✅ Verified Review
| London to Kuala Lumpur via Amsterdam. First flight with KLM and was a bit apprehensive, as connection from London was very short. The SkyTeam Lounge at Heathrow is adequate, enough space to sit and have a quiet drink and a snack. There is WiFi. Catering OK, but my usual carrier is Etihad, so the experience was a little different, no a la carte table service. Flight boarded at T4 from the gate opposite the Lounge, very convenient. At Schipol we had just about 50 minutes from touchdown to the onward connection, which was enough time to have a quick drink, find our way to the gate and immediately board the next flight. With such a short connection I was worried our luggage wouldn't make the flight, but when we arrived at KUL there it was! The new World Business Class is very open and comfortable. The seating is great, save for the fact that you have no direct aisle access for the window seat. If you are travelling as a couple this is fine, for solo travellers it might prove tiresome. The on-board service was great, the staff were attentive and extremely helpful. The catering was OK, very Dutch shall we say! The drinks were good quality, but a bit mean. Nothing that one could really grumble about. The in-flight entertainment is good quality and there was an adequate range of new and classic programming to keep me entertained until bed time! The bed is great and I slept like a baby. Even though they are older aircraft I like the sense of space you get with the Boeing 777, which somehow you don't quite feel on other aircraft even the 380. The price was comparable to Etihad (about GBP 300 more) but the flight is 1hr to AMS, a 1hr layover and then a 12hr leg to KUL. Reverse journey the same timings. For EY you have a 3 or 4 hour layover and now they have adjusted their timetable you have to either leave UK early in the morning or arrive very late to KUL. The KLM timings are much friendlier. We left LHR at 17.00 and arrived in KUL 16.00 a much less stressful journey. Am flying back KLM and will definitely consider them for the next trip too.