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Jin Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 9 reviews
8/10
No Skytrax Rating
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7/10

"experience was generally positive"

(Canada)

Verified Review | Overall, Jin Air is a solid low cost carrier. I flew a roughly 5 hour route between Incheon and Vientiane, and the experience was generally positive. My only complaint is regarding seat comfort. The seats seem to be narrower than those on other airlines I have flown, and the pitch is nothing to brag about. One tip is that on the B737, do not take an aisle seat. There is some sort of metal box bolted underneath the seat in front of you, taking up a significant fraction of the space where your feet might go (if you stretch your legs out so that your feet go underneath the seat in front of you). This seems to be the case for all the aisle seats, and believe me, my feet were in a very uncomfortable position. Otherwise, I have only good things to say. The flight crew were friendly and helpful (although I didn't need anything unusual that would require great service anyway). Operations were smooth, and the staff at the gate did a good job. I was running late because of a delay in my connecting flight, and they checked me in right away with no worries. The food they served was solid. It was less than one would receive on a 5 hour flight from a flagship Asian carrier, but better than what you would hope for in North America and acceptable given the low cost. On the ICN-VTE leg, it was dinner time and they served a simple starchy rice with mixed vegetables-very tasty. On the way back it was breakfast hours and they served a basic combo of yogurt, fruit, and a roll. The meals come in a charming cardboard box designed with the Jin Air logo and colors. One remarkable thing about Jin Air is its concept-while an airline's brand won't affect your flight experience in the same way as seat size or staff friendliness, it plays a fundamental role in the mental experience you have while travelling. Many kudos to the flight attendant uniforms, with their minimalist style: jeans, a green top, and a hairpin in the shape of the Jin Air logo (a butterfly designed so that there is an image of a plane formed in the blank space between the wings).
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteICN to VTE
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the best low cost airline"

(Malaysia)

Seoul Incheon to Chitose, and this is my first trip on board Jin Air. This is a low cost airline, no in flight entertainment on board. Nonetheless, the crew are vibrant young, friendly, attentive that keeps walking on the aisle on the aircraft to ensure passengers are well taken care. This is definitely the best low cost airline I ever flown. I shall definitely look forward to travel Jinair again.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteICN to CTS
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"friendly flight attendants"

(United States)

Jin Air is a low-cost carrier owned by Korean Air. Old aircraft, no in-flight entertainment. Friendly flight attendants and excellent low cost service onboard. It was a pleasant flight overall.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteIncheon to Vientiane
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Jin Air customer review

(South Korea)

Strictly a ride from one place to another and not a very good ride at that. There were no pillows, blankets, headphones, or TVs. Just a seat. They served a lunch box with cold snacks and a cup of water. They did have was plenty of screaming babies, for 4.5 hours one would start and the others would chime in. So, you folks that had a good flight, good on you. But for my money I will read the fine print a little closer when I book a flight with Korean Air only to have it operated by Jin Air.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSeoul to Guam
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

Jin Air customer review

(Romania)

Flight from GMP-CJU. Emergency seats are offered for free. Also luggage. Free drinks and friendly cabin crew. What else for a LCC? I wish we could have such a LCC here in Europe.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Jin Air customer review

(Netherlands)

LJ001 on 15 December 2013 travelling from ICN to BKK. This is supposed to be a budget airline. Indeed there were no TV's on board and the second meal (the first was something in between a full meal and a snack) had to be paid for. Otherwise great service from this airline. I for one never had an airline where the staff were walking up and down the aisle with drinks so often just waiting for a chance to serve you. Just before landing staff turned on the music and started a dance/exercise which they invited you to join in with so you could stretch and get your blood flowing. Finally if you really miss your TV for just a few dollars you can rent one of those handheld playstations. All in all for me a great experience and I would certainly recommend this airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Jin Air customer review

(United Kingdom)

HKG-ICN. This is a Korean low cost carrier. Low cost in the Asian sense (you still get a meal box and numbered seating). I used them having got stuck in Hong Kong after a problem with my Cathay ticket. The station manager at Hong Kong was very helpful. The flight was a third full and the service friendly and efficient. On-time arrival made all the difference. I would definitely recommend.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Jin Air customer review

(Hong Kong)

HKG-Cheju return - a special chartered flight. This is a new budget airline mostly using the old aircraft of Korean air (domestic). All economy with 3-3 seating. Check in at HK airport was painfully slow but it's made up for with courteous service onboard. Cabin crew are smartly dressed creating an energetic image. For a 3 hour flight juice and coffee as well as a snack box are provided free. No TV or any forms of inflight entertainment so be sure to bring your own. Overall the experience was a pleasant one. If the ticket price is right I don't mind to fly with them again.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Jin Air customer review

(United States)

ICN-MFM. Very nice flight for an airline I haven't even heard of. Almost as good as the As8anja Airlines transpacific that I had before it. Also offers a very nice price. Food was served.
Cabin FlownBusiness Class
Value For Money 12345
yes