Kenya Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 505 reviews
5/10
3 star Skytrax Rating
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10/10

Kenya Airways customer review

Review by (Kenya) 20th May 2015

MBA-NBO-BOM-NBO-MYD. Early morning flight from MBA and a small quick connection in NBO towards BOM. Both flights were on time. The aircraft was a brand new Boeing 787-8 Dreamliner to BOM. Extremely comfortable aircraft. Inflight entertainment was updated and good choice of movies ambience of the aircraft was pleasant and seats were very comfortable. The crew both on ground and inflight were cheerful helpful and smiling. Food was delicious. Return was the same experience just the very long wait in NBO connecting to MYD. Otherwise had an excellent experience and would fly Kenya Airways Again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Kenya Airways customer review

Review by (Kenya) 20th May 2015

MBA-NBO-BOM-NBO-MYD. Early morning flight from MBA and a small quick connection in NBO towards BOM. Both flights were on time. The aircraft was a brand new Boeing 787-8 Dreamliner to BOM. Extremely comfortable aircraft. Inflight entertainment was updated and good choice of movies ambience of the aircraft was pleasant and seats were very comfortable. The crew both on ground and inflight were cheerful helpful and smiling. Food was delicious. Return was the same experience just the very long wait in NBO connecting to MYD. Otherwise had an excellent experience and would fly Kenya Airways Again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Kenya Airways customer review

Review by (United States) 11th May 2015

KQ782 LLW-NBO via LUS. Embraer E80 Seat 1F. Excellent service good catering and clean comfortable aircraft. Kept well updated by flight crew following a 1.5-hour delay out of LLW after late arrival of the aircraft. KQ did a good job of getting the flight turned around and back off the ground. My first experience with KQ and was impressed overall.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Kenya Airways customer review

Review by (India) 11th May 2015

Traveled from Bombay to Johannesburg BOM-NBO-JNB and JNB-NBO-BOM. On time departures good food. No inflight entertainment in Boeing 737 but available on the Boeing 787 Dreamliner on NBO-BOM sector. Overall satisfied.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Kenya Airways customer review

Review by (United States) 11th May 2015

KQ782 LLW-NBO via LUS. Embraer E80 Seat 1F. Excellent service good catering and clean comfortable aircraft. Kept well updated by flight crew following a 1.5-hour delay out of LLW after late arrival of the aircraft. KQ did a good job of getting the flight turned around and back off the ground. My first experience with KQ and was impressed overall.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Kenya Airways customer review

Review by (India) 11th May 2015

Traveled from Bombay to Johannesburg BOM-NBO-JNB and JNB-NBO-BOM. On time departures good food. No inflight entertainment in Boeing 737 but available on the Boeing 787 Dreamliner on NBO-BOM sector. Overall satisfied.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
0/10

Kenya Airways customer review

Review by (Kenya) 19th April 2015

From Bangkok KQ0861 to LLW KQ0726 via NBO on 17 April. (A Skyteam platinum for life member). The flight from BKK to NBO was OK left on time and arrived on time. The service was fine in a new B787. One hour prior to the departure to LLW the flight was cancelled and we were put in a hotel in town until the next day. No explanations of the cancellation just operational reasons. We ask for a manager to handle the situation but a supervisor told us that no one was available or reachable. We ask to reschedule our flights with other airline but they could done since they need to be authorized by a manager. We were rescheduled on the next flight 12 hours latter via Lusaka reaching LLW at 2.30 am the following day after three days since I left BKK. Of course no compensation at all after wasting 2 working days in the airport of Nairobi. They have invested heavily in planes but the service to clients is really poor. The quality of service is really gone down and they are forgetting that other alternatives are possible nowadays.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
0/10

Kenya Airways customer review

Review by (Kenya) 19th April 2015

From Bangkok KQ0861 to LLW KQ0726 via NBO on 17 April. (A Skyteam platinum for life member). The flight from BKK to NBO was OK left on time and arrived on time. The service was fine in a new B787. One hour prior to the departure to LLW the flight was cancelled and we were put in a hotel in town until the next day. No explanations of the cancellation just operational reasons. We ask for a manager to handle the situation but a supervisor told us that no one was available or reachable. We ask to reschedule our flights with other airline but they could done since they need to be authorized by a manager. We were rescheduled on the next flight 12 hours latter via Lusaka reaching LLW at 2.30 am the following day after three days since I left BKK. Of course no compensation at all after wasting 2 working days in the airport of Nairobi. They have invested heavily in planes but the service to clients is really poor. The quality of service is really gone down and they are forgetting that other alternatives are possible nowadays.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Kenya Airways customer review

Review by (Tanzania) 16th April 2015

I had paid a lot of money to fly my young sons as unaccompanied minors. Their ticket said it would take 1 hour to fly from Mt Kilimanjaro to Nairobi. No-one said anything on check in however they ended up going via Zanzibar and arrived into Nairobi 3 hours late. The missed their connecting flights and were stranded in the airport. No one met them at the plane and no one helped them. They were told to sleep at the airport overnight. After they bought a phone card and rang me I then got onto the airline and they eventually helped them to stay overnight at a hotel in town and put onto flights the next day. If I had not pushed them they would be sleeping at the airport for 20 hours. Two young children. Totally irresponsible. I will never use the airline again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Kenya Airways customer review

Review by (Tanzania) 16th April 2015

I had paid a lot of money to fly my young sons as unaccompanied minors. Their ticket said it would take 1 hour to fly from Mt Kilimanjaro to Nairobi. No-one said anything on check in however they ended up going via Zanzibar and arrived into Nairobi 3 hours late. The missed their connecting flights and were stranded in the airport. No one met them at the plane and no one helped them. They were told to sleep at the airport overnight. After they bought a phone card and rang me I then got onto the airline and they eventually helped them to stay overnight at a hotel in town and put onto flights the next day. If I had not pushed them they would be sleeping at the airport for 20 hours. Two young children. Totally irresponsible. I will never use the airline again.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no