KLM Royal Dutch Airlines

✅ Trip Verified | Seoul ICN to Amsterdam. Extremely old aircraft. My seat pocket was partially torn. Seat pitch was really narrow even for a small-framed female like myself. I can’t imagine how a tall Dutch man can manage to sit there for 11 painful hours. The IDF screen resolution was really low, I couldn’t read the English subtitle when I tried to watch “Pavalotti” (subtitles were blurred). Not all the movies listed on KLM website were available. The meal service was mediocre. I asked for both white wine and red wine with my meal, and the FA said, “One drink at a time.” Later, I finished my white wine and called an FA (they finished distributing meals by then), but nobody came. They just ignore your calls. I usually fly with Cathay to Europe, but I couldn’t because of the ongoing situation in Hong Kong, so I chose KLM. Bad mistake! Flying Blue is a joke. You get very little % of actual mileage, and the mileage expires. Was not happy at all!

✅ Trip Verified | Worst value for money amongst the vast majority of airlines I have used. I travelled KLM to and from Manila in December 2019. The service on KLM flights generally is a minimum required service level. Staff are polite and practical but adds no elegance or service excellence in any way. The food was outright horrible. I honestly think it was prison grade, a tasteless mushy and grey colored omelette for breakfast and a nasty macaroni for dinner on a 13 hour flight. Really? Can you really not do any better than that. I paid over 1000 euros for a return ticket and got 1 piece of check in luggage. This is unheard of with other international airlines. Are they trying to compete with Ryanair? Perhaps they should measure their standards more by the Middle Eastern airlines. I really wonder whether KLM executives ever travel economy class. If they would I am pretty sure it would be an eye opener and a rude awakening. Whenever I have a choice I will choose other airlines over KLM.

Not Verified | Amsterdam to Prague. Great airline, KLM. Flown in economy with very comfortable and super clean seat. Extremely kind staff and good food. Supplied with a good sandwich, free of charge. Asked for more food, gave two sandwiches away for free! Great value for money. Nice entertainment (magazines) and fine selection of food. Great WIFI too. Perfect for European travel!

✅ Trip Verified | Amsterdam to Singapore. After buying an upgrade for almost EUR 4000 1 day before departure, KLM placed us standby without letting us know, within 10 minutes after buying ánd paying for the upgrade. KLM downgraded one of us to Economy Class and staff provided us wrong alternative flight information for an alternative flight option would give us right to a fee for delay. They offered us a so called compensation, contrary to their own compensation rules, their opinion is that we should be glad with a KLM voucher and worthless given seats. Their final advice given for next time: ‘check in earlier’.

✅ Trip Verified | Amsterdam to Bucharest. Had a wonderful flight with KLM. Flight left pretty much on time, friendly crew, smooth flight, good quality warm snack, and lots of legroom in economy plus.

Not Verified | Dar es Salaam to Toronto via Amsterdam. The aircraft were nice, the meals were nice. The flight attendants were hospitable and courteous. I still give it a 4 stars in terms of value for money since it was a last minute booking in a very busy season. Our baggage was lost (all our 4 bags) from Toronto to Dar es Salaam. We filed a complaint in Dar es Salaam and the Swissport employee was very courteous and told us we are not able to file compensation since at that time Dar es Salaam was our home country but said that he could deliver the baggage at home. 72 hours later, all 4 bags arrived and one hand luggage that went into the checked baggage. initially 1 came than 2 than 2, than another 2, but we missed delivery since we were sleeping or would have got 3 bags within 48hrs, but all the bags arrived after 72 hours. I dont blame them since we did not need those items right away and the items reached intact, even the unlocked hand luggage.

Not Verified | Edinburgh to Amsterdam. The flight was fine and the staff were lovely, but we had paid extra to choose our seats so we could sit together. At the gate we explained we had been given different rows but they said they couldn’t do anything as the plane had been changed but to complain when we got back. We complained when we got back and they said they couldn’t do anything as we had used the tickets. What a lot of rubbish, were we not meant to get on the flight ?

✅ Trip Verified | Manchester to Barcelona via Amsterdam. The flights on 26th October 19 were on time and comfortable enough for economy class. My issue is that when we arrived in Barcelona my case was damaged. I reported at the KLM desk where I filled in a damage report and was given a claim number. I had to contact KLM via the email on my copy of the claim within a week of making the claim which I did. 21st November 19 I contacted KLM to ask why I had had no response and was told to wait another two weeks for them to contact me. So today 11th December 19 I telephoned their service center and was told by the person dealing with me that she would have to ring Barcelona and could I hold. I stayed on the line for a further 25 minutes and as no one got back to me I hung up.

✅ Trip Verified | Whilst this review covers my trip from Abu Dhabi to Rome via Amsterdam, my comments mainly relate to the Abu Dhabi to Amsterdam flight. On the long leg of our trip, we chose to pay extra for Economy Comfort class seats, which provides more leg room and greater recline. You might only get a couple of inches extra leg room, but it is surprising the difference this can make. Other than the extra leg room/greater seat recline, the service on board is the same as standard economy. The meals on the flight were very good as too was the overall cabin service. In flight entertainment was also good, with enough content to keep you entertained. In summary, our flight to Amsterdam, in Economy Comfort Class, was very good and I managed to get some sleep. Overall, I think it was well worth the extra cost. For our flight from Amsterdam to Rome, there is little to report, given that it is considered a short, domestic flight in Europe. The service was good. No in flight entertainment. A snack was served on the flight. The cabin staff were friendly and efficient. The only minor complaint was the amount of carry on luggage some passengers were allowed to carry on, meaning that most of the overhead lockers were quickly filled and some of our stuff had to placed on the floor. This wasn't a great inconvenience though, but if you had more bulky items, it could have been. This is the first time I have travelled with KLM and I was pleasantly surprised. A very good and comfortable trip.

✅ Trip Verified | Kuala Lumpur to Stockholm via Amsterdam. It was a pleasant journey. We felt welcomed and the crew members are polite and professional. Despite the flight delayed, KLM crew had texted me via WhatsApp, to notify our new booking no. and inform us to reprint the new boarding pass. In additional, after we knew that 2 of my friends who didn't get the same flight as us could have missed the next cruise to Helsinki, i immediately request via WhatsApp on the situation we are facing. KLM crew replied in 7 minutes, all 6 of us got the same flights. Isn't amazing? They had definitely impressed us with the swift response!! As a frequent traveler, we felt that KLM had shown utmost respect to their customer and really care for them. Due to the flight delayed, our baggage was lost too. With the assistance from Mr/Ms Rohit Rai, who is so patient waiting for our response, we manage to get our compensation. We want you to know that we are very pleased with the quality of service your company provides!