Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 666 reviews
5/10
3 star Skytrax Rating
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2/10

Jetstar Airways customer review

(Australia)

Just today my family took an A321 flight from Melbourne to Hobart. My family moved to our seats and when we sat down we could see food scraps on our seats and on the floor. The plane left at 4pm one hour late and looking like a pigsty. The Captain apologised for the delay and promised free refreshments we then were offered a cup of water.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Jetstar Airways customer review

(Australia)

MEL to HBT on A320 20 Sep. Queued 45 mins for ticketing very slow only 4 staff on duty at Melbourne check-in. Booked with Qantas FF points and could not pick your seats so my wife and I didn't get to sit together not good. Sent to gate 27 to board gates 24 to 30 are in the bowels of the Jetstar terminal under all the other gates in a rough concrete "bunker" at ground level which means a walk out to the aircraft and then up steps to board! On board the seats were OK but the space between rows was very tight which is fine for a 1 hour flight but not good for longer. The staff were friendly but not really interested. Only an average experience for our first Jetstar flight will think twice before flying with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Jetstar Airways customer review

(New Zealand)

On the 12 August we eventually flew Auckland to Singapore. The flight was meant to leave at 10.15am. So we arrived at the airport and checked in - nothing said about any delays just that a gate hadn't been assigned and to check the board. Went through customs told the flight information on our boarding passes was wrong - incorrect flight number! The board had a gate but no time! We went to the gate and found other people some of whom had received text messages saying that the flight was delayed until 14.45 or 4.45. After what would have been boarding time some Jetstar staff eventually appeared. First we were greeted with - didn't you hear the announcement! Then we were given - reluctantly - $10 vouchers to keep us fed and watered for the next 5.5 hours. Had we been told this at check-in we would have bought passes to the lounge so we could have waited in comfort. Jetstar don't allow their vouchers to be used towards the cost of the lounge which is ridiculous. When we finally boarded the flight crew had the audacity to ask us to hurry so they wouldn't be delayed! Then they delayed us as they tried to find 15 missing people - probably the ones who had been told 4.45 instead of 14.45. Never again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Jetstar Airways customer review

(Australia)

Melbourne-Hobart-Sydney. Average service on all flights but very poor ground staff service in Hobart. Staff were very unhelpful and rude. Flight delayed for two hours from Hobart with no prior notifications. Surprised how this is the best LCC in Australia.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

Well star class we all know - very average. But you get what you pay for. MEL-SIN. Flight delayed 1hr. The food they get in MEL is terrible compared what you get coming back from SIN. Service was ok. Seat are bad but hopefully when they get new aircraft's it will be lot better. The iPads they give you are boring. Overall it's a 7.5 hr flight - not that bad. We had another flight with Jetstar Asia to KL and they are just rude. I do that flight 6 times a year. But there cheap and they go to main airport not the Low cost one.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Jetstar Airways customer review

(Australia)

Well star class we all know - very average. But you get what you pay for. MEL-SIN. Flight delayed 1hr. The food they get in MEL is terrible compared what you get coming back from SIN. Service was ok. Seat are bad but hopefully when they get new aircraft's it will be lot better. The iPads they give you are boring. Overall it's a 7.5 hr flight - not that bad. We had another flight with Jetstar Asia to KL and they are just rude. I do that flight 6 times a year. But there cheap and they go to main airport not the Low cost one.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetstar Airways customer review

(Australia)

I flew with them from Launceston to Sydney. It was a very nice new A320 and the pilot actually told us what he was doing over the P/A. Very nice service good website nice staff. Would fly Jetstars A320s over Virgins old 737s any day.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(Australia)

Flew MEL-MCY-MEL for a holiday on the Sunshine Coast. A computer problem at Tullamarine created long check-in queues but staff were checking to make sure waiting passengers did not miss departure deadlines and our flight left on time and arrived a tad early. Seating is a bit squashed but as to be expected from a budget carrier. Cabin crew were cheery and helpful. Didn't bother with the food. Return flight on time and uneventful. All in all value for the money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Jetstar Airways customer review

(Italy)

SIN-MLB night flight. Originally purchased economy ticket and received Jetstar proposal for upgrade for $200. Accepted. Very good flight: on time comfortable good meals nice staff acceptable entertainment. Particularly appreciated noise reduction earphones and inflatable neck supporting pillow in the amenities pack. Have flown three more legs (MLB-SYD SYD-DRW and DRW-SIN) in economy and all flights were OK: on time and with sufficient leg room (I'm quite tall). Overall very positive. Based on this experience and my judgement of frequent flyer (> 700000 miles) highly recommendable.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Jetstar Airways customer review

(Australia)

Perth to Cairns return. Would not recommend Jetstar - the only reason we went on it is because no other airline flies direct to Cairns. It all started before we even got on the plane. Could not check in after driving for 5 hours from the country. Jetstar only do check in's 2 hours prior to flights which means a massive line and wait. Get on the plane and the seats are ridiculously small and had quite a large man on one side of me and the passenger in front reclined their chair. Very uncomfortable. The only positive was the Jetstar staff were very good and caring. The return flight wasn't as bad didn't seem as cramped but was on an aisle seat.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no