KLM Royal Dutch Airlines

✅ Trip Verified | Copenhagen to Amsterdam. Good flight. Good food. On time departure. On board staff were friendly. Comfortable trip and reached before scheduled time. Fare was pretty affordable. Food was good.

✅ Trip Verified | Amsterdam to Helsinki in June 2019. Good flight. Good food. On time departure. On board staff were friendly. The flight was delayed due to rain in the Netherlands.

✅ Trip Verified | Barcelona to Amsterdam. Nonexistent Customer Service in KLM. My flight was cancelled while we were on the runway, causing major problems. I submitted a claim on the same day, February 3rd. Today is February 12th and I have not received any answer from them. Absolutely unacceptable. Way worse than low-cost airlines. Such a disappointment.

✅ Trip Verified | Torp Sandefjord to Singapore via Amsterdam. KLM is my preferred airline, mainly due to a good connection from my local airport. Reliable and helpful in case of any problems. In general a good impression of them!

✅ Trip Verified | Me and my husband went Bristol to Sao Paulo via Amsterdam and arrived there without our luggage. In Sao Paulo, KLM staff told us that we could buy some things that we needed until we got our luggage back and when we come back from our trip we could claim the money back. Then after 3 days of a very difficult time without our luggage, they sent it to another city about 1 hour away from where we were. So we had to spend more money + time to go there to pick it up. Them when I came back to England I've tried to claim the money that we spent daily back and they have told me then that I had only 21 days to claim it back. But the staff in the airport did not told us about this, they gave us only some paper works about lost luggage but even on the paper works does not say anything about we having only 21 days to claim it back. So I don't know how we would have to know it. I think that this is very wrong as there was no way for us to know about the time limit to claim it back. I have sent all the paperwork to then and they can see that we haven't been told about it and still they do not care about us. Very bad company treating customers like this with such indifference. It looks like they don't give you enough information so they don't have to pay you back.

✅ Trip Verified | Dublin to Amsterdam business class. had bought a semi flex ticket and upgraded at check in to business class. Huge queues for check in at Dublin so would guess many were running for their flights . Did not use the lounge - boarding on time - no air bridge - Seats old and in need of replacing - Aircraft + 16 years old and needs a refurb badly/ The seat had little padding. and standard Y class seats with middle free . Crew ok, went about the job no smiles. catering awful - was totally inedible and was a salad. Couple of drinks served with no problem. Landed on time - bags out first I would not pay for this service for 90 minutes - total waste of money.

✅ Trip Verified | Flew on the KL 0947 City Hopper from Amsterdam to Belfast. As I had already checked my baggage through from another flight I was able to relax in the KLM lounge. The lounge is quite large and has a very good selection of food, snacks and drinks. The plane was located in a remote area, therefore we had to board via a bus, however the boarding process was quick and orderly. The flight itself was good and the cabin served a small lunch with drinks. We arrived in Belfast 15 minutes ahead of schedule. Overall good flight and service and will certainly try it again.

✅ Trip Verified | Rio de Janeiro to Helsinki via Amsterdam. I have flown to Argentina with KLM before, and I have never had to pay extra for checked luggage before. Especially considering KLM is not a low-cost carrier, I would have never expected to pay extra for checked luggage on an international flight with KLM (or with any other carrier for that matter). When I performed the reservation process, at no time did I see a clear and visible placard stating that baggage was not included in the fare. This should have, in the first place, been clearly stated when I was searching for the price of tickets through KLM. I found out that my luggage had to be paid for at Helsinki airport when I went to drop it off. Furthermore, the fact that checked luggage was not included was also not clear during the on-line check-in process (because I could have corrected it there and paid for it). This is misleading and shows poor business practices on the part of KLM, tricking their customers into viewing low fares that so not include something as basic as checked luggage. Furthermore, they charge so much for the checked luggage at the airport (€60 at Helsinki, and €76 at Cordoba), that the fare ends up being more expensive than competitors. This is quite simply a scam. Also, when I tried to check-in online, I was unable to, because neither KLM, nor the other carrier GOL would allow online check-in. This meant that I was forced to pay even more for the checked luggage at Cordoba airport because I was unable to pay for it on-line (which would have costed less). I am very angry, and disappointed, and feel betrayed as a passenger, by my until-now favorite airline.

✅ Trip Verified | Amsterdam to Helsinki in June 2019. Good flight. Good food. On time departure. On board staff were friendly. The flight was delayed due to rain in the Netherland

✅ Trip Verified | I travelled from Buenos Aires to Mumbai via Amsterdam on KLM. The service was excellent and appreciable. But on the leg from Amsterdam to Mumbai the cuisine on board was only vegetarian in spite of having passengers from many nations. Just because a certain percentage of passengers were vegetarians, this should not be forced on to other passengers.