KLM Royal Dutch Airlines

Not Verified | San Francisco to Amsterdam. We booked tickets in January for a March 20 trip. Our cruise was cancelled due to the corona virus and we tried to change our tickets. Due to KLM's clumsy online forms, we inadvertently cancelled the tickets. When we spoke to KLM customer service, they refused to reinstate or change the ticket.

✅ Trip Verified | Birmingham to Las Vegas via Amsterdam. Not my first time flying a Boeing 787 (previous was an Aeromexico Boeing 787-8 which was relatively comfy) but my first time on a Boeing 787-9. By far the most uncomfortable flight I’ve ever taken! I’d paid a very modest fee to sit in economy comfort which is KLM’s equivalent of premium economy although it’s literally economy with an enhanced seat pitch! Aside from the leg room the seat was shocking. No support, very little cushioning or padding and for 10 hours. Not sure how people do it in economy. I flew JetBlue a few days later and that was so much more comfortable, even on a 5 hour flight. KLM have a good soft product, crews are usually nice, food and drink good, as is the entertainment but I’d avoid them in future and the Boeing 787 in general.

✅ Trip Verified | Gdansk to Rio de Janeiro via Amsterdam. The company is not that bad, but the customer support is the worst thing I have ever seen in my life. Conflicting (or simply wrong) information is given all the time. Nobody assumes the responsibility for anything. I tried to complain but the response was "if you don't like our services you should fly by some other company". Between me and my family there were 5 trips already by KLM and not in a single one I did not have any problem. The issue is that they have the shortest path from where I live and the place I have to travel to.

✅ Trip Verified | Was meant to fly KJLM from Amsterdam to Munich before connecting on Oman Air to Bangalore. When I arrived at the airport they told me the flight was overbooked and I had to go wait at the gates until it was boarding time to wait and see if there will be any no shows, although I had arrived at the airport 2 hours early. Initially the staff were incredibly rude. The staff did not want to help except for one exceptional women who I wish I got her name, went the extra effort after realizing how distressed I was. After a long time discussing things with her and her calling her senior staff I finally managed to get a seat. I would not recommend this flight to anyone. You must be able to check in online and have no other flights to catch.

✅ Trip Verified | I want to give a big kudos to KLM. My husband who is in Johanesburg was supposed to come back to USA tomorrow but because of work that needs to be completed, he is not able to catch his flight tomorrow. He called KLM, and with no effort at all, the customer service agent on the phone was able to give him an extension for the trip. I will definitely recommend this company.

✅ Trip Verified | Jakarta to Kuala Lumpur. The crew on KLM are so friendly and accommodating. Amenity kit handed out with menus and hot towels. Welcome drink served champagne. For dinner I had beef lasagne, also served with chicken satay entree and mango cake for dessert. Seat was comfortable and entertainment had lots of content. Thank you to the KLM crew for being awesome.

✅ Trip Verified | Amsterdam to Berlin. Worst customer service experience I’ve had. Had to wait in the airport line for more than an 90 minutes, there was no delay whatsoever to my flight, no one could properly assist me, they told me I would get a free ticket for the next flight to the city that I was going to and when I went to claim that ticket they denied the service. Staff lack of empathy and understanding. I spent more than three hours in the Schiphol airport not being able to get any help. I’ve never felt so irrelevant and mistreated. Great way for KLM to make money!

✅ Trip Verified | Cape Town to Atlanta via Amsterdam. We had the most horrible seating experience I have ever had on a flight. We spent over 11.5 hours (from Cape Town to Amsterdam) either on top of the passengers next to me or visa-versa. The plane was configured 3x4x3 with the narrowest isles I have seen. Only 3 of the 4 seats had a designated place for your legs. I had no place for my legs. I will never fly KLM again. Clearly making their passengers comfortable is NOT their priority. I booked Delta and ended up in KLM... In addition, the flights to Amsterdam and Atlanta were completely Full!! Never, never, never again!!! What a horrible travel experience!!

✅ Trip Verified | Copenhagen to Amsterdam. Good flight. Good food. On time departure. On board staff were friendly. Comfortable trip and reached before scheduled time. Fare was pretty affordable. Food was good.

✅ Trip Verified | Amsterdam to Helsinki in June 2019. Good flight. Good food. On time departure. On board staff were friendly. The flight was delayed due to rain in the Netherlands.