Jetstar Airways

Not Verified | Honolulu to Sydney. Worst airline experience I've ever had, and I fly a lot. The savings will not be worth it, pay more and book with another airline. I never write reviews but my experience with Jetstar has been so unbelievably bad, I don't know whether to laugh or cry. They sold me a ticket and never delivered on the flight. They told me to buy my own place to stay in Hawaii for two nights while they tried to find a plane that could actually fly. Mind you, this was in perfect weather, the cancelation was because of "Engineering requirements" whatever that means. They never reimbursed me for the non existent fight, nor the room in Hawaii they told me to book, at the last minute. When I called to try to get my money back they treated me as if I did something wrong, like I missed the flight or something. They were incredibly rude when it was entirely their fault. I asked to speak to a manager, I was denied, I asked for my money back, I was denied.

✅ Trip Verified | Ridiculous terms and conditions. It was going to cost me more to change my booking than to completely cancel and rebook. I've been bitten twice with this joke of an airline and I will not be using them ever again.

✅ Trip Verified | Melbourne to Gold Coast. They charge the most outrageous amount for a carry-on handbag when you have to pay the bag charge at the gate, 60 dollar for a few kilos. You have to be extremely alert on the weight of your carry-on bag. They advertise with low fares but if you add all the baggage charges and the extra charges at the gate when you have made a mistake with your carry-on bag they are not at all cheap, but quite expensive, this is it how a low cost airline should be, they misuse the rules of baggage weight as they know that people can make mistakes with their baggage weight and the overcharge you without having any options to correct this online. Never again flying with them.

✅ Trip Verified | Auckland to Sydney. Cheap airline but if you have any problems you’ll pay for choosing this airline. I had damage and delayed luggage, the compensation is very low and so bureaucratic that it costs more to have legally signed paperwork than what the company gives. I can only imagine this is done to reduce claims to almost zero, I’ve had issues in the past with airlines and never had this level of problems. Even correspondence that’s 10 working days for each reply. I’ve given in trying to claim money and learn from my mistake, the biggest on this occasion been flying with Jetstar in the first place. I can guarantee it will never happen again which is a shame because the airplane staff are the only asset this company has.

✅ Trip Verified | Melbourne to Hi Chi Minh city. Worst airline service. Delayed 8 hours on our first flight of the holiday and only told about the delay via text message a couple of hours before. Delayed due to incoming plane available, how could they have not organised this earlier. Told to contact Jetstar for options which we did and none was given. Staff completely rude and stating they cannot help at all. We lost much time on our holiday and money from travel expenses and accomodation. Jetstar advise that they would not mind if this happened to them and we should be ok with it because they are a budget airline and we saved money. We do not create their business model or prices and picked this airline because of the flight time being the most suitable. Advised that flight times are not part of the contract and they can actually take you when suits them. I would never fly this airline again. We are at the airport now at HCMC and again, received message that our flight back is now delayed as well. This organisation does one thing and cannot do it right. To top it off we have never been on a plane that has had smaller seats. The service, seats and quality is just shocking.

✅ Trip Verified | Sunshine Coast to Sydney. The ground staff were like bloodhounds checking the weight of cabin baggage. One passenger’s combined luggage (inclusive of her handbag) was one kg over the allowed 7 kgs. This cost her $60! I think it is a money-making racket. As far as many of the passengers on board were concerned this is a PR disaster for Jetstar

✅ Trip Verified | Auckland to Melbourne. I don't think I've ever been on time with a Jetstar flight. There is always something that has caused them to have a delay. Its just how much you are delayed by each time. The $30 I have saved by going with this airline is not worth it. This flight was a late night flight which will cause me to arrive in the early early AM. Very seriously do not recommend, none of my friends or family fly with them for the same reasons now. They were rated the most on time airline at one point. Did they do their own ratings or something, because that must be the most ridiculous thing I've ever heard.

✅ Trip Verified | Do not fly Jetstar! Round trip Melbourne to Densapar, Bali were riddled with poor customer service, cancellations, no communication (it would take me too long to write all the problems I encountered including being put on the wrong flight). I understand the overnight return flight I was on is cancelled regularly. Our cancellation was due to 'safety' concerns so purchaser beware. If this is happening regularly you have to wonder what is happening to their fleet. It cost me $500 to return home to Canada because of their delays and cancellations. I had to bump other flights. They have turned down my request for compensation.

✅ Trip Verified | Melbourne to Denpasar. Delays, cancellations, then more delays. Terrible service in the air and on the ground. Disorganized teams that were so accustomed to unhappy travelers, that they barely paid attention to our concerns. As a very experienced traveler, this was the worst experience I have endured. The first and last time I will fly Jetstar

✅ Trip Verified | Singapore to Perth via Bali. JQ117 leaves Singapore at 5.20am and arrives Perth 12.30pm, with a 50min stop in Bali on the way. On this trip this A320 aircraft was 1 of 3 versions and had more legroom because the seat pocket was above the tray table. Other Jetstar flights I've flown domestically and internationally, my knees hit the seat in front due to the layout and lower seat pockets, so i was very pleased with legroom, however the seats are lacking some serious padding and if the seat behind you puts something in the seat pocket and closes their tray table, the object pokes you in the back. We were lucky to get row 4 and I was actually seated next to a Jetstar employee who was hitching a ride back to Perth after working the same trip in reverse the previous day. The 1st leg I unsuccessfully tried to sleep for the 1st 30mins as we had been in transit at Changi airport for about 9hrs. I then struck up conversation with the Jetstar employee the next 1.5hrs went quickly with conversation and soon we descended for landing. On arrival at Bali all passengers had to disembark with all luggage etc, even though the same aircraft was our aircraft continuing to Perth and our seats were exactly the same.. this is probably the most poorly organised part of the trip. We disembarked at gate 9b, the last and furthest gate of the terminal. The transit lounge, as we followed signage on and on is at the other end of the terminal, where our tickets and passports were checked again, then security check again, where we lost our water bottles again (you learn to travel with empty bottles because every time you go through security you lose it). The metal detector was so sensitive, the only metal my wife was wearing was her wedding bands and it still set off the sensor and she gad to be scanned manually. Meanwhile all this walking and lines for checks takes up quite a bit of time, so by the time we were through ( and remembering we were in the front of the the aircraft so we disembarked fairly quickly), they started final boarding call for our flight. We checked the monitors - go to gate 9b, looking down the long terminal we couldn't even see N o9 so we started our brisk walk, 3 kids in tow. At about 1/2 way 1 child needed a toilet stop so three kept going and I waited, hearing again the final boarding call. We basically jogged the next 4 gates thinking we would muss it. On arrival at the gate my flustered wife and 2 kids were waiting, unable to board because I had all the tickets and passports. Anyway, another line up for another security check, this time full open all bag checks? Thos that somehow found time to buy water, lost them again, I was down to my last empty bottle. Finally boarded to find my Jetstar friend still beside me and hadn't had to disembark, they couldn't believe we had all just had to go the full length of the airport twice and 2 more security checks to get back on the same aircraft, by this time my wife and I were pretty annoyed. We had to wait a while for all passengers to board, the last passengers being 3 quite elderly people who were also very flustered and short of breath, i felt sorry that they to had to walk that marathon. I was told i could refill my water on the aircraft, I asked several times but never got it. I asked for one with my pre-purchased meal but was told I could only get coffee or tea, was never offered to purchase one? Poor customer service. Overall not a great experience and it deminded me why I rarely fly Jestar.