Jetstar Airways

✅ Trip Verified | Gold Coast To Sydney. A delay of 2 hours because of an engineering problem that had no time limit until it was fixed. Once boarding finished, it was a quick getaway to make up some time. Inflight service and IFE was non existent, Jetstar is a LCC. We landed 2 hours late, so no time was made up during the flight time. I would advise anyone flying on LCC to just be cautious if you are on a schedule, otherwise delays happen and you will eventually arrive at your destination.

✅ Trip Verified | Check in great. On time departure with an almost full aircraft both ways. Hawkes Bay airport are not helpful giving Jetstar a gate way out of the way. Could be much closer to the terminal as Jetstar was the only aircraft on the tarmac. Great service and great price.

Not Verified | Flew Jetstar Airways from Newcastle to Brisbane. Terrible, first flight was delayed 4 hours and they did not contact or notify us at all. Then the return flight was cancelled and again no contact at all. Luckily we thought to ring and check. If I could rate this lower, I would. Never again!

✅ Trip Verified | Flew Melbourne to Brisbane. Charged $60 for being 150 grams over their 7kg allowance and had to put up with a rude member of staff tell me that If I don’t want to pay I can stay in the airport! I will never fly with them ever again, companies like Jetstar who prey upon their customers and at the same time be so rude need to be sent a loud message!

✅ Trip Verified | Brisbane to Sydney. Staff and rude, pushy and aggressive. This airline is cheap and nasty. Planes are uncomfortable and dirty. Although flights aren’t considerable cheaper than other airlines, they look for ways to charge extra at every point of the trip (baggage weight, food purchases, charity donations). Fly this airline as a last resort.

✅ Trip Verified | Flew Cairns to the Gold Coast on 31st July on Jetstar. My seat was 1B and I had to agree to help in an emergency. We were delayed and a new aircraft was called into service causing a three hour delay. Overall a great flight.

✅ Trip Verified | Christchurch to Gold Coast. This is not a good airline with inconsiderate staff in Christchurch, NZ specifically. Being from the US, I wasn't aware of the fact that even flights between NZ and AU are considered domestic. So, in order to mooch off of the passengers they have this annoying rule of 7kg carry on only. Its unbelievable that the airport treats you like an international passenger but the airlines treat you like a domestic traveler. Their scales obviously are manipulated and they charged me $75 for being over 7kg. I went in winter time so, obviously I had heavier clothing. In their flights, they don't serve anything coz again to save their money, it's a domestic flight. Such unfair practices just to charge international passengers unnecessarily. If customer service is something they cared about they wouldn't be treating us like this.

✅ Trip Verified | On 9th August I flew from Wellington to Christchurch on Jetstar. It is only a 38 minute flight but it enables one to travel between the two main islands of New Zealand. I checked in online without any trouble. I was offered a snack and water in advance for about 6 dollars but declined as it was such a short flight. I had coffee in the terminal before as I arrived early. Overall a very comfortable flight. Sky bridges were used in both directions as I was seated in in the front of the aircraft in seat 10C.

✅ Trip Verified | Adelaide to Sydney. They operate like a full service airline. The cabin is stunning and they provide almost full service throughout the whole journey, only complimentary food was not provided. Ground staff was very friendly. Cabin staff look friendly as well. Safety demonstration was professional. I was really surprised with the experience.

✅ Trip Verified | Denpasar to Perth. The flight left on time and the aircraft had recently been refurbished as the seats were clean and everything had a new feel. As JetStar is a low cost carrier, you must buy food and drinks on board (it should be noted that no drinks bought in the airport can be brought onboard the Perth flight as they search you again at the gate). The selection was very good but the prices were quite high for what it was so I’d recommend getting snacks before you get onboard. Crew weren’t overly friendly and seemed quite rushed. The seats only have a pitch of 29 inches which was just adequate for someone over 6 feet tall. I think that on a flight over 3:30 would become uncomfortable in the confined space. The flight landed about 25 minutes late and it took forever to get off the plane. For a low cost airline it was fairly average and next time I’d choose other carriers on this route.