Kenya Airways

✅ Trip Verified | I flew Kenya Airways on my return flight from Lilongwe to Amsterdam via Nairobi. Kenya Airways connects Lilongwe with Nairobi through a direct and different stopover flights via Lusaka and Nampula. I took the direct flight which leaves Lilongwe at 2:40 at night and lands in Nairobi 2 hours later. Check In at Lilongwe's Kamuzu International Airport is slow but so effective, that all passengers were checked in time and the flight left 40 minutes early. The worn down Embraer E190 was clean and had personal inflight entertainment with a few movies and series. The service was basic, a small breakfast and drinks were handed out. The flight landed in time in Nairobi. Transfer through Jomo Kenyatta International Airport is rather fast and efficient, definetly the airport to transfer through in Africa. The 8h 20min flight from Nairobi to Amsterdam was on a B787-800, although it was worn down, the seat was comfortable and the inflight entertainment system was very good with a wide selection of movies and series. Service was good and the food was okay. The flight was on time in Amsterdam and I am happy to fly with Kenya Airways again in the future.

✅ Trip Verified | Flew with KQ on New York to Nairobi / KGL-JFK (via NBO). JFK-NBO flight was quite full and left 30+mins late as it waited for connecting passengers. Even then arrived Nairobi 50 mins early due to the strong tail wind and it was very bumpy flight. Cabin crew was attentive enough. Meal was just adequate enough. Lunch was served 1+hour into the flight and breakfast was served before landing in Nairobi. In between, there is only snack. There should be a dinner service as it was a quite long flight. The seat lacks padding for 14+ hours non-stop flight. Seat pitch and seat width are decent. AVOD Entertainment was provided; however, the choice of movie was very limited and listed mostly old movies which mostly I have seen. Ended up watching some foreign language movies which I enjoyed them. KGL-NBO flight was late due to arrival flight from Nairobi. It was a Embraer 190 craft. Seat was very comfortable which I wish they put them on the transcontinental flight. We were bused into the NBO terminal upon arrival. Had to run and cut the security screening line to make it to the gate that bound to JFK. Flight waited to get all the connecting passengers and luggage loaded onboard. The flight left about 50 mins late. And arrived JFK on time. NBO-JFK flight has different AVOD entertainment menu as it was a month later from JFK-NBO flight. The movie lineup was updated with new movies. Flight crew was attentive. Water rounds came around every 1+ hour or so. Toilets were kept cleaned. All in all, everything went well. I only have 3 things to suggest to improve – seat padding, headphone (audio was quality so bad and could not understand the dialogs), and the quality of blanket/pillow (they were very thin and debris of red blanket fabric stuck all over on the cloths).

✅ Trip Verified | Nairobi to Lilongwe. I came into Nairobi on an Air France Flight from Paris, connecting on Kenya Airways flight to Lilongwe. Compared to Addis Ababa, Nairobis Airport seems very organized and the security check was fast. There was good Wifi and charging ports in the waiting area. Kenya Airways uses the small Embraer E190 on its 2h and 10min flight to Lilongwe. Aircraft seemed outdated and wasnt the cleanest, but I felt comfortable and legroom was quite good. I preordered vegan lacto ovo breakfast, which consisted of a sweet and a savory samosa, both very tasty. Although it was a bit disappointing that the inflight entertainment system was not working, the captain pointed out the Kilimanjaro as we passed, which made up for this. Flight was on time in Lilongwe. So far I tried Ethiopian and Malawian Airlines in Africa and would choose Kenya Airways over those two, because transferring in Nairobi is much more relaxed than Addis Abeba.

✅ Trip Verified | New York to Entebbe via Nairobi. 6 sectors flown in three weeks and very impressed by their package generally. All flights on time, good service in the air, entertainment system excellent on Boeing 787 to NYC, three good meals provided and ample(although very poor quality/cheap spirits offered) refreshments. Transiting through Nairobi at night is tedious - far too few security desks open and ruins the good work being done on the ground. The additional security measures at JKIA for the US bound flights really are something else. Staff excellent. Something great about boarding a flight in New York to a smiling Kenyan cabin crew and flight crew taking you back home. The intra-Africa flights on KQ are extremely expensive (Lusaka - Entebbe was 400 USD), but the Entebbe - New York - is an absolute bargain - sadly (for KQ but amazing for me!), the both flights Ex New York were a third full - leaving a whole row to lie out and rest. The direct flight really deserves to succeed - I had cleared immigration and picked up my bags within 15 minutes of landing, wonderful!

✅ Trip Verified | Johannesburg to Nairobi with Kenya Airways. Food choices poor, no alternative or vegetarian option. Two drink trolleys on an 8 hour flight. My suitcase has been broken during transport. Staff not overly helpful on flight.

✅ Trip Verified | I cannot thank the ground staff of Kenyan Airways at Nairobi Airport enough. As a result of bad paperwork, I found myself stranded on Friday, February 22, 2019, not able to flying to DRC, with no phone, no internet, no entry visa, or hotel, the staff of Kenyan Airways got me settled. Within an hour, my problems were solved and I was on my way to a hotel in downtown Nairobi. It is nice to see that some companies still believe in customer service. The paperwork is sorted out and I will be flying on Kenyan Airways to DRC tomorrow.

✅ Trip Verified | Monrovia to Bangkok via Nairobi in October 2018. The flight Monrovia to Nairobi (with a stop in Accra) is on a B737; the flight Nairobi to Bangkok on a B787. I also did a number of other flights the past years (e.g. Entebbe - Hanoi & Johannesburg - Bangkok). Both flights last year (as well as the ones earlier) were on time. Staff was friendly & service was good. Amenities in business class and choice of movies are limited, but food & wines are very good. The only problem I encountered was that one of my suitcases was lost when returning to Monrovia, but got it back in good condition 3 days after.

✅ Trip Verified | Bangkok to Nairobi. Boarded at 12 midnight and were in the plane on the tarmac for 4.5 hrs and told to disembark since engineers had failed to fix a technical problem. The staff was rough and the hotel we were driven was not ready as the airline had not told them of people coming. It took me 4 days to travel from Harare to Melbourne a trip that was supposed to take 36hrs. The worst airline I have used.

✅ Trip Verified | Paris to Nairobi. The Kenya Airways crew must be the least informed individuals working in airline industry. They did not understand the language of my travel documents (Italian). So they delayed my boarding and when they finally figured it out, it was too late for me to board and they could not be bothered to put me on another flight so I booked with a different airline to be able get to my destination in time. Their confusion was not the worst, I had sent them my documents prior to my booking and they said everything was okay. But obviously that was a lie since here I am annoyed by their treatment and having to be ashamed of the one airline I should be most proud of based on my nationality. KQ, should do better: the food (that pasta in some sort of fish sauce is horrible) and please get coffee and tea flasks that do not look like you bought them from second hand market or used since independence. Your carry the Kenyan name with little to no pride. Do better.

✅ Trip Verified | Bangkok to Nairobi. Kenya Airways flight KQ887 was delayed by over 8 hours, they put us in a dodgy old and stuffy hotel in Bangkok overnight. Not only was the hotel room full of mosquitoes and horrible bathrooms but we also had an 8 hour lay over in (Nairobi which was not in our initial arrangements). We were sent to wooden chairs and fed cold burgers with warm drinks. Kenya Airways, By far not the pride of Africa! In fact not even remotely ].