Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 666 reviews
5/10
3 star Skytrax Rating
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8/10

Jetstar Airways customer review

(Australia)

Took advantage of specials to Japan to either Osaka or Narita flying from Sydney stopping at Gold Coast. Very surprised with the service I received flying from the Gold Coast to Narita on A330. Staff are friendly helpful and less rude than their domestic counter parts. Flight to Narita was 9.5 hrs from Gold Coast and add around 1.5 hrs from Sydney to Gold Coast but still being a very large plane and only around 50 or so people on board you can take advantage of the 4 seaters. I have learnt that you don't have to book seats on these flights and pay an extra $25 for it better to use that money to add check baggage to your flight and checked baggage isn't really cheap at $45 for 15kg. The food was ok best to bring your own snacks and water.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Jetstar Airways customer review

(Australia)

My Jetstar experience began with the website not taking my booking properly and checked baggage wasn't booked. For this they charged me an additional $70 to check my 7kg bag on a flight that didn't cost much more for myself. Flight was late took an extremely long time getting on board due to lack of organisation. Probably the most uncomfortable seats I've ever experienced. The hostess was snarly. I ordered an iPad for the flight and the selection was terrible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Jetstar Airways customer review

(Australia)

We flew Business Max class from Melbourne to Singapore and although Jetstar promises that they offer all of the normal business class service they neglect to mention that the seats are only marginally larger than economy and hardly recline at all! There is so little room between the rows that when the passenger in front has his seat reclined it is almost impossible to leave your seat! On a short daytime flight perhaps but on an overnight flight sleep is impossible. The food was however quite good and the alcohol service OK but nothing makes up for uncomfortable seating or the lack of pillows (unbelievable even though they provide a blow-up neck support). They also don't offer the normal express service through immigration etc and no priority baggage handling which is quite annoying. So in summary - a definite improvement on economy seating but by no means the normal business class that they promise but then again you get what you pay for!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Jetstar Airways customer review

(Australia)

SYD-HBA-SYD in economy row 1 bulkhead. I'm a QFF silver and was again impressed by just how good JQ can be for LCC. Efficiently boarded & pushed back right on time (each sector). Row 1 bulkhead/partition seats were a good choice for a day flight. No IFE or free snack service but not needed. Clean aircraft. However it does take more effort to monitor a JQ booking for schedule changes and cancellations.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Jetstar Airways customer review

(Australia)

Australia to Phuket return in Business Class. I have never been so disappointed. I was in seat 4k - when the seat belt sign went off the passenger in front reclined and the space was less than economy. By the time I was able to ask a flight attendant to ask the person in front to move the seat forward a bit they refused as they said he was asleep! The seat pan width was 28 cms to the tray table it was almost impossible to eat and equally impossible to get out. Jetstar Business Class is the worst leg room I have experienced and to have that in a Business Class is unforgivable.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Jetstar Airways customer review

(Australia)

MEL to BKK on day time flight. Departure delayed by passengers who failed to board with their luggage needing to be off loaded. Kept informed of progress. Quicker than scheduled flight meant only a 10 minute delay in arrival. Food was surprisingly good better than domestic business and international premium economy on QF but not international business standard. Beverage selection excellent. You can choose from the entire for sale menu from the economy cabin at any time which gives you access to a much wider selection of mid flight snacks than could be offered on a full service airline. Seat is same as QF domestic business so again not a true long haul business seat. IFE on ipads with enough selection to keep you occupied. The highlight was the service from an enthusiastic and happy crew. This flight exceeded our expectations.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetstar Airways customer review

(Australia)

Had day from hell arrived at the check in late due to road crashes on the way to Sydney. We were met by a great receptionist who was very sympathetic to all the late arrival people. We were quickly transferred to the next available flight and the holiday was not spoilt. Thank you Jetstar Airways.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(Australia)

My partner and I fly with Jetstar regularly choosing them over Qantas because economy seats are more comfortable and the crew generally more friendly attentive and genuine. We are Qantas Club members (corporate) and only have one real complaint about Jetstar. We are able to access the Qantas Club lounge but cannot use the Qantas Club check in facilities. The queues at Melbourne and Sydney terminal 2 are notoriously long and while we all stand there waiting with people stressing and Jetstar staff running up and down the line calling passengers to counters for 'called flights' the adjacent Qantas check in counters (especially the dedicated Qantas Club ones) are empty with staff having lovely personal chats. Why doesn't Qantas Group either use these under utilised counters and check Qantas Club members in or create a dedicated Jetstar queue for these premium passengers instead of constantly annoying us by making us wait for ages. Surely it wouldn't cost too much to implement and would be a fantastic customer service to an already pretty good airline. Just because it's a 'low cost' doesn't mean premium passengers should be treated in a low cost fashion. Also I thought 'leisure airline' was the preferred term for Jetstar - perception is very powerful. Tiger is 'low cost'.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Jetstar Airways customer review

(Australia)

Flew them from MEL-AKL flight to AKL was delayed 1 hour because of a baggage discrepancy. Other then that the plane was nice and new staff were friendly. The return flight was on time and arrived a tad early. Was very smooth. On the way there my friend had 6 kg too much carry on baggage but the friendly staff let him off at 5.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(Australia)

Flew Gold Coast-Osaka and Tokyo (Narita)-Gold Coast. Excellent value $600 RT each including seat assignments meals iPad rental baggage and QF miles. Seats 54AB OOL-KIX 53AB NRT-OOL. First trip on JQ economy seat pitch is excellent on the A330! More comfortable than a lot of full service carriers. Cabin Crew attentive but not overly intrusive. Chatty FA on OOL-KIX gave us lots of tips for our first trip to Osaka/Kyoto. iPad rental a bit disappointing as content not very extensive. Meals very basic but were included in a prepaid bundle. The 2-4-2 configuration on the A330 is good for couples travelling. Paid $10 for entry to the Gold Coast lounge very basic (soon to be taken over by QF). Used QF lounge in NRT as a QF Gold cardholder good but very busy. Overall a fantastic trip especially bearing in mind QF or JL SYD-NRT were over $1200 per person. Would definitely fly Jetstar long haul again as long as there is a substantial savings and the flight is on the A330.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes