Jetstar Airways

✅ Trip Verified | Flew on JQ409 from the Gold Coast to Sydney this morning. Upon arrival at Gold Coast airport, we checked in using the kiosks – a process which was smooth and simple as both the check-in kiosk and the automated bag drop system were very easy to use. Boarding started around 7 minutes late but (because of the efficiency of the process) we departed right on schedule. The flight itself was rather uneventful, taking around an hour to get to Sydney. The seat was comfortable, though the legroom was quite cosy. All food and drink on board had to be purchased. The landing in Sydney was smooth, and disembarking was as smooth as boarding. Overall, I would definitely consider flying with JetStar again in future as the flight experience overall was very good (particularly for a budget airline).

✅ Trip Verified | Hobart to Perth via Melbourne. I have flown Jetstar a few times and only once had a good experience this flight was the worst making a last minute quick trip to Perth. Had carry on only as I have a handbag/laptop bag and small suitcase at gate I stupidly weighed suitcase again, it was 1 kg over, I again stupidly honest let the girls know, I thought I could just transfer something to handbag. This honesty cost me $60 and a further $32 at Melbourne for next leg. When calling to complain I may as well have been told learn to be dishonest like a lot of others have learned to be or don't fly with Jetstar. I will be choosing to fly virgin from now on and will not recommend to anyone. virgin have luggage auto included and a snack or meal on plane depending on flight time and free in flight entertainment. Jetstar has none of these so if you work out the charges for these extras supplied free from virgin, it works out virgin is a lot cheaper and the staff are amazing.

✅ Trip Verified | Brisbane to Melbourne. This was my first fight with Jetstar and had no previous expectations of the airline. We had quite a bit of luggage as we were moving from Canada to Australia and had everything that we came over with, so we had to purchase extra luggage. Although we had to pay the extra surcharge for 30 kg's of checked luggage each the price was very reasonable (Considering a similar flight in Canada would probably be double the cost). Prior to boarding I saw another Jetstar flight weighing carryon baggage to make sure that everyones carryon baggage met the standard of 7kg. I was a little worried because although we only had a backpack each, 7kgs is not a lot of weight. However, when it was time for our flight to board we did not have to weigh our carry on bags. I am not sure why we got the pass on the scale and the other flight had to weigh their bags. The flight itself took off on time and had the seatbelt sign off within a few minutes. We were in Seats 20 E & F, however as there was a kid kicking the back of my seat I moved as there was free seats in row 20 ABC. The leg room was probably the worst pitch I have ever sat in, coming in at 29 inches. I am 188cm (6' 2") tall, so this was uncomfortable for me however anyone smaller would be okay for the short flight. The staff came around just after take off to do a service. Standard stuff was available for purchase (hot/cold drinks, sandwiches, snacks), but there was no complementary drinks or snacks. There was a family sitting in the 2 rows behind us that had 5 small kids that were making a lot of noise and not following the seatbelt sign. At one point the staff acted very professionally and asked the parents to get the kids back in their seats for landing. We landed on time and exited the plane on the tarmac, but were walking distance to the terminal so we didn't need a bus. Overall an average flight for the price we paid, I probably would not recommend as the legroom was uncomfortable and there were a lot of families and children that made the flight seem chaotic at times. The price was okay though, and as long as you know what you were getting into with a low cost airline it is an okay way to get around Australia for a reasonable price.

✅ Trip Verified | Flew from Christchurch to Auckland and they didn’t check the weight of our carry on bags but at the Auckland Jetstar they did. The staff in Auckland airport made sure she checked every single bag even my husband’s laptop. We’ve flown to a load of places and no airline has made him weight his laptop except this one. Due to this The weight of our carry on bags exceeded 2kg. (Our two suitcases, laptop and my handbag). They charged us $60 saying it has to be checked in. All Jetstar wants is more money. What annoys me is Christchurch jet star didn’t weigh our bags. Shouldn’t rules be the same for Christchurch and Auckland? When I spoke to another staff member she said that Auckland is Auckland and Christchurch is Christchurch. That doesn’t make sense to me. I say that’s poor team work and rules aren’t very consistent. Don’t think I will ever fly with Jetstar again. Their cheaper than Air Nz but they try to charge every little cent out of you which then makes it more expensive than Air Nz. I will be going with Air Nz next time.

