Jetstar Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 695 reviews
5/10
3 star Skytrax Rating
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9/10

Jetstar Airways customer review

(Japan)

My wife and I flew Jetstar from Osaka to Denpasar via Singapore. Apart from a slight delay out of Osaka the remaining flights were smooth and most comfortable. We did reserve in advance the seats in front of the emergency exit for the Osaka/Singapore flight which provided more than enough leg-room. Standard seat selection was chosen for the Singapore/Denpasar flight. Will fly again with Jetstar definitely.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Jetstar Airways customer review

(Australia)

MEL-DPS Business class A330-200. Overall excellent flight - great value for money I purchased ticket on sale. Cabin crew friendly and helpful - IPads and meals served very quickly. You get what you pay for with the seat - it's no flat bed but nevertheless I found it very comfortable and even managed to get some sleep. I would fly Jetstar again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Jetstar Airways customer review

(Australia)

Flight JQ458 SYD to Ballina. Sat in seat 5C. The plane took off a few minutes late but landed on time. The flight crew were professional and friendly. Leather seats were very comfortable. Quality of food for purchase onboard not bad.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Jetstar Airways customer review

(France)

Sydney to the Sunshine Coast and back last week. Couldn't fault anything on either trip. Flights left on time cabin crew friendly and professional aircraft clean. Although won't be back in Australia for some time would recommend them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Jetstar Airways customer review

(Australia)

ADL-MEL JQ773 8/2/2013 Airbus A320 aircraft. What a pleasure to have been greeted by a friendly Flight Attendant when our boarding passes were being checked inside Adelaide Airport Terminal. Upon boarding the rear of the aircraft again a pleasant welcome from the Flight Attendant. Welcomed onboard with a smile. Aircraft was clean and the seats comfortable. I did not purchase anything on this short flight but service from the crew was efficient. There were announcements from the pilot during the flight and also upon landing in Melbourne. This is the third time I have flown with Jetstar and I have always found the crew to be professional. This is a budget airline and I did not pay for all the extras but cannot complain.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
na

Jetstar Airways customer review

(Australia)

Awful right from the get go. Very poor legroom little recline on seats. No entertainment. Very bad service from inflight staff. This is easily the worst airline I've been on. You get what you pay for. Budget price = budget everything.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
3/10

Jetstar Airways customer review

(Australia)

JQ1 Sydney to Melbourne a few weeks ago. The standard of service and customer communication I received from this airline was horrible! The old A330-200 aircraft was dated and the leg room was bad even for economy. Ground staff treated us more like cattle than passengers if it wasn't for my ability to run with the crowd I would have been trampled whilst boarding as there was no line or structure to this process. Once the cabin crew completed their food and beverage service you never saw them again until disembarking. Once we landed it took them about 40 minutes before we received our luggage. All over very disappointing - you get what you pay for!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Jetstar Airways customer review

(Australia)

What a terrible experience. Once you have booked your tickets they make it nearly impossible to change your details. Tried to ring them up from Bali to add on luggage and after a 2 hour wait got someone who couldn't speak a word of English. Got to the airport and explained what had happened and was told straight that they didn't care and to fly another airline if I didn't like it. They then charged me $160 for 6kg of luggage. It didn't get any better once on board. The leg room was non existent and my knees where against the back of the seat in front for the 3.5 hour flight. Had to pay for any food and drinks with your credit card and again rude staff. Will never fly with Jetstar ever again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Jetstar Airways customer review

(Australia)

SIN-MEL. Very disappointed by the performance of the cabin crew. For a flight of only 6.5 hours the crew took 2 hours 45 mins to serve drinks/dinner and 1.5 hours to serve breakfast. Bear in mind that this is a low cost airline and meals etc are only provided to those who are prepared to pay at the time of serving. I took a good look at the number of passengers who did purchase meals and there were not many therefore the serving times should have been a lot faster than they were. In between serving the crew made no attempt to contain their noise coming from the galley. Probably the most disruptive flight I have been on and for a change it was not the passengers who were the cause. Perhaps a review of the serving processes is required to help speed this up. No respect to passengers on this night flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Jetstar Airways customer review

(Australia)

SYD - MEL on JQ1. Boarding delayed and rushed causing departure from the International Terminal to be 40 mins late. Although it was a sale fare the service was poor and communication with passengers was limited. Seats were uncomfortable and narrow and the selection of food and drinks was minimal. The landing was terrible and even resulted in some applause from the passengers! I'll stick to Virgin or Qantas from now on - and I wouldn't even consider JQ International after this experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no