. I called the customer care three times; the first two representatives were very rude but got no answer even after 30 min. The ground staff was horrible. They appeared at the gate only after 1 hr and were very unprofessional. The airline could have asked the ground staff to distribute some water bottles to the passengers at least. When I reached at Amsterdam airport, I have to run to the gate with my daughter in the lap for almost 20 minutes because the connection time was less 10 min. Again no help was provided by the ground staff. I was exhausted my back continued to ache for the next 2 days, our daughter was exhausted and my wife was tired. Our first 2 days of holiday in Spain was a complete waste. Also, our baggage was not on the same flight and got it delivered next day at 5 p.m..

✅ Trip Verified | Helsinki to Vienna via Amsterdam. I had a lovely couple of flights on KLM. Booked Economy Comfort with slightly better legroom and recline. Cabins were a bit old, but perfectly decent. The crew were lovely, smiley and jokey, and for only £90 for both flights, this was perfectly decent, especially after factoring in the fact that you get complimentary food and drink, and we got 2 services on the flight. Overall lovely, happy and friendly flight and crew

✅ Trip Verified | Ljubljana to Malaga via Amsterdam. I chose a flight, in the following steps they promise I can purchase check in baggage afterwards online but in reality I was searching for the online booking option for one hour and in the end called the company to hear that this was not possible! The woman on the telephone tells me that I have to buy the check in baggage on the airport counter on my day of check in. Worst is that she can't even cant even tell me how much this will more or less cost!

Not Verified | Our family of 9 flew Jakarta to Tel Aviv via Amsterdam and back. Usually for this route we take Turkish Airlines but as we are not happy with Turkish lately, we chose to fly KLM. We are quite satisfied with the service KLM has given us. We were all seated together on each leg, cabin crew were funny and friendly, we were given our kosher meals and the layover in Amsterdam was easy. Also all of our bags came with us on time in Tel Aviv and Jakarta. Only on the return leg Amsterdam to Jakarta (this flight stops in Kuala Lumpur) my IFE screen stopped working. But that wasn't a big deal for me. We will definitely fly KLM again for our future trips to Israel.

✅ Trip Verified | My first time flying KLM on from Dubai to Birmingham via Amsterdam, the service in both KL428 and KL1421 was very impressive. The cabin crew was very engaged and were friendly. I noticed that most of the women cabin crew to Amsterdam were more mature, but they were switched on and experienced. Breakfast was not that bad, the cost of the ticket was worth it. The inflight movies are updated with recent releases. The selection is not a lot but at least it had the good new ones. Their SMS reminders/ messages are helpful. Plus, they have a Whatsapp account that keeps you on track. KLM thank you for the seamless first experience. Hopefully my return flight to Dubai would be a wonderful experience.

✅ Trip Verified | Arrived from Brazil into Heathrow and asked to be put on an earlier flight. (I was not confident enough to book earlier flight in case my inbound was delayed). The change was done without fuss or charge. I had important work in Amsterdam (photographing my first Champions League game) so the extra time was invaluable in terms of preparation time at the stadium. The flight itself followed the familiar format of a KLM European flight, sandwich and drinks served by as always friendly crew in a well presented 737 cabin. I have flown a lot of these short hops with KLM in the last 2 years and its a really nice way to fly. Flight was expensive but I did only book it 48 hours before.