Kenya Airways

✅ Verified Review | Nairobi to Paris. We were in the lounge when an announcement was made the flight was delayed. The next thing we knew we were called to "final boarding". Arrived at the gate to confusion. Once we were boarded the confusion continued. Lots of chatting among staff at the doors for about 20 minutes. During that time there was no attempt to serve the business class passengers. It was a long flight. No water bottles provided which is fine because we like to try and keep things environmentally friendly but also had to ask repeatedly for glasses of water. Had to help ourselves to pillows and blankets from a bin. They ran out of 2 of the 3 choices of breakfast by row 4 in business class. The USB charger in my seat didn't work. My headphones made a loud screeching noise if I turned my head. My seat wouldn't fully recline. During take off and landing our attendant kicked off her shoes and slept. She was probably the only one on the flight that did catch a comfortable sleep. We've flown business class often and if we ever are forced to fly Kenya Air again, we'll choose economy class because it felt like that anyway.

✅ Verified Review | Nairobi to Dar es Salaam. This airline is in deep financial crisis and flights are unreliable. Airline management and customer service is very poor quality. The aircraft seem to be in reasonable condition and the crew also seem OK, the problem is the rest of it. Prices are high. Unfortunately the more or less have a regional monopoly so those of us who are forced to use them frequently have expensive frustrations. When there is a problem they are simply not interested. If you have a choice, choose the alternative!

✅ Verified Review | We bought a return flight between Guangzhou and Nairobi, while from Guangzhou to Nairobi is via Hanoi and from Nairobi to Guangzhou is via Bangkok. When we were checking in just now for our flight back to Guangzhou, we confirmed our destination with the staff, but they still gave us boarding passes which said from Nairobi to Bangkok. But for my asking the airline desk later when we got into the waiting area, we wouldn't even know that we still need boarding passes from Bangkok to Guangzhou and things would be even more troublesome if I hadn't asked. Never seen a via flight that requires 2 boarding passes for a person, each for a sector of the flight! When we flew from Guangzhou to Nairobi, it was only one boarding pass per person. More bizarrely, we are placed in different seats these two sectors, which means we will still have to change seats when we arrive in Bangkok! Moreover, flight service is mediocre. Avoid at all cost.

✅ Verified Review | Johannesburg to Bangkok via Nairobi. Johannesburg to Nairobi the staff were rude and you felt like you were the one being inconsiderate when asking for any help. The flight was ok just the cabin crew were unfriendly and unapproachable. The second flight was from Nairobi to Bangkok and experienced the same issues with the cabin crew except this time after pressing for assistance as they missed us for documentation that needed filling they never came so I pressed for assistance again and no one came - so clicked it again and a flight attendant came storming down the isle and yelled at us to the point where we could not speak because she was busy telling us off for clicking the button more then once. Two horrible encounters with Kenya Airways and would not recommend this airline.

✅ Verified Review | Took a flight from Johannesburg to London (via Nairobi) and a return from Amsterdam to Johannesburg (via Nairobi). I was pleasantly surprised by the airline and staff members. All flights departed on-time and arrivals were ahead of schedule. What the airline lacked was made up for by helpful crew members. I would fly with the airline again.

✅ Verified Review | Johannesburg - Nairobi - Johannesburg outbound 25 June 2017, inbound 1 July 2017. Was on B787-8 for the first time. Very nice aircraft indeed and great leg room. FA's were great on both routes. On the outbound flight before we left the terminal we were served water and soda and towels. Snacks served as soon as the seat belt were off and lunch not long after. The FA's were very busy the whole flight, approx. 3.30 hrs. Return was much the same. Food was average airline but edible. Entertainment not fantastic but suitable for this flight. This is the second time I have used Kenya Airways and they are really very good. Will recommend.

✅ Verified Review | Hanoi to Johannesburg via Nairobi. We had the misfortune of experiencing 'the pride of Africa' on our honeymoon to Vietnam in April 2017. Our negative and unpleasant experience with Kenya Airways culminated in the loss of my wife's luggage upon arrival in Johannesburg. After numerous phone calls and emails, absolutely nothing was done to locate this luggage and eventually the airline merely admitted that it was untraceable. None of our calls were ever returned, we received differing stories of the bag not being loaded first in Hanoi and then in Nairobi. It became quite obvious from the outset that the airline did not care about this problem and could not be bothered to help us. The flight experience was unprofessional, tardy, and disrespectful towards the passengers. Traveling between Hanoi and Nairobi felt like the passengers were alone on the flight and when the air hostess staff were visible, they were sullen, impatient and obviously cared very little for the wellbeing and comfort of the passengers on board. Upon boarding the flight in Hanoi, we were not greeted by a single staff member. Passengers were sleeping in incorrect seats and no air hostess could be found to assist us. Food was served with an air of contempt and annoyance. The hot breakfast consisted of a stale croissant and fruit. Drinks were served once on the flight. Trays took more than an hour to be cleared. An all round ghastly experience hopefully not to ever be repeated. We arrived home from an amazing honeymoon with a bitter taste in our mouths and one less bag. Stay away - not worth the lower cost at all.

✅ Verified Review | Lubumbashi to Nairobi. As bad as Lubumbashi is as Airport, as great was the service by the Kenya Airways ground crew. I could check my baggage all the way through to Zurich and received all boarding Passes even as I switched from Skyteam to Star Alliance. The whole check in procedure took only 5 minutes. The flight was very good, with comfortable seats, good food and great red wine. Staff was super friendly

✅ Verified Review | Amsterdam to Johannesburg via Nairobi. Clean airplanes, welcoming crew. Departures on time. Service onboard was efficient and friendly. Catering just enough, portions rather small but tasteful. In-flight entertainment poor as well as the quality and availability of working head-sets. Good first experience, though still not to compare with the Middle East carriers.

✅ Verified Review | Johannesburg to Mombasa via Nairobi. Due to technical issues with the original airline, we were rebooked on Kenya Airways. Boeing 787 was in in mint condition. Warmly welcomed by the purser and shown to our seats. The business class is called Premium World and seats in a 2-2-2 configuration with fully reclining seats. Offered a welcome drink and introduced to staff who would look after us personally. Warm towels followed by a review of the menu and wine list by the stewardess. Flight left on time and was smooth. Seat was comfortable and I managed a good hour nap laying flat. Luncheon included an amuse bouche, followed by a salad and two options for main. I opted for the steak which was slightly over done but still yummy. My fellow traveller tasted the wines and he loved the selection of South African wines. The service was personal, friendly and warm. Not too much or too fawning. The Kenyan coffee was a lovely surprise! My one complaint is that the in flight entertainment isn't up to the level of Emirates but I have encountered few airlines that have matched that. Landing on time and we had priority lane through immigration. Shorter flight was on an Embraer E190. First time flying this aircraft and what a little delight! Similar warm service with good humour. Definitely recommend.