Jetstar Airways

✅ Trip Verified | Sydney to Ballina. I really don’t recommend this airline company. I’ve traveled a lot in my life but it is by far the worst airline company I have ever fly with. Crew isn’t nice, being charged 60 dollars for 2kgs more. First company ever doing that. The ratio quality/price is not worth it at all. Definitely won’t fly with that airline ever again.

✅ Trip Verified | This route is already so uncomfortable for all involved! Especially heading from Townsville to Melbourne and the eta being 11.30pm! Honestly the worst crew tonight on my way back from Melbourne to Townsville. The worst I have ever seen. The customer service was so basic - a drink or snack, and admitting you would like something felt rushed, and that we were putting them out. No smiles or genuine care from any of the crew. And no tea or coffee as the heaters are broken. Trash got collected shortly after. Never saw them again. They all went down to the back of the plane until seat belt sign was turned on or we had to prepare to land. No walk throughs or a little chat here and there for a bit of customer engagement and moral. And they had time. The crew avoided eye contact with passengers. I was really disappointed. And to add insult to injury we get off the flight in Townsville to walk single file, shuffling, tripping, and dragging luggage through a packed cattle crush of folks lined up facing us to get on the plane back to Melbourne by 11.30pm! Its an experience like no other. Its just not even close to being good enough.

✅ Trip Verified | Melbourne to Cairns. I flew with Jetstar Airways to save money as the fares were quite cheap but I should not have bothered as I was slugged with a $60 charge for being 3kgs over as they not only weighed my carry on luggage but my handbag as well - which took it over the 7kg and as I was not aware that my handbag would be taken into account i was less than happy. So no checked in luggage and no in-flight entertainment and no food or drinks served. Add that all up plus the $60 extra charge and you would have to be better off flying a better airline and also you would not have to wait in line like cattle and drag your bags onto the tarmac and up the stairs to the plane. Never again

✅ Trip Verified | Melbourne to Gold Coast. My flight was delayed three times in the one day. I sat in Melbourne airport for nine hours. This is the first & last time I fly with Jetstar. I’ve lost an entire day worth of work.

✅ Trip Verified | Queenstown to Sydney. Worst airline, flown with Jetstar twice and both times something went wrong, therefore never again. First flight luggage issues, second and last flight was delayed 8 hours, their compensation was an $8 food voucher which is so petty and is no where near equivalent to wasting my whole day, they are a stingy airline that does not care about their customers.

Not Verified | Phuket to Sydney. No food or beverages provided without extra cost. No inflight entertainment without extra cost. I wasn't prepared to pay $8 to watch a 20 year old film. Couldn't even access the games without paying. 8 hour overnight flight with no meals provided, just water.

Not Verified | Me and my family had booked a wonderful holiday from Sydney to Tokyo via Cairns. After going to Cairns, checking in and getting ready to go through customs we got a text message saying our flight was cancelled. The staff were very unhelpful and didn’t care at all about my family and myself needs. After waiting hours long and negotiation we were squeezed onto a flight a few hours after our flight but not to Tokyo to Osaka. Once in Osaka we were told nothing at all and left to find our own way to where we needed to be. After about 30 minutes we find someone and they tell us we need to sleep in Osaka then they give us a Jetstar paper promising our flight the day after at 5:40pm. So the next day we need have to rearrange everything, our transfers, our tours, our accomodation, our shuttle bus. Then at 1:18 we came to the airport to check our flight to make sure we have everything sorted then they say our reservation for our flight wasn’t booked, the staff weren’t helping us at all and said they can’t help us so you need to go to Tokyo by yourself. This was appalling and really poor poor service. I would never recommend Jetstar because they don’t give a care in the world.

✅ Trip Verified | Adelaide to Melbourne. There were enough self check-in counters in Adelaide Airport, so I could checked in quickly. My Seat was 6A. The space of the seat was not enough, so I felt uncomfortable. The service of cabin crew was just at the standard level. As a low-cost airlines, there was no meal on this flight. But this flight was value for the price.

✅ Trip Verified | Gold Coast to Christchurch. Very pleased with our return flight with Jetstar both legs were on time the plane was spotless, and the service and friendliness of the crew were exemplary.

✅ Trip Verified | Melbourne to Perth. Terrible customer service from the point of booking, on board to the point of returning. Absolute scammers. Cant ever talk to someone who understands clear english or what I'm trying to communicate. Very unhelpful staff over the phone. Treat you terrible. No sense of customer service.