Jetstar Airways

✅ Trip Verified | Flew Adelaide to Sydney. I understand that Jetstar is a budget airline, and that the best quality of customer service, flight comfort, and safety can’t be expected. However, it’s extremely unreasonable to do carry on baggage weight checks at the gate and not at the check-in outside of security, and then require passengers to pay 60 dollars to check in a bag. Had we been given this option, we would have put more weight into our actual checked luggage that still has extra room in it. Had we been given fair notice of this, then we could have easily gone back out of security and added more to our checked bag. The staff at the gate were extremely rude and not willing to explain why we couldn’t just add our bag to our checked bag weight allowance, or why the bags that people were being forced to check in were all the charged the same price when they were all different sizes and weights. We had a customer service agent rudely address us, and I boarded the plane feeling I’d been robbed. I know that this won’t change any of Jetstars backward policies, but I hope that in the future, Jetstar is more prudent about how it goes about monitoring the weight going onto the plane. Don’t use these methods to try and squeeze more money out of your passengers—it’s wrong.

✅ Trip Verified | Sydney to Cairns. At the gate they weighed my carry on and made me pay $60 to check it in or forfeit my flight. I also had to change flights (the next day, weeks in advance) and they charged me full rate but gave me a $50 voucher which they wouldn't accept towards the $60 fee. Jetstar will continually find ways to squeeze 10-20% extra in every possible way.

✅ Trip Verified | Our flight from Townsville to Sydney was delayed twice due to engine problem on 14th feb causing us to miss our connecting flights to Hawaii. We are trying to make a claim through travel insurance. This process is very difficult to get information on the flight.

✅ Trip Verified | Dunedin to Auckland by JQ284 on 7th March. There was no self check-in in Dunedin Airport, but checked-in was fast in the Jetstar's counter. My Seat was 11B. The space of the seat was not enough,so I felt uncomfortable. The service of cabin crew was just at the standard level. But this flight was value for the price.

✅ Trip Verified | Jetstar Business class is equivalent to Premium Economy on a full-service airline at best, and even then, struggles to achieve the same standard as QF Prem Y, for example. On this flight from Sydney to Denpasar, food offerings were meagre and among the worst airline meals I've had in over 30 years of frequent flying. Service was poor: e.g. Items not cleared in a timely manner: I ended taking my items to the galley myself (and saw other pax doing likewise). IFE selection is also paltry. And not that anyone else probably cares, but the Classical Music audio selection should be re-named "Easy Listening". My dessert choice was unavailable as well: a first-world problem I know. But when paying A$2400 for a "max bundle" fare one might be excused for expecting better. No priority tagging of luggage is on offer, so I also endured 40 minute wait for bag at DPS (and also on return to SYD). Basically one of the worst, if not the worst value-for-money trips I've ever taken. Only positives were that flight was uneventful and on-time.

✅ Trip Verified | Flew Singapore to Ho Chi Minh. Would never recommend Jetstar to another person. It's not good when you loathe an airline before you even board the flight. When the check out page says $xx, you hit confirm, and then you get a receipt saying you were just charged $xx+$20 with no explanation, it shows the company has no values and keeps fees hidden until you cannot back out. Many other airlines out there, I recommend always choosing another.

✅ Trip Verified | Launceston to Sydney. This flight was on time and uneventful. Boarding was orderly and the crew were helpful and hard-working. I have no issue with the seats and leg room that Jetstar offer. The cabin was clean, the value-for-money was excellent, and the flight times on offer for this route suited me very well. A good flight that, in my experience, is typical of Jetstar domestic.

✅ Trip Verified | Flew Melbourne to Sydney with Jetstar Airways. Worst experience ever! They are definetely not a flexible airline, got charged $25 for an extra kilo. Also got told by the crew that the plane was 40 min delayed. Later on they announced that they over sold the tickets (on purpose) to that trip and its first time in a while everyone turned up so they were trying to offer a voucher to 2 people willing to travel later in the day. Rip-off. This company is not a lot cheaper than others that will offer way better conditions to flight. Not worth the stress!

✅ Trip Verified | Sydney to Gold Coast. Jetstar never again. They left us in the rain, no umbrella, no nothing lining up and cause I tried staying under a sheltered area (the exit where we came out from ) for as long as all the back seats passengers got in, a hostess yelled at me and other passengers, then told me I had to bring my own umbrella as they don't provide it. Then she said ‘it's not my fault’. So we all got wet and cold thanks, and they wouldn’t even give us a blanket on board, just some paper towels. There were two entrances, they could have let us all in from the front one which was covered but they didn’t. They didn’t provide an umbrella and they didn’t help.

✅ Trip Verified | I enjoyed my trip. Check in was no trouble. The staff were very friendly and the prepaid meal (ham and cheese toastie) was fine for a short flight. There was a slight delay (10 minutes) which was no big deal. The service was very efficient for a full flight.