✅ Verified Review
| Manila to Tokyo with Jetstar Japan. Our scheduled flight was cancelled on the spot due to a crew member getting sick. It was a poorly managed situation as all of us passengers have already checked-in and we were simply made to wait by Jetstar to be transported to a hotel without any assurance or given timeline of when the next flight will be. The notification of the cancelled flight was made way past the time of departure. We tried to coordinate through hotline, even speaking with an agent for more than an hour, and to no avail they didn't have any idea what plans have been set out for us who needed to be in Tokyo as we had prepaid arrangements and plans. This left us with no choice but to book to another airline for a hefty price as Jetstar cannot finalize a decision that morning. Tokyo to Manila both our baggage were left in the return flight because the plane was overloaded. We prepaid our check-in baggage of 20 kg each person months before and only checked in less than that (only 15kg) which makes me wonder why Jetstar didn't even foresee the load the plane had to carry. We were only informed that some baggage were left when we were waiting at the pick up area in Manila airport and both our names weren't even included in the list. Which we can't even confirm right then and there whether our baggage was still in Narita or not. We were simply left in line to wait to process our lost baggage claim late in the night. I think it's certainly unfair for you to treat us without any feeling of assurance and blatantly just expect us to be fine that our baggage was left. As I called in the morning to follow-up on the status of our luggage, I do not understand why their staff can't simply update us regarding the status of our report. Up to this moment, no Jetstar representative has called, text messaged, nor sent an email regarding this matter. I had to call numerous times before finding out that my luggage was on it's way via JAL flight tonight, but my sister's luggage which we checked in at the same time has no confirmed flight back yet.