✅ Trip Verified | Melbourne Avalon to Sydney on the 21st November, the 15.45 service. Arrived at the terminal punctually, went through check-in and security swiftly, and was given an excellent seat by the ground crew (who also overlooked the fact that my baggage was 1KG over). Onboard, the service was fairly good (but not great) for a run-of-the-mill Jetstar flight, and we landed in SYD 10 minutes ahead of schedule. Overall, I’d recommend Jetstar if there was a great sale, or if using Avalon, where the ground crew are consistently exceeding expectations as well as the airline being able to offer cheaper prices from this airport.

✅ Trip Verified | Hobart to Melbourne Tullamarine. Second time flying with Jetstar and they impressed me. One thing worth mentioning about Hobart airport is that when we were boarding, it was raining. And the airport was kind enough to provide us with umbrellas when walking across the tarmac (No boarding bridges at Hobart airport) Once boarded, it was refreshing to see the new Jetstar interior, especially the brand-new seats. They were thinner than other seats, which enabled a greatly increased amount of leg room. They shifted the seat pocket to above the tray table, thus increasing the leg room. The cabin crew was nice with positive attitudes towards passengers. My only complaint would be the inadequate amount of lavatories onboard (only one in the front and two in the rear) compared to five in some airlines' A321s, but it's a budget airline, and it's not too bad for a 55-minute flight. The flight was delayed due to bad weather, but the captain was very prompt to provide updates. Overall a fairly nice experience at this price point and I would recommend it to the people who are looking to save a few bucks on your plane ticket. (The inflight entertainment was just a magazine btw).

✅ Trip Verified | The route says Sydney to Melbourne Tullamarine, but Jetstar sent me to Melbourne Avalon. I just got off a Qantas 787-9 flight, and I wanted to fly back to Melbourne cheaply, so I booked Jetstar. Jetstar cancelled my flight to Melbourne while I was walking to the gate, because of weather that had already passed in Melbourne. I can tell you that Qantas and Virgin Australia were still flying, so if I had chosen to pay the extra $100 for a Qantas fare, I would've been fed, and comfortable. But in this case, Jetstar stranded me in Sydney and I had little to no money, and NO help was given. They just booked me on a flight to Avalon for the next day. So, I spent the night in Sydney's International Terminal with np sleep, and no support whatsoever from Jetstar, because I had no money, I could'nt afford a hotel room, and as a 16 year old, it was quite scary. Hotels were booked out because of the Cancellation too. I flew to Avalon the next day, and Seats were uncomfortable, aircraft was dirty. Cabin crew were not very nice, and service was terrible.

✅ Trip Verified | Melbourne to Sydney. I have been flying for business for 5 years no problems, but today Jetstar charged 60 dollars for my bag weighing 9 kilos. Change of clothes computer and a toothbrush. That is utterly ridiculous as it is well undersized and fits in the overhead locker easily.

✅ Trip Verified | Adelaide to Sydney. We were late to the boarding gate (beyond our control) and the lady screamed at us like we were children. Not sure what side of the bed she woke up on but I would expect a bit more maturity from an adult woman. Seats weren't comfortable and leg room was barely the minimum. Next time I will pay extra and fly with an airline that treats its customers with respect.

✅ Trip Verified | Hobart to Melbourne. They try to steal as much as they can with the weight. For every kilo you pass they will charge you 25 dollars. That’s insane, try using other airlines more comprehensive, if you pass one kilo they will charge It. One flight they charged me something but for the next one, with the same amount of kilos they tried to charge me more. Wherever they can earn more money they will take advantage of it.