✅ Verified Review
| Flying KLM from Taipei to Amsterdam. The original flight scheduled for September 27 was cancelled because of typhoon hitting Taiwan, but KLM informed us even the day before (they cancelled the AMS-TPE flight as well) and they sent us new boarding documents immediately. As our schedule has been postponed for 24 hours, I contacted the KLM support via Facebook, which was very effective and friendly option of customer care, they even offered us another flight on the original day of departure with China Airlines, but we chose to stick to the original rebooked flight mostly because of the typhoon (the CI finally departed with a huge delay). The Facebook support also helped us arrange the seats we wanted to, very good way to communicate with customer! The flight itself was just OK. Their B777-300ER in the original configuration (no new economy class) feels very cramped and a little outdated, the seats are not very comfortable, IFE has a great selection of movies, but is very slow and only controllable via remote (which sometimes did not work properly). We paid a little extra to get the coupled seats in the rear of the cabin, and it was definitely worth it, but still for a 13 hour flight it wasn't ideal. Food was good, quite lot of fresh fruit and vegetables. But what made the flight awesome was the crew, they were just great. Smiling from the beginning to the end. After a small chat with us when they found out this was our honeymoon, they came with a glass of champagne for us and and a card, what a beutiful experience! So overall very positive, KLM's customer care is great, just watch out for aircraft type, because this B777 definitely isn't the most comfortable option.