✅ Trip Verified
| Birmingham to Minneapolis via Amsterdam. When an airline has so many lost luggage claims that after 45 days, your claim still hasn't been started, you have to ask yourself "Is KLM the right airline to fly with?". I have no complaint about the the planes, the staff or the on board experience, they're all pretty good. Where this airline fails is when they delay your flights because of missing catering, lose your luggage, smash that luggage and I lost some valuables. All of this happened to me in one flight. Trying to get their customer care team to acknowledge my claim and begin the investigation is proving to be more difficult than landing a vehicle on Mars. The day after I arrived back, my luggage arrived at my house and it was broken beyond repair, and missing several items. As I write this, it's been 45 days since I made first contact about this, and my claim is still sitting in a pile of claims, waiting to be started. Each time I call, my claim is being "escalated to a manager", only to find out the next time I call that this didn't happen. I've had every excuse available and not their staff hang up when I call. I have to use my colleague's mobiles so the support team does not recognise my number. If you are planning to book with KLM, only do so if you are only taking hand luggage with you, and you're prepared never to make a claim against the airline for anything else because, it's highly unlikely they will process your claim. The biggest frustration is, I enjoyed flying with them, it's just their Customer Care team that letting the airline down.