Jetstar Airways

Not Verified | We booked a flight Sydney to Bali to fly on Easter Friday, 19/04/2019, months ago. Received a message from Jetstar last night that our flight was canceled "due to engineering requirements". Of course, one week before Easter Weekend there were no flights left for Thursday or Friday. "Manage my booking" section on Jetstar website still showed my flight as valid, so I couldn't even go and explore alternative flights myself. Had to call the customer service, who confirmed the flight had been canceled and suggested I fly out on Saturday as this is all they had left. I considered a refund to rebook with another airline, but since most of my initial purchase was paid via Jetstar gift card, they could only offer a refund in a form of Jetstar gift card! So now we have to fly on Saturday, it will take us 15 hours instead of 9, we are losing the whole 24 hours at the hotel, which cannot be refunded. The whole experience was just awful, I didn't expect Jetstar to act in such manner. Will do my absolute best to never fly with them again!

✅ Trip Verified | We flew from Sydney to Melbourne 11th April flight number JQ513. Charged $60 for being 2kg overweight yet same suitcase and clothes as flight to Sydney last week and was no problem. Staff then had the cheek to ask me to get change from the cafe opposite as had no float or change, and still no eye contact. Will never fly with Jetstar again.

✅ Trip Verified | Sydney to Launceston. The staff are so rude I’ve had this happen multiple times where I will be ready to board and got spoken to terribly. I am actually disgusted in how horribly I have been treated and I definitely won’t be flying with Jetstar again.

✅ Trip Verified | Melbourne to Launceston. Low cost as in cheap in every way. They nickel and dime you for everything and absolutely gouge you for any extra weight. Want water? That is extra. Pick a seat? Extra. They are the Spirit Airlines of Australia, just a glorified bus company with wings. Never again.

✅ Trip Verified | Sydney to Honolulu flying later in April 2019. Giving great marks for Ted the agent I talked to on the phone, he was amazing and super funny, he cracked me up. Great in helping with extra baggage.

✅ Trip Verified | Brisbane to Tokyo via Cairns. Flights booked to Japan in June 2019, I tried to cancel (with more than 2 months notice). I was Informed that they will not even give me a partial refund due to me buying the flights while they were on sale. I could understand I they charged a cancellation fee or only refunded a percentage. But I just can’t understand this policy and it is upsetting as it could help me.

✅ Trip Verified | Newcastle to Melbourne. I regularly fly this route usually with virgin. I often see this Jetstar flight delayed. This time I chose Jetstar. What a mistake, I was the victim of a 2.15 hr delay because ‘the system was down’. Will never fly this flight again. No wonder Jetstar gets the ratings it does.

Not Verified | Napier to New Plymouth via Auckland. 2 days in a row my flights were delayed, 1st day for weather which is not their fault (understandable) 2nd day their landing gear jams on arrival at destination so 360 back around to Auckland for another day of delay. I buy a Air Nz flight and straight away get home. On applying for a refund they proved to have a incredibly bad call centre with terrible service and no urgency. Mistake after mistake they have made and now I currently have $14 of my $160 refunded into my account 14 days down the track? 3hrs of phone calls so far. Honestly not wasting my time with this company ever again.

✅ Trip Verified | The flight was unfortunately delayed and T4 at Melbourne Airport is not particularly well designed to put it mildly. Still it was an enjoyable flight. The staff were friendly and well organised, given it was a full flight and the pre booked meal was quite tasty .as well. Overall, fine for a budget flight.

✅ Trip Verified | Melbourne to Cairns . Wouldn't give me a plastic bag for my 3 year old's 3kg travel pram so I could cover the "troublesome wheels". I asked at the gate and in the plane for help. Ticket collector said "It's either you take the flight or the pram." Now I'm carrying my girl in Japa. Meanwhile, the couple in front of us got on with five bags. Flight 944 Melbourne to Cairns 29th March. $350 pram thrown in the trash somewhere by the lovely Jetstar staff. And this was hours after they cancelled our 8.30am flight, forcing us to catch the 6am and wake up at 3.45am.