KLM Royal Dutch Airlines

✅ Trip Verified | Moscow to Amsterdam on a very old plane, the seats are bad, sitting is not comfortable. There is no charge for the phone. There is almost no food, there are drinks, but the choice is not large.

✅ Trip Verified | Kuala Lumpur to Jakarta. This is an intermediate flight from Europe. Big new plane. Thin seats, not soft enough. Offered a warm appetizer and drinks to choose from. There were not many passengers.

✅ Trip Verified | Bergen to Denpasar via Amsterdam. I was meant to get a flight after this one on Thursday. Without notifying us. Luckily we saw it in the app. No information in the app. We also went to talk to KLM at the airport two hours before since they've cancelled part of our flight before. Amsterdam to Bergen. They said they couldn't rebook this flight cause the next flight was full. However you could still book this flight in KLM's app to a nice 800 euro. I showed the women this and she still said no. I've had minor problems with airlines before but the way handled this is just to absolutely disgraceful. We tried to contact them by calling them in Sweden, Australia, Indonesia and Norway. Always the same. 10 minutes then they said sorry all our operators are busy. Also tried contacting them through messenger, whatsapp and fc. I know these are tough times but dont cut your staff til 20 percent and cancel flights and dont respond anywhere.

Not Verified | Lima to Zürich via Amsterdam. My access to a flight I paid (transatlantic flight for 1100€) was cancelled without decent reason or informing me. The day before the flight KLM even accepted an additional piece of luggage for 85€ for the flight they knew I wasn't allowed to take.

✅ Trip Verified | Budapest to Rio de Janeiro via Amsterdam. Seems I won't fly with them again. I usually book this flight from Budapest to Sao Paulo with them and this time they charged me my only 23kg luggage. It is an intercontinental flight. I got to know that when I was dropping off my luggage at the airport. I was lucky I had a working credit card with me so then I purchase it online for USD 61.42. It was about 5am and there was nobody in the customer service of KLM to help me. It means they are careless with their clients who are travelling out of their working hours. The woman on the check-in at the airport was also helpless. When I asked her where I can go or which number I can contact to discuss this case she told me to look it up on the internet.

✅ Trip Verified | Manchester to Entebbe via Amsterdam. I find KLM a useful airline for my needs. They fly from AMS to most places I travel to and using their MAN service I can connect without the hassle of London. I fly in from home to MAN with another airline to connect. Fares are reasonable and their booking system works well. I have few complaints. I want a seat to my destination at a decent price and that is what I get. It irks to have to pay to reserve a specific seat, which could be inclusive in the ticket to remove the irritation. They generally are very good at keeping to time and seem able to catch up late departures on longer legs. We were delayed by weather in KGL by an hour but still made the connection in AMS comfortably by making up some time in flight. Flight crew are up to the job and seem friendly and pleasant when not under pressure. I will keep using them as my first choice for now.

✅ Trip Verified | My experience with KLM is horrible. They charged $60 for baggage on the international flight and blamed Cheap O Air for not explaning that. An Economy Light ticket was purchased for a family friend coming from Riga to Los Angeles for one month. When she came from Riga to LAX she was not charged but coming back they charged. My suggestion pay few dollars more and stay away as far as you can from KLM. Also not only they charged for baggage it did not come both times when she came to LAX it took few days to deliver.

✅ Trip Verified | Again two great flights with KLM. Cheerfull crew who gladly serves a second round on request (or a sandwich). Seat pitch okay, crew allowed us to relocate so we could have a free middle seat. Good information from the cockpit and a punctual flight. Though it's a Dutch airline the safety information is in English only and I think that's good. One can always ask. Will definitely book again.

✅ Trip Verified | Billund to Amsterdam. I had a very bad experience flying with KLM this time. I had to book a short trip of three days to Amsterdam , because of a funeral. I booked online and booked for the 26 February from Billund to Amsterdam and the 28th back again. By a small mistake, the return ticket was booked on the 28th march. The receipt of the flight was written in very small letters, almost unreadable. Without internet and busy times in Amsterdam I did not check in for the return flight on time and wanted to check in on the airport. There the mistake was discovered and I had to buy a new ticket! The lady in the desk said there was no other way , and I had to buy a very expensive (almost twice the price of my previously bought ticket) return ticket. She said there were no other seats available, but once in the airplane, I saw there were a lot of seats empty. So no stars for this experience.

✅ Trip Verified | This trip was - for the good and for the bad - what I expected from KLM and the same held for the return flight. The cabin has nice colours but a 2-2-2 configuration in C is clearly below standard, even of most 4 star airlines. In addition, seat pitch is very limited, no chance to get out of a window seat without your neighbour having to get up. Best of KLM continues to be their very hospitable and warm crews but this is about the ony thing which could be ranked 5 stars. KLM's problem is that they are a stingy airline and always have been. Food is among the poorest you can find in a renowned international business class, on this flight I could not eat it, first time this has ever happened to me. Same applies to their wine cellar. Great cellar master, but they don't give her money. Investing around 7-8 € into their C class wines is what QR and EK do in their eco cabins. The same stingyness I found on a previous flight in the food offerings of their AMS lounge, really poor. So limited seat comfort, poor food and beverages, but nice crews. But: they often make up for their deficiencies by attractive prices. Like in real life: you get what you pay for.