Jetstar Airways

✅ Trip Verified | My wife and booked to fly to Bali for a relaxing holiday June 7th and returning June 16th with Jetstar. We checked in with Jetstar staff flew to Bali only to be told that we would be sent straight back home as the wife's passport was 2 weeks short of the mandatory 6 months required. Bali airport questioned why this was not picked up by Jetstar staff at the check-in counter. We rang the Australian Embassy who said that we should never been allowed to allowed to leave Australia. When flown back to Australia via Sydney where Jetstar Staff stated that this was their fault we should have picked this up at check-in. Pathetic, useless staff in Brisbane. Do not fly Jetstar. if you have a problem don't bother calling, you will only get a machine. all they want is your money.

Not Verified | My wife is going Brisbane to Melbourne for a funeral. Gets to the boarding gate an hour early and Jetstar staff are weighing everyone's luggage. My wife's carry on was a kilo or two over limit because she didn't read the fine print and didn't realise that a handbag was included. Happy to pay a little extra for the couple of kilos overweight. However, $60.00 or couldn't board flight. That's nearly the cost of an entire ticket! Come on Jetstar, I'm sure some of the people behind her in line would have weighed 30kg more than her. Utter joke, made a stressful time for her even more stressful; not to mention embarrassing. Will never fly with them again or recommend to anyone.

❌ Not Verified | Honolulu to Bali via Sydney. After being told several time we are leaving in an hour they then at 10 am cancelled the flight and told us to come back same time the next day. We did and it happened all over again. We were told to come back at 10 pm that day to leave. This puts us now delayed 75 hours and on top of that we have to get new connection flight from SYD to DPS putting us at the Sydney airport for 12 more hours. I will never fly Jetstar or Qantas again. Jetstar is owed by Qantas and Qantas had 30 open seats but they said we had to by a new ticket with them and did not offer a discount at all. No help what so ever. Talking about horrible customer service.

❌ Not Verified | Melbourne to Denpasar. For under $400 return i was quite happy with the service, but if i was paying closer to $600-$800 which these flights sometimes are, my review would be quite different. Seat was fairly comfortable, but narrow even for someone like myself who is under 170cm. I paid the $26 extra and sat in the forward cabin. Apart from a screaming child on both legs, it was fairly tame compared to the creche in the main cabin. I think they should make the forward cabin free of parents carrying infants as it is only 3 rows and you could probably squeeze a bit more money out of me for the privilege. For a bit under 6 hours to Bali and 4.5 hours I was fairly comfortable but would struggle I think for anything longer. Overall you pay for what you get and for the price I am satisfied.

❌ Not Verified | Melbourne to Proserpine. Regular traveler on this route. Jetstar provide good value for money. No issues at all with the flight and the Cabin Manager was fantastic and pleasant. The cheese and ham toastie is a winner for breakfast. I fly Jetstar regularly and never have any issues above what I would have with any other airline (e.g. delays etc). The only, small, issue is that they are constantly pushing to buy branded products.

✅ Trip Verified | I was flying Melbourne to Gold Coast to join a friend so we can fly to Thailand the day after, and have flown by Jetstar many times, knowing that it is common practice to get some extra baggage and pay for it in advance, and did so this time as you can see.. As I was dropped to airport early had to wait to check my small luggage, 2 hours before, no problem so far. I am walking up and down and up again where you check in and one lady there maybe security, asked if I was ok? I explained that I am waiting to check my bag in, she convinced me that as I have paid for extra baggage I can do it immediately. So I did as to carry it on board, which by the way was not my proffered choice carrying bag with me. So this is where the problem begins I was told that I had to pay extra $60 dollars - obviously I was not happy tried to explain the situation to no avail, what really upset me here the two female staff were so rude never even wanting to listen. I wish someone in Jetstar will understand this and review your standards and procedures. I flew back to Melbourne with another airline, and may never return to Jetstar, the way I feel now.

✅ Trip Verified | So, we had a death in the family recently and in the last 3 days have had to use Jetstar 4 times for the Newcastle - Gold Coast leg. 3 out of 4 ran late, 2 of them significantly late. I'm on the 4pm flight right now, it's 6.40pm and we just had an announcement of a further 20 min delay. We might be taking off soon. Tonight, I must admit, I was at the end of my tether, and I took them to task during boarding. They threatened to remove me from the flight and the girl was very aggressive about it. I gather this is their system for controlling unhappy customers and it worked. I had to back down quickly or risk being stranded far from home with a child. Disgusted and shaken. It's the 23/5 if you want to see your employee in action Jetstar. Or is this your system?

❌ Not Verified | Melbourne to Sydney. My mum and I were booked on a 3:15 pm flight when we received notification that our flight was cancelled. After contacting Jetstar - the cancellation was apparently due to bad weather. Our travel agent booked us on a 6:15 flight in replacement. Having already booked and paid for transport to the airport for a set time, we went in and decided to just wait the additional time. Not only were there several flights with other airlines (virgin, Qantas & tiger) all leaving at 3pm - going to Sydney (they didn’t seem to be affected by this “bad weather” - the “bad weather” that was non existent !!) but they were all running on time and had no issues flying out. After checking out bags in - we were informed that the flight, was delayed. After a day full of screw ups from Jetstar, arriving home at 10pm - with work the next day, it’s safe to say, we are both unimpressed.

✅ Trip Verified | Gold Coast to Melbourne. This airline knows nothing about customer experience. They weight your luggage at the gate and with only being one kilo over, I was made to pay an additional $60 to check my bag. Considering my actual check luggage was 6kg under, it would be best practice customer service to check in the system and include it in that. I will never be flying Jetstar again.

✅ Trip Verified | Will never fly Jetstar again, flights were changed weren't notified we were flying from Perth to Thailand with a stop over in Singapore on way. The flight time was changed we were not notified. Our flight was changed till midnight next night from Perth to Sydney 4hr flight than had wait 8hrs in Sydney than a 9 hr flight to Thailand. Absolute joke worst experience we have had.