Jetstar Airways

✅ Trip Verified | Cairns to Gold coast. One of the worst airlines I’ve flown ! I had two boarding passes and 14kgs luggage. They still charged me an extra $60 and wanted my baggage to go in check-in luggage. I couldn’t believe how they could do this. Whilst complaining they didn’t want to listen and just wanted to do what they want. I’d pay that extra fee next time to fly with virgin Australia.

✅ Trip Verified | Sydney to Melbourne. Jetstar has to be one the worst airlines I have come across. The service is appalling, the staff are curt and very unhelpful. We were charged $120 for a few kilos over the 15kg limit. I appreciate it is our fault that our bags were too heavy but what airline only offers a 15 or 40kg weight limit. It clearly is a money making scheme. I wouldn’t mind if their service was efficient and ran on time but now after spending $120 our flight is now delayed. I will go out of my way to make sure I never fly with this airline again.

✅ Trip Verified | Brisbane to Sydney. I felt I am been ripped off by Jetstar this morning. I have been taking my daily trip with a carry bag for more than 10 years. First time this morning Jetstar decides to weight my carry bag this morning. The weight was 7.1 kg + 1 kg for my iPad. Then the staff decide it is more than 7kg and charged me 60 dollars. I said I could just wear another jeans from the bad and they could consider. The answer was no. I said iPad I can carry on my hand, they said that is part of the carry bag. Holly shit, is this how they start doing business and look after their customers. Guys, be careful, the cheap price is not real anymore. Worst experience ever.

✅ Trip Verified | Jetstar is by far the worst experience I’ve ever had with an airline and I fly alot! Anything from service, communication and front desk staff are the worst! My flight home from Sydney to Melbourne was cancelled and I received no communication! Got to the airport only to find out the flight was cancelled. Front desk staff helped in putting me to a much later flight which would land in Avalon! I had to wait 3 hours at the airport and she had the audacity to say I’m rude. I am furious to say the least. There is nothing that says quality about Jetstar. This definitely will be the last flight I ever have with Jetstar. They are not worth the cheap price I paid for. Pay more for Virgin and get all the quality service that you spend your money on. Jetstar is absolutely rubbish! I wouldn’t recommend anyone to fly with them.

✅ Trip Verified | The Jetstar terminal is definitely the least enjoyable and supplied. Onboard I picked a front row seat hoping to enjoy the extra quietness that is supposed to come with the privilege of a front row seat however this never happened because despite having brought my own headphones and entertainment all I could hear was the lead cabin crew persons personal chatter even through what was already quite loud jet whine. This was a morning flight and I think it was the second of the day but the whole cabin seemed to smell of the toilet. My seat pocket although stocked was torn on one side. Made me wonder how much attention the cabin crew pays to presentation probably not much.

✅ Trip Verified | Auckland to Melbourne. After a system shutdown we had to wait almost 3 hours to check in and drop the luggage off. The flight before us got canceled. We were able to check in at the same time that our plane would have departed so we actually started 60 minutes late. The flight was 4 hours long and we didn’t get a single drop of (free) water. You had to buy everything. When I landed in Melbourne (still 45 minutes late) I went to pick up my suitcase. It wasn’t there. I spoke to the women at the lost counter and it turned out my bag was still in Auckland. It’s been 48 hours now and i just received my bag. I didn’t hear anything all day yesterday and I couldn’t find any updates on the internet. So I called them almost 10 times over the last two days. I had to take care that I get my suitcase back even tho it wasn’t my fault it got lost in the first place. Finally the women told me it arrived in Melbourne (after 24 hours) and it’s ready to get delivered to my apartment (after more than 40 hours). Then i didn’t get a call that the courier arrived, I waited the whole day near the apartment. Instead I got an email telling me I had missed the courier and I had to pick it up myself from the airport. I called again. and luckily the courier was so nice to go back and deliver it. Never flying with JetStar again. Wasn’t worth the 144$ I paid.

✅ Trip Verified | Cairns to Sydney. I booked a roundtrip flight from Sydney to Cairns through Expedia and found a lot of options. The cheapest was one way on Virgin Australia and the return flight was on Jetstar. I read the reviews but was seduced by the price. Check in was fine. Paid extra for the checked luggage, fine. Got to the airport 2 hours before departure and just as I arrive, I get a text that my flight has been cancelled and I've been rebooked for the morning! What?! Who does that 2 hours before departure?! I ran to the Virgin Australia counter and managed to get on a flight back to Sydney at twice the price. Jetstar refunded my ticket (or at least they say they have) but wouldn't pay for the difference in price of the ticket I had to buy so I could leave. They had offered to reimburse up to $150 for a hotel, but wouldn't give me that money to use towards the new air ticket I had to buy due to their cancelation! So now I'm out about $130 USD. Should've booked RT on Virgin. Or anyone but Jetstar. Never again. Don't think it won't happen to you, it happened to me.

✅ Trip Verified | Sydney to Adelaide with Jetstar Airways. Will never fly them again! At 8am they cancelled their 3.30pm service to Adelaide and they said all the other flights are full. For a technical reason they should be able to put on another aircraft. I missed out on attending a very important that night! I’ll use Virgin in future.

✅ Trip Verified | Sydney to Melbourne. My parents: 67 and 64 year old, my step-father having difficulties walking had the worst experience on the way back from Sydney. First, their flight was delayed (I have e-mail proof of that). Second, at the airport Jetstar changed flight to the initial time without informing waiting passengers (delay was for 3 hours. My parents wandered off from the gate to have something to eat as my step-father has diabetes). Then, Jetstar called them to tell them they missed their flight. Jetstar demanded proof that flight was delayed. Apparently, my parents were supposed to take photos of screens. From this moment everything went from bad to worse: Customer Service at Sydney were rude and did not help my parents a lot. When my step-dad got agitated, the Jetstar lady at the gate threatened to keep them stranded. Eventually, my parents were put on a very late flight and diverted to Avalon Airport. I will not put them on JetStar flight ever again.

Not Verified | Sunshine Coast to Sydney. So disappointed. Cancelled flight and wouldn’t refund the money. Very unhelpful staff and wouldn’t even help us out with transferring to Brisbane or an earlier date. I hope to never have to fly with this awful mob again.