Jetstar Airways

✅ Trip Verified | Jetstar Max Bundle is a complete rip off and simply awful! Much better to fly economy on a premium carrier like Thai Airways instead for around the same price. Jetstar is not a good airline at the best of times. I wouldn't fly Jetstar, but when I need extra baggage allowance (40 kg's as I sometimes have to travel with a lot of technical equipment for work) it has been a good option in the past. But Jetstar gets worse and worse as an airline year after year. I got the Max Bundle as I thought it would make the flight more comfortable and would reduce the cost of adding 40kg's anyhow. Neither was true. I did not get my upfront seat selection! The upfront area of the aircraft for max bundle is behind a whole section of economy class seats that weren't even available as an up front option with the max bundle. So the whole upfront seat selection is a lie. What else do you get with the Max bundle. One really small bad 'meal'. Apparently a voucher to use on another Jetstar flight if you cancel. I didn't need to, but I can imagine the process is at least as awful as the rest of the booking process. What you don't get with the Max Bundle: A blanket or anything to make the flight more comfortable. Inflight entertainment. All that costs a lot more. You also don't get the seat you book. It also took 45 minutes for the luggage to arrive at the carousel from this Jetstar flight. Conclusion: Don't buy the max bundle on Jetstar, fly economy on a premium carrier like Thai for approximately the same price.

✅ Trip Verified | Adelaide to Melbourne. Jetstar must be scratching for revenue - the plane was approx 3/4 full but they weighed everyones hand luggage. I was caught when checking bag in I had even upgraded from carry on to 15 kg - it turns out i could have taken some in my carry-on. They dont even give you any over, then hit me $ 15 per kg. I get being strict when plane is full but it was no where near capacity. I was 2.5 kg over.

✅ Trip Verified | Brisbane to Melbourne. After having previously tried to ensure that my baggage met the requirements and was within the size allowed for carry on luggage, I proceed straight through check-in not believing my carry on to be problematic. However, at the gate the airline staff weigh your baggage to ensure you meet the 7 kg weight requirement. I would understand this policy for excessively sized pieces, however, my bag came in at 8 kg and as a result of this occurring at the gate was forced to pay $60 for this bag that was 1 kg over the weight limit. This is clearly a penny-pinching method. Had the fee been appropriate for the additional weight carried I'd have had no problem. However, by this point I'd paid just as much as a Virgin or Qantas flight where this sort of penny-pinching isn't experienced. I don't recommend this airline as they clearly don't care about customer experience or service. In future I'd rather fly Tiger airways than Jetstar.

✅ Trip Verified | Sydney to Phuket. Check in (after my flight with domestic Jetstar Melb to Syd) was fine and surprisingly quick. The flight also left and arrived on time and I enjoyed the 787 aircraft. The staff were very helpful and polite as well , The international food that can be purchased has deteriorated on Jetstar. The food (2 minute noodles and a very average chicken parmigiana) was nothing to get excited about even for economy food. Air Asia was much better. IFE entertainment was very limited as well. There was a very restricted choice of movies and music. I wasn't even able to access the music . When I mentioned this to one of the staff he said he'd check. I heard nothing more. I was also annoyed that Jetstar constantly changed the flight schedules. Not easy when one has limited time . I was lucky my boss was reasonable and allowed me to change my vacation times. But again I did appreciate the staff, the 787, easy check in and punctuality.

✅ Trip Verified | Melbourne to Sydney. Overall an enjoyable flight. Check in was no problem and the plane left on time I enjoyed the ham and cheese toastie that I prepaid. The staff were very helpful and friendly as well. There was no IFE which was no problem for such a short flight.

✅ Trip Verified | My flight from New Plymouth to Auckland was cancelled because there was no pilot. I missed my connecting flight and had to pay over $600 to get another ticket to go to Australia which in fact I had already paid. All I got from Jetstar was a sorry. Shame on you Jetstar. Get your act together or better still reimburse people when they have proof they missed connecting flights, or pay for those flights, even better.

✅ Trip Verified | Auckland to Christchurch. Check in, boarding and bag-wait took way too long - so inefficient. Really should have enforced more on baggage policies as people brought too many bags. Pre-flight conditions weren't even checked: my seatmate had tray table down while the plane took off.The stewardess didn't even care. Take off & landing were really smooth. A320 was really old, and interior cabin smell gave people headache. Tray tables weren't cleaned properly. Toilet was clean though.

✅ Trip Verified | Hobart to Melbourne. A smooth and straight-forward flight which operated on time. The seats had slightly more legroom than those on a Virgin Boeing 737. The only gripe was that three of the four check-in machines in Hobart were not working, and there was only one bag-drop counter in operation. In Melbourne T4 our bags were on the carousel when we got there.

✅ Trip Verified | Hobart to Melbourne. As most people that fly with mountain bikes know, they typically come in around 23kg if packed in a commercial bike bag. Most airlines have at least a 23kg weight allowance and typically don't apply any oversize changes to sporting goods. I have flown overseas and intestate with Qantas, Virgin, Air New Zealand and Air Canada with a bike bag weighing between 23 and 24kg when packed and never once had an issue having it checked as my included bag. It has always without exception been carried under the flight's standard included luggage allowance This all changed when I flew the first (and last time) with Jetstar (on the return leg of a qantas flight) Jetstar only allow 20kg (which if you use a good commercial bike bag and have mountain bike you're almost certainly not going to come in under) AND an oversize bag charge that isn't waived for sporting goods like most airlines. This charge along with their $15 PER Kg charge will add about $70 to your flight each way. They will not take into account that you flew out with their partner airline on the same booking with which can lead to some obvious confusion when you cant come back with the luggage you flew out with. To top it of once they know you're at your weight limit the smell blood and really go in for the kill to make an extra buck. On our return flight the resorted to the utterly stupid level of weighing the wallets/purses you're carrying on board (even if they are not going in the carry on). While I acknowledge the whole "we need to weigh your wallet and purse" thing was probably just got someone having a bad day at check in it does go to underline the clear culture is making money from baggage charges however possible that must permeate through the airlines culture. So if you're flying with a bike I'd strongly look at using an alternate airline

✅ Trip Verified | Flew Christchurch to Sydney. Really really cramped, this is a new low even for Jetstar economy. You have to sit up completely straight to avoid knocking your knees on the seat in front. Food tray hits your stomach and I am average weight. Hello Jetstar I'm not a sardine! Don't bother thinking you might get a cup of tea, $4.00 for a cup of hot water and a tea bag, just low.